Dennis Dillon GMC

great Truck / Vern worst Sales Manager...Horrible Service My GM Repurchase was to be "Hosted" by Dennis Dillon....We have been working on this transaction for a few weeks with the GM Repurchase Coordinators.. My GM Repurchase was to be "Hosted" by Dennis Dillon....We have been working on this transaction for a few weeks with the GM Repurchase Coordinators...Finally all set to execute....I also gave a Deposit for a new Denali 2500 HD and scheduled time to pick it up....I spoke with Josh on 4/24 and informed him that I would be doing a cash sale....and not financing through Dennis Dillon. Once we started finalizing the paperwork, registration, etc,etc....Vern, whoever the xxxx he is, would NOT RELEASE the check that was sent by GM to me...This check had NOTHING to do with the purchase of a new truck, but solely on the Repurchase agreement..... 2 COMPLETELY separate transactions...This Jerk VERN, tells me that "we don't do cash sales"....and he would not accept the GM check signed over to Dennis Dillon, but wanted me to run around and get a cashiers check instead..... and he was under the impression that I told them the day before, when in fact I told their Salesperson Josh on 4/24, validated by the date on my check from my Credit Union....VERN is nothing more than the typical sleazy car salesman......I would love someone from the Senior Management Team team to contact me at once.....I, in good faith, waited around to counter sign the Credit Union check that i brought with me, so VERN would not have to chase me down in California for a signature.....I drove 785 miles to make this transaction happen, and VERN completely ruined your stellar reputation and opinion from a paying customer.....I should have let VERN try to get my signature after he held up my check from GM without cause. I can't wait to post these details ALL OVER SOCIAL MEDIA!.....Get ready VERN!....I'll hold my breath to see if VERN's upper Management cares to give me a call..........I also checked the box on this survey that states " I agree that GM or the Dealership can publish my response"....PLEASE DO! More

They offered me $8,000 less than what my car books for, not including a second set of brand new snow tires & other accessories. Don't waste your time with a trade with these guys! not including a second set of brand new snow tires & other accessories. Don't waste your time with a trade with these guys! More

Super Buying Experience - Mark De La Motte & Cameron Belcher The closer I got to purchasing, I noticed some unfavorable reviews on DealerRater that concerned me, so I called Mark De La Motte my salesperson to in The closer I got to purchasing, I noticed some unfavorable reviews on DealerRater that concerned me, so I called Mark De La Motte my salesperson to inform him of my concerns and that I don’t want to be haggled with, I just want to buy the truck. Mark informed me that yes there were some funky reviews, but if I was ready to purchase, to just come on in. Mark promised that nobody would pressure me. When I arrived, we filled out the application, and you told Parts and Financing what I wanted ahead of time, which made our transaction smooth. The financing guy I worked with was Cameron Belcher - A super individual who was very helpful in making this transaction smooth. I can't say anything better about this company! More

Flew out from California saved over $10,000 on the Flew out from California saved over $10,000 on the vehicle while worth it no B S on the price.. Mark De La Motte was my Salesman.... Flew out from California saved over $10,000 on the vehicle while worth it no B S on the price.. Mark De La Motte was my Salesman.... More

Great Experience Went out of there way to help me, they found the exact Yukon I wanted and got me an amazing deal. Their rating on here doesn't do them justice. See Jo Went out of there way to help me, they found the exact Yukon I wanted and got me an amazing deal. Their rating on here doesn't do them justice. See Josh for a great friendly sales person More

Hi speed scammers using misleading tactics Don't go here to save a buck. While I won't say they are thieves and liars, i have purchased a lot of new vehicles and the disappointment is just too Don't go here to save a buck. While I won't say they are thieves and liars, i have purchased a lot of new vehicles and the disappointment is just too many and too much. First, the price advertised on the site is not what you are getting. Oh, yeah, the friendly salesman will tell you how it is, explain twelve ways from Sunday that it is and it is worth it. Nothing but op notch sales guys in this dealership. After the sale, you will go to a "Closer." Also a professional skilled in the art of selling you add-ons. Easy to say no, but you are forced to go through all the rigamarole with lots of "But you have to do this to get the price." Finally, instead of paying for a credit check, these guys sign you up for a "free" credit report. On your next credit card bill, you'll have a $30 charge for a monthly credit checking company. While the closer is going over your paper work, there's so much crap that they shove in your face, you're bound to overlook something. They might have told me that I'd have to cancel this report, but I don't think they did. The shtick these guys use is to recoup low sales profits with back-end deals they've made with banks, credit score companies, credit companies and GM. Nobody gets something for free, and this dealership is a group of sharks swimming around you as fast as they can go. I would not choose Dennis Dillon GMC again, I would not trust them with a broken shoe lace and I would definitely not recommend a purchase from them. Very Friendly staff. Working in teams, swarming you with smarmy small talk. terribly inefficient time management, waste most of a day to get out of the dealership. Be prepared to do tons of paperwork, wait to do paperwork and have your sales person working at least 3 to 4 other clients while you are there. If patience is your forte and price point is your value, these guys might be for you. With all that said, I think the deal was as cheap as it could be. And cheap stuff rarely pays off in the long run. More

Worst experience ever I drove 7 hours to pickup my new Denali dually from Dennis Dillon. I pulled into the parking lot and saw the truck and was immediately happy that i dr I drove 7 hours to pickup my new Denali dually from Dennis Dillon. I pulled into the parking lot and saw the truck and was immediately happy that i drove all that way. When going in to sign all my paperwork they changed the deal on me. Previously on the phone was told with my trade in plus tax credit blah blah blah id only owe about 18-20,000 so my payments would be right around $300.00. Then they told me i couldn’t put all my trade in value on the new truck and they have a 20% max down payment on any new purchase. After hours of what felt like a pushy salesman and getting interrogated by a sales manager the whole thing seemed sketchy to me so i no longer wanted the vehicle. I asked to speak with a GM 5 times and have yet to talk to one. They kept my 1,000 security deposit and refused to reimburse me for a deal that went south on their end. More

awesome! Team members at Dennis Dillon will do what ever it takes to make sure customers are satisfied they are really a team couldn't have asked for better se Team members at Dennis Dillon will do what ever it takes to make sure customers are satisfied they are really a team couldn't have asked for better service! Thanks guys! You need to add more stars to highlight! 10 at least! More

Good deal, but slimy sales process I’d like to write this review for anyone who is considering a vehicle purchase from Dennis Dillon GMC, but particularly those who are not local to the I’d like to write this review for anyone who is considering a vehicle purchase from Dennis Dillon GMC, but particularly those who are not local to the Boise area. I purchased a 2017 GMC Sierra 1500 from Dennis Dillon last Wednesday (2/22/17), and while I do not regret the purchase, the staff at Dennis Dillon could have made the purchase go MUCH more smoothly. I first contacted Dennis Dillon only two days before I purchased the vehicle, when I called and spoked with a salesman named Todd. I spoke with Todd on the phone since I live in Portland, OR, the first of many phone calls before I committed to the purchase. The dealership offers two prices on their website: a sale price, and a “as low as price.” Both come with caveats: you can only get the sale price if you finance your purchase through the dealership (during which you’re limited to putting no more than 20% down), and you can only get the “as low as price” if you have amassed points with the GMC credit card and are a member of a local farm bureau. Otherwise, their offer will be $1,000 more than the sale price. Hence, we agreed on a final price of being the “sale price,” since Dennis Dillon is not willing to negotiate on price at all (I don’t fault them, since they were the lowest price I could find in the US). After going back and forth with Todd on many phone calls, we proceeded with doing a remote quote on trading in my old vehicle. Dennis Dillon came back with an insultingly low offer, which I declined and sold my truck to a private buyer for twice the amount that the dealership offered. Despite that, I was able to put down a $1,000 nonrefundable deposit to hold the new vehicle until I could travel to Boise to complete the purchase. I flew to Boise the night before the purchase and stayed at a hotel near the airport. I asked the salesman Todd if he could pick me up the next morning from the hotel since the dealership is only two miles away, and he agreed. We agreed on 9:30 a.m. The next morning, Todd phoned at about 9:20 to state that he was running late and would pick me up at 9:45. He arrived at that time, and I was a bit dismayed to find that the truck was not ready for sale: it was dirty (inside and out), had no floor mats, and had less than one-quarter tank of gas. I expressed my frustration over this to Todd, who told me that the vehicle would be “detailed” and filled before I left. We got back to the rather spartan showroom and completed the initial paperwork on the showroom floor (the salesmen don’t have their own offices). Despite the fact that I had spoken with Todd many times about the finances, he initially tried to slide a trick by me by saying “you only wanted to put $1,000 down, right?” Obviously I wanted to put the full 20% down to lower the monthly payment. What followed next was an example of every slimy trick in the car dealer playbook. I was presented with many successive versions of the same form that I was pressured into signing, but each time I pointed out that they were trying to mislead me with the numbers. First it was the issue with the incorrect down payment ($1,000 versus the full 20%). Then they tried to claim that $8,000 was 20% of the purchase price, which it wasn’t (it was more like $8,500). Then they calculated a monthly payment without disclosing the interest rate to me—some quick math proved that the interest rate was 10%! Then they claimed that they were only “estimating” the monthly payment, and that they couldn’t determine the real rate until we met with the finance department! Obviously anyone with simple math skills knows that this is a bold-faced lie. You cannot calculate a monthly loan payment without knowing the interest rate. You simply can’t! The dealership lies and tries to be “nice guys” to get you to sign this paperwork. Finally, after many rounds of back and forth and lowering the interest rate (and me threatening to walk out), they pulled out the “good cop, bad cop” routine. Todd’s boss (Mike?) came out and Mike played hardball (bad cop) about how the lowest he could go on the interest rate was 4.99%. Todd (good cop) pretended to be my buddy (“this is the best I’ve seen them offer”) to get me to sign the paperwork. Finally, we came to an agreement, and walked over to a different building to the finance department. After about a 30 minute wait, we met with Jay, the finance manager. Jay was quite simply not a pleasant person to deal with, and made many snarky comments to me. While the paperwork initially started off straightforward, he started rattling off all the subtotals that would contribute to the final price, and tried to sneak in a few extra hundred dollars for an add-on that would put ID stickers on the major components of the car. Luckily I caught it, and he removed that charge. Then he went on a 15-minute sales presentation about how I should buy an extended warranty, which I obviously declined. He got a bit more surly after that, especially when I told him that the salesman told me that I could put the entire down payment on a credit card (he refused to let me do that, but luckily I brought my checkbook as backup). The interest rate came down a little bit when working with Jay—it ended up being about 4.25%, which is definitely higher than average. At last we were done with finance. I went back out to the showroom to find Todd, who told me that my vehicle was almost done being detailed. After another 20 minutes (over 2.5 hours after I first arrived), the vehicle was brought back, but it had not been gassed. Todd left with another salesmen to go fill the vehicle, which took another 30 minutes (even though there were two gas stations literally across the street from the dealership). Once that was done, I had to wait even more. The dealership could not find the floor mats for the vehicle, and after 30 more minutes of searching, they finally had the sense to get a brand new set from the parts department. Only then did I get to sit in the vehicle, and I was dismayed that it had not been detailed. It looked like it had been run through a cheap carwash. The interior was not clean at all (they simply put the floor mats over the dirt on the carpet), and there was dust and dirt smudges all over the interior. The bed of the truck was also filled with dirt/debris. In an effort to get out of there and begin my seven hour drive back home, I let it slide and cleaned it myself once I got home. But we’re not over yet. We had to do 15 minute call with customer service to set up the OnStar system. Then, as Todd was about to wish me bon voyage, I realized that I had not been provided with the Monroney sticker (window sticker) nor a temporary license tag for the back window. Despite the fact that it is federal law for the Monroney sticker to be provided with every new vehicle, the “detailers” had thrown the sticker away (luckily Todd found it). Jay, the rude finance manger, had forgotten to fill out the temporary window license, and he had gone to lunch by this point (1:00 p.m., or 3.5 hours after I arrived). After several frantic phone calls from Todd to Jay, he returned about 20 minutes later and completed the label. Jay never apologized, never acknowledged his mistake, and did the work with a scowl on his face. At long last, almost four hours after my arrival, I left in my new vehicle. To summarize: I do not regret purchasing my vehicle from Dennis Dillon GMC for the SOLE reason that they offered a very good price. However, and this is BIG however, they do not make the process easy. Despite knowing that I had a seven hour drive ahead of me, they did absolutely nothing to get the vehicle ready ahead of time. Their sales/finance process is extremely slimy and deceptive, and you can quite easily “lose” your good deal if you fall for their tricks. But if you read every line on every piece of paper, stand your ground, and know what’s right and what’s not, you can walk away with a good deal. Just expect that Dennis Dillon GMC will drag their feet in the process. More

Great service! Great Price! I came from out of state, they picked me up at the airport in my new truck. Everyone was easy and upfront to work with. Very happy with my pickup and I came from out of state, they picked me up at the airport in my new truck. Everyone was easy and upfront to work with. Very happy with my pickup and happy with my experience at Dennis Dillon. More