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Del Toyota - Service Center

Thorndale, PA

4.4
1,617 Reviews

1,617 Reviews of Del Toyota - Service Center

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November 23, 2018

Always helpful Easy scheduling of appointment. Stayed on time. Cost estimate was close to final expenses. Nice employees. Waiting area is pleasant, roomy, and clean. More

by SSW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Catherine at service desk super helpful., Mike Naegele
Nov 25, 2018 -

Del Toyota responded

Thank you for leaving us your positive review! It was our pleasure doing business with you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 19, 2018

Wheel rotation and balancing Work was done while i waited. Also, at my request, they removed a door panel and removed a handicapped placard that had slipped down inside the windo More

by JIMBOLAPTOP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry in Service
Nov 19, 2018 -

Del Toyota responded

Thank you for this amazing review, JIMBOLAPTOP! We really appreciate your business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 18, 2018

Terrible scheduling and communication Called ahead and stated I needed My car by noon on a Saturday. So to help out del I dropped My car off Friday evening so I could have my vehicle on ti More

by JGOOD5454
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not sure if employee I dealt with mike was not one of them, Mike Naegele
Nov 19, 2018 -

Del Toyota responded

I'm sorry to hear that your last service appointment took longer than expected. We try our hardest to get our customers in and out as quick as possible, but not at the expense of rushing through our service work. Thank you for taking the time to let us know about this issue. Sincerely, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 18, 2018

Good Service - Nice waiting room I regularly get my car serviced at the dealerrship. I work on their WiFi while I wait. They are friendly and proactive explaining potential repairs. More

by Nmorgan
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Nov 19, 2018 -

Del Toyota responded

Thank you for this amazing review, Nmorgan! We really appreciate your business. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 13, 2018

The guy who waited on me was the best. 10/10 Your service desk helper was great. He informed me of the future option for service. He was friendly well informed kind and seamed to care More

by TREEBASICS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
The one who I signed in with when I arrived
Nov 13, 2018 -

Del Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I'm glad that our team made such a great impression on you. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 13, 2018

Tires Good deal on 4 tires. Very smooth ride after installation and alignment. Manager was very courteous and clear about the work needed. I was given th More

by STEVEOLMSTEAD
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Nov 13, 2018 -

Del Toyota responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 13, 2018

Update on my car Great service and great customer service and great dealer and friendly customer service.eould recommend anyone there and buy a car there too thank you More

by SEESEADAM6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Naegele
Nov 13, 2018 -

Del Toyota responded

thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 11, 2018

excellent service Jerry and the technician listened when I explained the problem, went out on the road so I could show the problem. I was satisfied with the outcome and More

by ANDY59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerry Dyson
Nov 12, 2018 -

Del Toyota responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 07, 2018

Great service appointment I’m glad you offer Convenient evening hours. Your Nice and friendly staff are always there to answer and address any questions I might have. More

by DROB363
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared "The Champ" Bell, Mike Naegele
Nov 07, 2018 -

Del Toyota responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

November 07, 2018

Repair valve timing solenoid Easy to make an appointment. Drop off very easy, check in quick, free ride back home and excellent service. Kept informed throughout the analysis an More

by Stanley J Zoltek
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat
Nov 07, 2018 -

Del Toyota responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Best, Jim Lopez, General Manager, j_lopez@delautogroup.com, 610-383-6200

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