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Diamond GMC Cadillac Palmdale - Service Center

Palmdale, CA

4.1
350 Reviews
Call Service Center (760) 422-5865

350 Reviews of Diamond GMC Cadillac Palmdale - Service Center

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May 10, 2025

Bring all my SUVs here. Great service. Francisco is a great service advisor always professional and willing to help! More

by MOISESEDUARDOROMERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco @ service department
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May 10, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you, Moises, for your fantastic review! We're thrilled to hear that you received great service at Diamond GMC Palmdale. It’s wonderful to know that our service advisor, Francisco, provided you with the professionalism and assistance you needed. We look forward to helping you with all your SUVs in the future! Thank you for being a valued customer! Sincerely, The Diamond Buick GMC Palmdale Team

May 07, 2025

Some employees didn't have an explanation on the 48 hours for check engine light. More

by MANDM0
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Gomez, receptionist that made appointment didn't explain why 48 hours needed.
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May 08, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for your feedback. I understand that there were some concerns regarding the 48-hour check engine light policy. We appreciate your input and strive to provide clarity for all our customers at Diamond GMC Palmdale. If you have any further questions or need more information, please feel free to reach out. We value your experience and look forward to assisting you further. Sincerely, The Diamond Buick GMC Palmdale Team

May 05, 2025

The service writer and technician were very attentive & helpful to the confusing repairs that were needs for my truck. More

by kath4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean and the service writer, i can't remember her name but she was helpful & politee
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May 06, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for your kind words! We truly appreciate your feedback about the attentive service you received from our team at Diamond GMC Palmdale regarding your truck repairs. It's great to know that we could assist you through the process. We look forward to serving you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

May 03, 2025

Very quick, quality service, friendly employees at a fair price, already scheduled my next service More

by robert.dierickx1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure
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May 03, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for your wonderful review! We truly appreciate your kind words about the quick, quality service and friendly team at Diamond GMC Palmdale. We're thrilled that you found our prices fair and have already scheduled your next service. We look forward to seeing you again soon! Sincerely, The Diamond Buick GMC Palmdale Team

May 03, 2025

Staff is nice but pricing is outrageous and after 10 years of coming to this location, I will not again. I was quoted $2200 to simply open up my car to FIND the issue. This business has lost its mind. More

by LIZA.ZAPATA.LZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Phillip, Adriana
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May 04, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for sharing your feedback, Liza. We understand how important fair and reasonable pricing is, especially for long-time customers. While diagnostic costs can vary depending on the complexity of the issue, we recognize that such figures can feel overwhelming. If you’d like to discuss your experience further, the team at Diamond GMC Palmdale is available to listen — we appreciate you bringing this to our attention. Sincerely, The Diamond Buick GMC Palmdale Team

April 25, 2025

oil change and recall work was done fast. I had my truck back in only four hours More

by MOBLEY18_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco
Report | Print
Apr 26, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for your wonderful review! We're thrilled to hear that we were able to complete the oil change and recall work on your truck so quickly. At Diamond GMC Palmdale, we strive to provide efficient service for our valued customers. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

April 23, 2025

Thank you. for fixing my GMCAcadia. The brakes are working as they should The lift gate is working great too. More

by SALLYDEL55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I can’t remember names.
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Apr 23, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for your wonderful review! We're thrilled to hear that your GMC Acadia's brakes and liftgate are working perfectly. We appreciate your trust in Diamond GMC Palmdale and look forward to assisting you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

April 23, 2025

Francisco is always available to explain and answer any questions. He is patient and reliable. More

by vgradilla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Gomez
Report | Print
Apr 23, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for your wonderful review! We're glad to hear that Francisco provided you with excellent service at Diamond GMC Palmdale. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Diamond Buick GMC Palmdale Team

April 23, 2025

My rep is available via text and email, so coordinating a visit and staying informed during a service is pretty smooth, other than how busy she is. I prefer the dealership, as my 2019 XT5 is not that old. If More

by drdXT5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris Martinez
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Apr 23, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for your wonderful review! We're thrilled to hear that your experience at Diamond GMC Palmdale has been so positive, especially regarding your 2019 XT5. It’s great to know that our team has made coordinating service and communication smooth for you. We appreciate your preference for our dealership and look forward to assisting you again in the future. Don’t hesitate to reach out next time you need us! Sincerely, The Diamond Buick GMC Palmdale Team

April 19, 2025

I had bad experiences in diamond GMC also in the service department they sale me a car as a new when the car was an in accident before they make fraud with me I did not get any help yet plus some of the emp More

by aracelijimenezvr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Cofield
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max Tony
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Apr 21, 2025 -

Diamond GMC Cadillac Palmdale responded

Thank you for sharing your experience with us, Araceli. We understand your concerns regarding your vehicle and the customer service you received at Diamond GMC Palmdale. It is important to us that all our customers have a positive experience, and we appreciate your feedback. We encourage you to reach out to us directly so we can discuss this with you further and learn more about your experience. Your satisfaction is our priority, and we hope to improve your perception of our dealership. Sincerely, The Diamond Buick GMC Palmdale Team

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