
Denton Chrysler Jeep Dodge Ram
Denton, TX
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951 Reviews of Denton Chrysler Jeep Dodge Ram
The service was great for this visit. My appointment was honored and I was out in about an hour for my oil change. I can only ask them to change the music channel. Listening to that dep My appointment was honored and I was out in about an hour for my oil change. I can only ask them to change the music channel. Listening to that depressing and stereotypically misogynistic modern country music was hurting my brain. More
I am so glad Jacobi Richmond is in your Service Department! Jacobi is a fantastic guy and I highly recommend him! He always has a smile on his face and always so helpful! Being a female, I am no Department! Jacobi is a fantastic guy and I highly recommend him! He always has a smile on his face and always so helpful! Being a female, I am not the smartest when it comes to vehicles and he always is willing to help and go above and beyond to explain! Thanks for being the BEST Service Advisor, Jacobi! More
Took our 2018 Jeep JL in to check on a spongy brake pedal. I paid the diagnostic fee. The invoice states that the brakes pads are very low and they needed to be replaced. I declined to have the work do pedal. I paid the diagnostic fee. The invoice states that the brakes pads are very low and they needed to be replaced. I declined to have the work done at this time. Once home I pulled the wheels to find rotors in great shape and pads at more than 9mm remaining. Twice I have requested a copy of the multi point inspection that was supposedly done but to date no one can get it to me. Very disappointing. On a side note. The general manager sent out a email to make sure my visit was nothing short of extraordinary. I replied that I would love to discuss my service. So far no response. Taking my Jeep and my new Ram 2500 elsewhere. More
Clean, welcoming, and fast. All great attributes of any dealership service department, and this one has all those covered. Will definitely return when needed. All great attributes of any dealership service department, and this one has all those covered. Will definitely return when needed. More
Date of Visit: 06/18 I had a very disappointing experience at this dealership with a salesperson named DJ. When I went in to discuss a trade-in for my vehicle, they offered me $48,000. I countered experience at this dealership with a salesperson named DJ. When I went in to discuss a trade-in for my vehicle, they offered me $48,000. I countered with a request for $53,000, which I believe is reasonable given the current market and a cash offer I had already received elsewhere. DJ returned with a paper in hand and rudely said, “You paid $53K for this vehicle a month ago and now you want the same price? It doesn’t work like that.” I told him that I have every right to ask for any amount, and he can simply decline it—there’s no need to be disrespectful. I even pointed out that a vehicle’s value has nothing to do with what I originally paid. Just because I bought it for $53K doesn’t mean it’s unreasonable to expect a fair trade-in if that’s what it’s worth today. When I showed him a competing cash offer of $51,000 and said I’d make a deal at $51,500, he snatched the paper out of my hand and asked us to leave. His behavior was completely unprofessional and unacceptable. I reported the incident to the sales director on the spot, but he remained silent and offered no apology or resolution. Now, two days later, both the same salesperson and the director are texting and calling me saying they’re ready to make the deal on my terms. I find that incredibly insincere and opportunistic—only reaching out because they likely couldn’t sell their vehicle elsewhere. Even if they offer me $55,000 now, I will not return. This dealership has lost my trust. Customers deserve to be treated with respect, not dismissed and insulted for negotiating. More
Reliable and fast. Everything was handled professionally and I will recommend them at anytime. Patronize them and you will never regret it. Everything was handled professionally and I will recommend them at anytime. Patronize them and you will never regret it. More