Denton Ford

Unsanitary I bought a used car from this place and they told me that would have it detailed before I come to pick it up. I gave them ample time because I told th I bought a used car from this place and they told me that would have it detailed before I come to pick it up. I gave them ample time because I told them I could not get a ride right away, that it would be a few days. But when I got there to pick it up, all they did was wash the car and vacuum the interior. Didn't even bother to wipe down the interior or sanitize anything. I know this because there were dirt and stains on all the controls. I CAN'T BELIEVE THAT DURING THESE TIMES THAT A DEALERSHIP WOULD ALLOW A VEHICLE THAT WAS SOLD; NOT BE CLEANED INSIDE AND OUT. AT LEAST THEY COULD HAVE USED A SANITIZING WIPE ON ALL THE INTERIOR. More

Accommodating, polite, informative, attention to detail.... So fortunate to have Denton Ford only an hour from our home. For a solid month, I researched pickup trucks, Ford pickup trucks, and at least 6 differ So fortunate to have Denton Ford only an hour from our home. For a solid month, I researched pickup trucks, Ford pickup trucks, and at least 6 different states trying to get the right truck for me and in our budget. I was just about cross eyed when I was finished. I kept going back to Denton Ford because their price was the closest I could find to our budget. I gave them a call and told them they had to pick up trucks that I would like to test drive, in no time at all they had them both on their lot for me to come look at! My wife and I showed up and couldn't believe just how pretty both of them were. I was feeling very very under the weather and honestly did not even want to be there. Betsy came in on her day off without complaint so my wife and I could test drive both of these trucks, she was happy as a lark! After my wife and I drove Each truck, I got in our car and felt like I was dying! My wife Linda, went inside and talk to Betsy and some of the other employees about the trucks for me. We still needed the price to come down pretty significantly to put one of those trucks in our driveway, and to be honest I didn't think it was going to happen. What's that saying.... Nothing ventured, nothing gained... So, they did a credit check on us and our credit wasn't absolutely perfect by any means, but then again it wasn't bad. They stretched our payments out over 84 months and got our payments really close to what we needed. But really close isn't the same as what we needed. At that point I still wasn't sure what was going to happen. My wife and John went back and forth on ways to make it work and lo and behold between John and whoever he was speaking with on the other end of the phone they put it in the pocket, that beautiful truck is now sitting in our driveway. I will forever be indebted to Denton forward for helping us get pretty much my dream truck, at the monthly payment we can swing. So hats off to you Denton Ford, anyone I come across that is looking for a vehicle I will be sending them towards you!!! My son already knows about you guys and he is going to be buying a new truck within the year he thinks. Sorry but then again not sorry for this long review but that is how it went down. My wife and I now are the proud owners of a Ford F-250 XLT crew cab pickup truck, the color of it is a white gold metallic with a tan/camel interior. Happy Happy Happy Jay & Linda Callahan More

Service Department I was giving a written proposal of $99.99 for a wheel alignment on a 2014 F150 truck. The bill came back at $111.60 and when i asked the service manag I was giving a written proposal of $99.99 for a wheel alignment on a 2014 F150 truck. The bill came back at $111.60 and when i asked the service manager why it was higher than the proposed amount he said it was for "shop supplies". When i asked him what supplies were added he could not tell me but said that everyone is charged for shop supplies (this was for wheel alignment and no disposal for oil or other items were required!) I told him that this was a rip off and i would not come back to that dealership. He said did i want to talk to the owner and i told him no and reiterated that i would never come back there because it is a price gauging establishment! Do not go there! More

Review Denton ford answered all questions regarding new cars and there models. They were straight up with pricing and made an offer I couldn't refuse. The mo Denton ford answered all questions regarding new cars and there models. They were straight up with pricing and made an offer I couldn't refuse. The model,in the color,with the options I wanted was available price was right. So I bought my new escape at Denton ford. More

They suck Daughters car broke down they took it their. After paying $600 to have it fixed it was worse than before. Don't go there!! The car broke down 1.5 mil Daughters car broke down they took it their. After paying $600 to have it fixed it was worse than before. Don't go there!! The car broke down 1.5 miles from dealer leaving a family stranded in Walmart parking lot. When they picked up the car my son in law made the tech get in to see how bad it was, his answer "bring it back Tuesday we'll take the engine apart" Right after the first time I don't think so. And his company's mission statement is "superior consumer experience. We will express our love for every customer daily." Sure by leaving a family stranded miles from home. Ford needs to speak with this dealer. More

broke down My wifes horse trailer broke down in Annapolis. We got a quick diagnostic from a local shop and I had to get the trailer back home to Centreville beca My wifes horse trailer broke down in Annapolis. We got a quick diagnostic from a local shop and I had to get the trailer back home to Centreville because of he animals inside. I called Denton Ford Service nd they were able to take me in right away and even provided a loaner car as it was going to take a little time. They provided me with an estimate by phone and gave me an accurate time to complete. Great small town shop with some highly qualified folks there. Mike Burton, the general manager, went out of his way to make this a positive experience. I also highly recommend Jason Burton as a professional in every way. More

horrible service We bought a 46000 dollar truck from here and cannot get any return calls and nothing but lies on when we can get our truck. Have been told several tim We bought a 46000 dollar truck from here and cannot get any return calls and nothing but lies on when we can get our truck. Have been told several times this and then I have to keep calling and then it's another day and same thing.i would never go back to this place again. When I first went for pricing out our new truck they called me all the time and then text all the time. More

My experience with Denton Ford (a Preston Ford dealership) About 2 months ago on a Friday I traded in my truck to Denton Ford on a used Subaru Impreza WRX. There was snow on the weekend that I dealership) About 2 months ago on a Friday I traded in my truck to Denton Ford on a used Subaru Impreza WRX. There was snow on the weekend that I bought it so I didn't really drive it until Sunday. While sitting at a red light on Sunday I noticed the smell of burning oil coming from the car, I dismissed it thinking it was just some spilled oil from a recent oil change. The following day at work when I was starting the car to leave I noticed blue smoke coming from the exhaust so I decided I better let the dealership know. It was over a week before we could get our schedules lined up to where I could get the car over there and be able to use the loaner car while it was being checked out. At this time I still had only one key to the car and no FOB so I could not lock the doors without setting the alarm off when I unlocked them. The keys we supposed to be mailed to me the very next day after I bought the car and by the time I took the car in to have it checked out over a week later they still had not even been mailed out . At this point I was a little annoyed by the after sale customer service, but you almost expect that from a car dealership anymore. Then things went downhill quickly. The same Friday that I took the car in to have it checked out they called me back around 5:30 and told me they could find nothing wrong with the car. I then asked what the results of the compression test was that I specifically requested due to the blue smoke and smoke in the crankcase. They proceeded to tell me that their dealership was UNABLE TO PERFORM A COMPRESSION TEST at their dealership. I could perform a compression test on a vehicle with a broken sparkplug and a piece of hose when I was 12. That did not sit well with me. I strongly felt that they just did not want to deal with the problem, and frankly at that point all trust in the dealership was lost. I then spoke with the dealership's general manager. He agreed to have the car sent to Gateway Subaru to have it checked out. Upon their inspection of the car it was found that the car had bad exhaust valves on cylinders 2 and 4. (but according to Preston there was nothing wrong with it). I was told the car would be ready by Tuesday, which having no trust in Denton I proceeded to call Gateway Subaru and was told the parts wouldn't even be in by Tuesday. At this point I knew what direction this mess was going in and I asked the GM to purchase the car back to which he told me they would not do. I thought that with 2 weeks in and 2 flat out lies by his dealership that was completely unfair, so he agreed to look for another car similar. During the next 2 weeks I responded to him with similar cars in the area to which he didn't respond until the second or third email or even a phone call sometimes. After it was finally decided there was not an acceptable replacement I asked him once again to purchase the car back he told me that he would but for $3000 less than I paid. With that I had no choice but to have Gateway Subaru do the work. I was told the car would be completed on Thursday so excited to have a repaired car back to me I patiently waited for Thursday. Unfortunately, when the end of the day Thursday came around I still had not heard from the dealership and sent out an email inquiring. Once again my email was ignored. Only when I called Gateway Subaru myself and got a return call the following Monday was I informed the heads were warped and at a machine shop to be repaired. (but remember there was nothing wrong with it according to Denton Ford) Yesterday, after two more weeks, I finally picked my car (and the keys) up from Denton. Unfortunately on the way home the turbo sounded completely wrong, and then the check engine light came on, and then the cruise control light, and finally the traction control light as well. What's worse is that when I take the car out for ice cream later I notice a nice new dent in the front of the car that removed paint as well and looks to be caused by the engine hoist while removing the engine from the car. After talking to the General manager at Denton ford I was told the check engine light was probably a gas cap not being tight (which is crap and doesn't explain the other lights at all) and worst of all the dent was between me and Gateway Subaru and not his problem. This is completely unacceptable because the car went to Gateway Subaru on behalf of them I was not a part of that exchange so it should most certainly be their problem. So now my car still isn't right and there is a nice new dent in the front bumper. TL;DR Preston Ford has the worst customer service I have ever dealt with and I would strongly recommend you look elsewhere to buy a vehicle More

I had a great experience purchasing a new vehicle at Denton Ford with Ricky Towers last night. Unlike most customers who visit a dealership excited about purchasing a new car, I was a little less enthus Denton Ford with Ricky Towers last night. Unlike most customers who visit a dealership excited about purchasing a new car, I was a little less enthusiastic. I had been battling some financial difficulties after my husband was laid off from a well paying job and we were never quite able to overcome the challenges the economic recession had posed for us. It was time that we traded in my beloved luxury vehicle for something a little more practical. Mr.Towers was very empathetic and understanding to my dilemma. I explained my situation, gave him the payment amount that I needed to be at, and shared some of my perfered vehicle colors and features. Mr. Towers worked up numbers on a couple of different vehicles and rallied with lenders to get me a decent rate despite a questionable credit score. He researched several different rebates that I would be eligible for and by the end of the night I was in a new vehicle with several upgrades, an affordable payment, great gas mileage, and a color that I loved. In the finance office Mr. Meyers was very thourough in his explination of the paperwork. I truly appreciate the kindness and the dedication to meeting my needs that was exhibited by Mr.Towers and the sales staff at Denton Ford. More

We had superior service at Denton Ford. Randy Jackson and Greg Vickers went above and beyond to answer all of questions and made sure all of our needs were met. I would highly recommend them and Denton and Greg Vickers went above and beyond to answer all of questions and made sure all of our needs were met. I would highly recommend them and Denton Ford to anyone! More