Dellen Chevrolet GMC - Service Center

Never courteous to my wife We've never been happy with the service department here. The only reason I go is because it's the closest for warranty work. The most recent visit c We've never been happy with the service department here. The only reason I go is because it's the closest for warranty work. The most recent visit causes me to wonder why they scheduled an appointment. We were there on time and they didn't even look at the problem that day. My wife was out of a car for a day and a half and then she had to call and see if it was fixed. No communication. They fixed nothing. Same problems. Every time my wife interacts with these servicemen, they're rude to her. More

I was taken care of by Chuck and Matt very professionally. I had and have had trouble getting a hold of anybody in service for some time. My wife and I had left messages in the past without a return phone cal I had and have had trouble getting a hold of anybody in service for some time. My wife and I had left messages in the past without a return phone call. My warranty was real close to expiring so i drove to the dealership so i could talk to someone. They explained that they hadn't had a service manager for a month and the calls were going to the general voicemail and they were not given to the appropriate people. A gentlemen was listening to our conversation and when I was told that they were booked until August 1st., I got a little irritated and this gentlemen spoke up and said to bring it in on Monday July 22nd. It was Friday the 19th. I was pleased and he introduced himself as the new service manager, Chuck Oliver. He gave me his business card with his office and cell number and said I could can him anytime with any concerns. I was very pleased. I brought in in on the 22nd. and they repaired the issue and I picked it up the following day. It was all covered under warranty. I was very pleased with the service I received. More

repair worked well in interrelationship of insurance company to complete desired repair. completed repair in timely fashion. keep updated of delays caused b worked well in interrelationship of insurance company to complete desired repair. completed repair in timely fashion. keep updated of delays caused by paper work needed fulfill requirements of insurance More

good job thanks for the good service this was my last free service of my new buick encore from my dellen purchase a year ago. thanks again thanks for the good service this was my last free service of my new buick encore from my dellen purchase a year ago. thanks again More

Comfortable waiting area I've been here three times for oil changes, and tire rotations. They are always polite, and helpful. The waiting area is clean, and comfortable. The s I've been here three times for oil changes, and tire rotations. They are always polite, and helpful. The waiting area is clean, and comfortable. The service team is very More

Friendly Although I bought this vehicle couple years ago the sales person still treats me like I am going to be buying another and goes out of the way to ackno Although I bought this vehicle couple years ago the sales person still treats me like I am going to be buying another and goes out of the way to acknowledge me More

The Pinnacle of customer service! Outstanding service and hospitality, Moe is a great ambassador, always professional and polite. Thank you Dellen for making not only my buying experie Outstanding service and hospitality, Moe is a great ambassador, always professional and polite. Thank you Dellen for making not only my buying experience great, but backing it up with fantastic service as well. More

Good but with a hiccup Chat that resulted in a need to call me. No call; gave a couple of days. Went in to schedule. Other than that the service was great. Chat that resulted in a need to call me. No call; gave a couple of days. Went in to schedule. Other than that the service was great. More

Outstanding service! I came in for an oil change without realizing I needed to make an appointment. I scheduled an appointment, then I mentioned that my tire pressure was I came in for an oil change without realizing I needed to make an appointment. I scheduled an appointment, then I mentioned that my tire pressure was also low on one tire. Dellen took my car in and checked all 4 tires! A week later, at my scheduled appointment, my oil was changed immediately at my appointment time with little wait time! More

Good experience I'm from out of town and when my truck broke down, I took it to Dellen. Matt at the service desk was very personable. He explained everything going on I'm from out of town and when my truck broke down, I took it to Dellen. Matt at the service desk was very personable. He explained everything going on and kept me informed as the repair was being done. Casey did a great job fixing the truck and got me back on the road as soon as possible. A big thank you to Matt, Casey and Dellen during this stressful time. More