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Denny Menholt Honda

Bozeman, MT

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5 Reviews

8450 Huffine Lane

Bozeman, MT

59718

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5 Reviews of Denny Menholt Honda

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January 14, 2021

"I have had nothing but issues with the EXTREMELY..."

- Lhayden379

I have had nothing but issues with the EXTREMELY unprofessional service department. My certified 2017 civic has put my life in danger multiple times in the first year and the service staff takes 0 responsibility. I had a full inspection done and not even 2 weeks later I had parts falling off my car on the interstate. They tried to say it was my fault, but I don't even drive this car because of what a nightmare it is. They refused to replace the part in question, and denied me a receipt to prove anything. I've tried repeatedly to get in touch with someone about taking this car back and they've all ignored me. I will never purchase another Honda, a typically great car, just because of these experiences. I would greatly appreciate if someone would just take this car back. I don't want it, I don't need it, and I don't want a replacement; just take it back.

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Recommend Dealer
No
Employees Worked With
Roberta
April 24, 2020

"Rip Off"

- scooter

My wife contacted the service department to have the 40,000 miler service done on her Civic and was quoted a price of $600! Obviously, I thought that was high, so I did some research online and contacted a couple of other dealerships. The other dealers said the 40,000 service was a transmission flush and filter change with the option for brake fluid flush, with a total for both at around $270. Then transmission alone from this dealer was over $300. Never using them or buying from them, this I can guarantee.

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Overall Experience
Recommend Dealer
No
Employees Worked With
Rick, Devon
August 03, 2019

"Worst customer service experience I've had"

- Zach-H

Bought a used car from this dealer. Due to a large rain storm I was unable to get a great look at the full condition of the paint on the vehicle. The dealership was also busy and only had one finace person working as well as one detail person in their shop. So, they asked if they could detail the car when I brought it back to have a broken part replaced that I had identified and requested to have repaired before I would sign off on the car. A few days later after not hearing anything on the order staus if the part, I elected to handwash the car myself. Upon doing so, I see that the paint is pretty shot on the car especially on the hood. There are a crazy amount of scratches and paint hazing. I called the dealership immediately to see to inform them of the issue and see if they had a buy back program as the value I thought I was getting with the used car went straight out the window. The dealership told me to bring it in so they could look at it. I was told to speak with Nathan Goodman. Nathan did offer to have the car buffed but when I was leaving and looked at the cars's hood again in the sun, I was not very confident that paint could be repaired. I got Nathan and asked him to look at the car since he did not look at it before he said they would buff it. Nathan came out side and was confrontational from the start. He tells me a bought a used car and what did I expect. He then proceeded to state, "What's the deal? Can you just not afford the payments?" I understandably then became pretty upset resulting in Nathan telling me I could get off his lot. I was flabbergasted and calmed down immediately as I could see where this was going. I did keep the appointment to have the car buffed. Although I received a call a few hours after dropping it off from their service manager who stated the car's hood was beyond repair. She also said that it was not like that when she saw it. I started to tell her the situation and was assuring her I did not own a buffer and wouldn't attempt to buff a car much less one I just bought that had significant paint damage. She cut me off mid sentence and said "do want to know what we can do or not?" Again I was blown away by the way their managers decided to go about this communication. It was extremely stressful and demeaning. Please do not let these people treat you as they have me. I have bought 10 new or used cars and have never had an experience even close to this. It is obvious that customers do not matter to this place, just sales and how dare you buy a used car.

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Recommend Dealer
No
Employees Worked With
Nathan Goodman
March 28, 2019

"Best dealership experience EVER!"

- Happy Camper

This is the best dealership experience I have ever had! I moved from the Denver Metropolitan area and there- a person was simply a number. Here- they remember your name when you come in and my salesperson was kind enough to remind me to get my plates before the temp tag expired. This is my second Honda I have purchased from Denny Menholt Honda.

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Recommend Dealer
Yes
Employees Worked With
Lisa Stafford
October 12, 2012

"Great efficient service! I trust the factory parts and..."

- gvsa

Great efficient service! I trust the factory parts and the certified technicians. Always courteous and friendly, they get the job done right and explain everything clearly. I will be back again!

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Recommend Dealer
Yes
Employees Worked With
Duane
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