As I was hitting the brake on my Subaru Forester one thought to myself "this day is not going to go as planned". I knew that getting cut off while going 50 through an intersection with no time to even slow down was not going to make for a pleasant day to say the least. As my bumper was making contact with the other car's door going at that high rate of travel I knew without being a physicist or an accident investigator that this was going to be bad. Very bad. As soon as the car came to a stop I looked up at the damage and was not sure if I should try to move or not. Slowly I started removing the seatbelt and exited what seemed like a cave and made my way out of the car. I then examined my arms and legs and started taking steps away from the vehicle expecting to fall to the ground. I didn't fall, I felt no pain, and I was no injured in any way. After taking about ten steps away and turning around to look at my vehicle to look at the damage, I realized that a miracle had just occurred. The car was completely destroyed but my body was unharmed. I walked over to the driver who cut me off and helped her get out of her car and on to the sidewalk. She also appeared unharmed. For the first time in my life I understood the importance of all this "white noise" information I've been hearing about safety ratings had not been useless after all. That part of the advertisement that I used to skip over when buying a new car had just saved not only my life but also the life of the let's call her "culprit" who cut me off. The way the Subaru fell apart decreased the severity of the impact that we both felt. So since Subaru's safety just saved my life I told my wife "honey although I would love to get a sportier more luxurious car, I cannot betray the automobile that sacrificed her life to save mine. She gave up all five starts so that I didn't have to seen any stars or even worse, to see nothing at all." My wife then said "there is a car that you will absolutely love which also has five star safety in every category. It's called the Acura TLX !" We jumped into her car and were at the Delray Acura on Federal about 10 minutes later. I went in there with a standoffish attitude and a terrible mood. So much so that when the manager started speaking all I can think of was "are you really going to try to sell me a car with tobacco in your mouth? you have got to be kidding me"... Usually when I start a relationship with that kind of attitude, the relationship does not tend to end well for either party. Within ten minutes the manager and the salesperson changed my mind about Acura, about car salespeople, about my preconceived notions, about what my next car was going to be, and even about the potential benefits of Dippin' while selling cars :) well not that one really. I had fallen so much in love with the dealership, it's people, and the cars there that I knew I may have become irrational for whatever reason so I said, "my wife and I will be back on day next week with a decision, goodbye". To my surprise, that statement was not met with the usual high pressure that I was certain of. I saw them both smile, shake my hand and one of them said "see you next week, and don't forget to go on YouTube and do your own research if you have some time his weekend, there is a lot of good information out there about the Acura TLX"... You have GOT to be kidding me ?!!!??! do my own research !?! there has to be a hook, something. They acted as if they respected me, the customer, and had enough trust in their product that they knew if I didn't have to be lied to or cheated. I had to simply learn the truth. WOW, this was something quite amazing. I left there feeling good about the dealership and the car they wanted to sell. The following week I walked back in and said "where is the tobacco chewing manager? and the nice older salesperson?" I was told that they were both off that day. Oh NO!! now what ?! within a minute I was introduced to another manager and another sales person. Another team of respectful individuals who make me feel good about myself, about them, and most importantly about their product. Within a half hour I was introduced to a beautiful lady with what sounded like a Russian accent !!! She knew financing and car documents, insurances, and registration... Her knowledge was complete and inspired confidence while her personality amused my wife and I during this generally boring part of the process. Total time there was 2 hours an I was driving away with the car of my dreams which has almost 300 horsepower and 5 star safety in every category. I was happy then and now a week later, I'm still happy and I'm still smiling as I describe the experience I had at the best car dealership I have ever set my foot inside in over 35 years of driving. As I'm writing this the thought that comes to mind is "I wish I remembered everyone's name for this review, maybe I should go look through the documents and find that information"... you know what I really don't need to because every person I interacted with in Delray Acura was humble, respectful, fun, honest, and inspired confidence and left me driving home happy rather than feeling "did I just get ripped off? or, what did I just do?"... instead I was driving home in my new car thinking "that was an incredibly refreshing experience that I would recommend to all my family and friends and when I'm ready for a new car I will go to no other dealership in the future. Y'all gained a customer for life and I will shout about you from the rooftops. Thank you !!!!!!
Update: I just found Ron Hirsch's card in my packet which he handed to me while he was explaining with great patience all the details and instumentation in the new vehicle. Thank you RON for the best car buying experience ever.