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Denny Menholt Toyota

Rapid City, SD

4.5
206 Reviews
Call Dealership (605) 342-2490
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1920 East Mall Dr

Rapid City, SD

57701

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206 Reviews of Denny Menholt Toyota

November 03, 2022

Awaiting call back for appointment to replace a defective exhaust manifold. Been waiting for 3 days now. More

by rjgpdg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mark was great to work with. , Eric Flores
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Helpful 2
October 12, 2022

Rob my sales man was the greatest as always, dealership as a whole very good to work with, highly recommend them. More

by Fords4life
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob, Sales Team 1
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Helpful
August 25, 2022

Very prompt, efficient and professional. Will always have my service done there. Highly recommend them. More

by tbosco1997
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Flores, Nick Carter
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Aug 26, 2022 -

Denny Menholt Toyota responded

Thank you so much!

Helpful
August 19, 2022

The man that sold me my Venza 11 months ago remembered my name. The service people called me by name and the service on my car was great--rotated tires, checked fluids and asked if I had questions. I felt More

by Robin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Carter
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Aug 19, 2022 -

Denny Menholt Toyota responded

We believe strongly in service after the sale, and are glad we could make your first service appointment such a positive one! Thanks for taking the time to leave a review, Robin!

Helpful
July 06, 2022

Completely incompetent who sends in title paperwork with whiteout on it! Unacceptable period! Worst customer service More

by Whitmanangie
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nate Sneed, Joe Blomstrom, Shasta Darling
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Jul 08, 2022 -

Denny Menholt Toyota responded

Hi Angie, we apologize for the mistake on the title application. We see you've been working with our managers and appreciate the chance to follow up. Thanks for reaching out!

Jul 08, 2022 -

Whitmanangie responded

Are you kidding me!!! I've been trying SINCE MAY and "supposedly" it's being sent to me so that I can complete YOUR EMPLOYEES JOB!!! By far your management and title staff are completely incompetent. I know you wouldn't want your mother, wife or daughter to be given this type of customer service but it's okay for you to expect me to take it!!!! Honestly after having to deal with this and Preston lying you can have the xxxx car back!! It's not worth all this xxxx

Helpful
June 09, 2022

Worst customer service ever. Toyota and dealership lost a brand customer forever. 2 hour service turned into 5+ hours with no status update until asked. Worst service experienc More

by MT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
CJ Desmond
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Jun 16, 2022 -

Denny Menholt Toyota responded

Hi MT, thanks for writing. We apologize, it does sound like we dropped the ball during your visit and could have done a better job of communicating. We want each of our customers to have a 5-star experience each time, and are truly sorry we didn't provide that for you. We would like to offer you a free oil change as an apology, and appreciation for your continued support of Toyota. If you are able, please email us at candy.d@menholtauto.com with your address so we can get that coupon mailed to you. Thank you!

Jun 29, 2022 -

MT responded

Thanks for the reply, but it wasn’t the first time I’ve received marginal service at your dealership. I’ve brought my vehicle in for the 5k services, on a 2021 model and the experiences haven’t been great. Poor communication, dirty hand prints inside car, etc. Unless something catastrophic happens, I wont be returning to your dealership for service or a new sale. Might try KIA next time, maybe they’ll appreciate my business.

Helpful
October 23, 2021

Nice dealer good to deal with but a bit to high pressure salesman Did make good deal in the end More

by greg3203
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales Team 1
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Oct 28, 2021 -

Denny Menholt Toyota responded

Hi Greg, thanks for your feedback. We never want people to feel pressured and are sorry to hear you felt that way. We are glad we were able to help you get into the right vehicle for you, and look forward to seeing you again!

Helpful
September 05, 2021

Our salesman, Robby, was the very best! Genuinely interested in our wants and needs, honest, friendly, courteous. Others we encountered in the dealership were polite and professional. More

by Walkinghorse
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robby
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Sep 29, 2021 -

Denny Menholt Toyota responded

Thanks so much! We want everyone to feel welcome and comfortable, and are glad we were able to do that during your visit. We appreciate you taking the time to let people know about Robby, and hope you love your new vehicle!

Helpful
August 31, 2021

Everyone was great to work with! Micheal was awesome and answered all my questions honestly! Would definitely recommend them to anyone getting a new car! More

by Justene.alley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Micheal Grant , Jerry Mansfield
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Sep 03, 2021 -

Denny Menholt Toyota responded

Thanks so much, Justene! We really appreciate you choosing us!

Helpful
July 20, 2021

Cory Fisher is an excellent salesman, this is our fourth vehicle we have bought from him. He is very knowledgeable and customer friendly , I would highly recommend him More

by Jbussler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Fisher
Report | Print
Aug 02, 2021 -

Denny Menholt Toyota responded

Thanks so much! We're proud to have Cory on our team, and so appreciative of you taking the time to let others know how he has helped you out. Thank you for choosing us, and we look forward to seeing you again!

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