Devils Lake Ford

sticks to their word Thought I was going to get the run around with a problem I had about block heater not being installed when I purchased the vehicle. They told me they Thought I was going to get the run around with a problem I had about block heater not being installed when I purchased the vehicle. They told me they would do whatever it takes to make sure everything was taken care of at all times when I purchased the car. I went there with no heads up 2 weeks later and was kind of irritated they didn't have the block heater installed yet so I thought I was going to cost more money out of my pocket. The salesman Keith schwandt immediately took my car straight back to the shop and they had it installed and back to me within 5 minutes. Unbelievable customer service and satisfaction. First dealership that is straight forward and doesn't give you the run around and sticks to their word! More

Service and Employees Excellent service and employees to work with. Over all experience was great! Would recommend this dealer to anyone. The battery problem was fixed by Excellent service and employees to work with. Over all experience was great! Would recommend this dealer to anyone. The battery problem was fixed by replacing it with a new on More

Tires I've had unfortunate problems with my tires which turned out to be wheel problems. Appreciate the great service here - wish I wasn't having tire/whee I've had unfortunate problems with my tires which turned out to be wheel problems. Appreciate the great service here - wish I wasn't having tire/wheel issues, though. More

oil changes positives I was leery about coming to FORD for an oil change with a child who was interested in oil changes. This child had lots of questions and she wasn't ev I was leery about coming to FORD for an oil change with a child who was interested in oil changes. This child had lots of questions and she wasn't even my child. The staff (upon request for us to stay and observe) were awesome. The mechanics quickly got to work while the gentleman doing the recording and checking the other items (like tires and battery) included her. There was time without interrupting others services so he was able to answer her questions and included her in checking items while not getting in the mechanics way; but completely answering her questions. The mechanics were very respectful and also answered questions when directly asked. The service to my vehicle was awesome as well. The questions I had were answered quickly and honestly. The service men did a great job on the interior as well.. VERY VERY APPRECIATED! The sale staff is awesome as well... Jodie Longie and Keith Schwant are both considerate and respectfully of your wishes and fiances. I recommend MARKETPLACE FORD to my friends and acquaintances. This is a great service and sales establishment, More

excllent dealership Overall experience was great! Would recommend this dealer to anyone. Literally no work needed on my end. Dealership did everything and explained all t Overall experience was great! Would recommend this dealer to anyone. Literally no work needed on my end. Dealership did everything and explained all the details to me even things I never thought about asking. Great follow up with the salesman.they stand by their products without hesitation. More

We stopped to just look! Wow am I impressed! We stopped to look at trucks when I asked the salesman, Dave Schnaidt, if they had any white explorers, I just test drove it, but came back 4 days lat We stopped to look at trucks when I asked the salesman, Dave Schnaidt, if they had any white explorers, I just test drove it, but came back 4 days later and traded my Edge! The staff all were wonderful and really am glad "we just stopped to look" it is amazing how they treat the customers there!!!! Since my son referred us he too will get a $100.00 for the referral, because he really felt we should go back to talk with Dave. I really had not intentions of driving home a 2015 model!!!! I would recommend this dealership to my family and friends!!!!! More

I'm so happy I like the professionalism that this dealership has to offer. I have gone to several and they didn't give me the feel like marketplace did. Jodi rock I like the professionalism that this dealership has to offer. I have gone to several and they didn't give me the feel like marketplace did. Jodi rocks she goes above and beyond to get you what you will love. I would definitely keep doing my business with Marketplace. More

Oil change and tire pressure warning light is on. On Tuesday December 2, 2014 I sat outside the oil change bay for about ten minutes, then thought about Jodi Longie, she is always offering to help me On Tuesday December 2, 2014 I sat outside the oil change bay for about ten minutes, then thought about Jodi Longie, she is always offering to help me with my new 2014 Ford Fusion. I called her on her cellphone. She asked me if I wanted her to pick up my car for the services or if I wanted to drop it off-and she would drive me where I needed to go. I as sitting in the parking lot, and she came walking out!!!! She took me to work. About an hour later, she came knocking on my office door, I was telling her I was going to buy an extended warranty from FORD. She told me there was NO CHARGE for my oil change. It was a part of me buying my vehicle from Marketplace, free oil changes for the first year? What a wonderful surprise!!!! Then we talked about my chipped windshield and the glass warranty available. Within an hour, Dave Nick - Marketplace called to tell me about a deal I can take advantage of, re my new extended warranty purchase, he explained the cost increases and how that works. When I told him its the Holidays and I wouldnt have alot of EXTRA MONEY to buy this at this time (it does take a minimal amount of money down). He offered to wait for the cash until AFTER The holdiays! I just LOVE these people, who understand what its about being human, the Holidays, and the maintenance needs of my new car! Oh and I love my Fusion, its my second Fusion. ???????? More

Oil Change The service department did a great job. As soon as I pulled up, they were ready to open the door. I gave them my service plan ticket, answered a few The service department did a great job. As soon as I pulled up, they were ready to open the door. I gave them my service plan ticket, answered a few questions and away they went. 20 minutes later the manager Chris, went over the service with me and explained all categories on the inspection sheet. Good job More

Poor communication between departments I called ahead to make an appointment to get the oil changed and get a chip in the windshield fixed. I was told to just come to the lube bay any time I called ahead to make an appointment to get the oil changed and get a chip in the windshield fixed. I was told to just come to the lube bay any time & the car would be taken to have the windshield done after the oil was changed. i was told I could wait in the waiting room. I was informed of the findings from the oil change and check and that the car was going to the auto body shop. After 2 hours in the waiting room and not hearing anything about the windshield, I asked around to find that it was parked in the front of the dealership, but I had not been informed. I was very upset. Nancy Rader More