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Diamond GMC Cadillac Palmdale

Palmdale, CA

4.1
452 Reviews
Call Dealership (760) 422-5865

39012 Carriage Way

Palmdale, CA

93551

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452 Reviews of Diamond GMC Cadillac Palmdale

August 08, 2025

Nice Dealership and convenient but it seems to be a little under staff including mechanics and hard to make phone appointments (no one answer) More

by DRMCGUIRE818
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
Report | Print
August 08, 2025

Worst Philip as a manager get him out of there. Need a better manager now More

by panda790
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Philip Salas
Report | Print
August 07, 2025

Great and timely service, I will be bringing my vehicles to you for all maintenance. Completely satisfied. More

by ROGERCHAVEZ47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Ramirez
Report | Print
August 05, 2025

We got off to a slow start in the service department as I had to wait 10 minutes before anyone noticed I was there, but we finished strong with friendly and fast service. Overall, good experience. More

by greggzacky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can't remember
Report | Print
July 29, 2025

I have a coupon that was not honored or gives a Valid reason for why it wouldn’t be excepted More

by CASSGARNER24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Cofield
Report | Print
Jul 30, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for your feedback. We understand that not having your coupon honored can be frustrating. Please reach out to us directly at Diamond GMC Palmdale so we can discuss your experience further and clarify any misunderstandings. Your satisfaction is important to us, and we appreciate you bringing this to our attention. Sincerely, The Diamond Buick GMC Palmdale Team

July 25, 2025

Staff was nice. But had my truck over a week. I lost a lot of work do to not having it. I also have 3 children in car seats and was unable to get a loaner/rentsl v More

by RXPALMDALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Iris and Phillip
Report | Print
Jul 26, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for sharing your experience with us. We appreciate your feedback regarding your truck service at Diamond GMC Palmdale. We understand how challenging it can be to manage without your vehicle, especially with three children. We aim to provide our customers with the best service possible. Please reach out to us directly so we can discuss this further. Thank you for your understanding. Sincerely, The Diamond Buick GMC Palmdale Team

July 19, 2025

Rates are way to ridiculous And I hear same story trying to say my truck threw a battery short code They got caught cause I have a reset if anyone tries to mess with my electrical or steal my truck More

by JALTSMC14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Jul 28, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for sharing your experience. We appreciate your feedback regarding the service at Diamond GMC Palmdale. Our team follows strict diagnostic procedures, and any findings are based on the actual condition of the vehicle at the time of service. We do not alter or interfere with customer vehicles, and we stand by the integrity of our technicians. It’s important to us that our customers feel safe and confident in their vehicles. We encourage you to reach out to us directly so we can discuss your concerns further and ensure a better experience in the future. Your satisfaction is our priority! Sincerely, The Diamond Buick GMC Palmdale Team

July 12, 2025

Adriana Ramirez was very professional and a delight to communicate with concerning getting the vehicle the maintenance required. More

by NTRLBTCHY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Ramirez
Report | Print
Jul 13, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for your feedback! We’re glad to hear you had a great experience with Adriana at Diamond GMC Palmdale. It’s our priority to provide professional and delightful service to our customers. We look forward to seeing you again for your vehicle maintenance needs. Sincerely, The Diamond Buick GMC Palmdale Team

July 09, 2025

2nd time I have not been contacted when my vehicle was ready after having my oil changed. Dropped my vehicle off at 9am and had heard nothing by 5pm. I called and I was told they weren't able to get throu More

by RSKRJ34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jeannette Perez
Report | Print
Jul 10, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for sharing your experience. We understand your frustration regarding the lack of communication after your oil change at Diamond GMC Palmdale. Your feedback is valuable to us, and we take it seriously as we continuously strive to improve our service. We encourage you to reach out to us directly so we can address your concerns more thoroughly. We appreciate you bringing this to our attention and hope to have the opportunity to regain your trust in the future. Sincerely, The Diamond Buick GMC Palmdale Team

July 09, 2025

I dropped my truck off for just an oil change at 830. My service rep stated it would take an hour or hour and half. She left shortly after that and didn’t return. I sat in the lobby for 4 hours before I More

by kyle.w.lever
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adriana Ramirez
Report | Print
Jul 10, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for sharing your experience with us, Kyle. We understand how frustrating it must have been to wait longer than expected and feel left out of the loop regarding your truck's service. We appreciate your feedback about communication within our team, as it is essential for us to improve. Please feel free to contact us directly at Diamond GMC Palmdale if you'd like to share more details. We value your input and hope to provide a better experience in the future. Sincerely, The Diamond Buick GMC Palmdale Team

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