Back

Diamond Chevrolet Buick GMC Cadillac

Auburn, MA

3.2
251 Reviews

768 Washington Street

Auburn, MA

01501

Directions

By Type

251 Reviews of Diamond Chevrolet Buick GMC Cadillac

December 01, 2022

Buick GMC Cadillac 4. 1 (1.4K) Chevrolet dealer in Auburn, MassachusettsOpen 139+ OverviewCarsReviewsPhotosUpdatesAbout Reviews from the web 3.5/5DealerRater · 230 re More

by JK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan was my sales person , Mike Monfreda
Dec 02, 2022 -

Diamond Chevrolet Buick GMC Cadillac responded

Thank you for your review JK.

October 31, 2022

I happen to be in the market for a new lease went to diamond in Auburn mass and looked at a few trucks in the parking lot I knew exactly what I wanted engine making model. A sales rep John Goucher Intr More

by Karton62
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Goucher
September 04, 2022

John Goucher our sales associate at Diamond Chevrolet, GMC, Cadillac was fantastic along with everyone else we met while purchasing a new 22 GMC Sierra 1500. Great people all around they made us feel comf More

by Simoeseomis
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gouncher
August 03, 2022

Went there for oil change to my Camaro SS. A service technician named Aimee took care of me. Had several questions, she had All the right answers and was very helpful and knowledgeable. Would More

by georgehasfitz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aimee
July 29, 2022

Buyers beware this dealership uses bait and switch tactics and will not honor their website pricing. Within 30 minutes of the Massachusetts laws holding them to their advertised pricing being mentione More

by Slynn
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jason- Sales manager.
Aug 01, 2022 -

Diamond Chevrolet Buick GMC Cadillac responded

Slynn, we are sad to read this. We do allow vehicles to be sold at any time if they are not held under a deposit or buyers agreement.

June 14, 2022

We had a great experience we had Aimee take care of us she is great to deal with More

by Galsandguys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aimee
Jun 20, 2022 -

Galsandguys responded

We are always pleased with Aimee The service is everything we could ask for .We have bought or leased cars from Diamond and have been pleased with the service we receive Thanks everyone

June 07, 2022

Absolutely worst dealership hands down The owner Massad just as bad or even worse 1st I bought a vehicle paid cash 48,000 signed everything it was mine , waited 3 days because they where supposed to get m More

by Mark
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not found
Jun 10, 2022 -

Diamond Chevrolet Buick GMC Cadillac responded

This is the owner responding... I have no idea who you are nor does anyone that is reading this.

Jun 21, 2022 -

Diamond Chevrolet Buick GMC Cadillac responded

Mark- as said previously- we have no idea who you are and can't understand why you would leave this review. Especially just leaving a first name and a "sloppy" review... we feel bad that you feel you need to try and hurt our/my/anyone's' reputation by taking time out of your day to write this.

Jun 21, 2022 -

Mark responded

Well I guess we will call it a sloppy review for a sloppy dealership

January 13, 2022

Today was my 3rd visit and 3rd bad experience. Appointments do not mean a thing and taking hours to do the work is followed by excuses that do not help the customers who expect to go in and be ou More

by KG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
?Chuck? Briggs
Jan 14, 2022 -

Diamond Chevrolet Buick GMC Cadillac responded

Hello, thank you for reviewing us. We are looking into this situation now and will be reaching out to you shortly.

December 21, 2021

Darren and jonathan are amazing helped me find what I was looking for thank you More

by Brucebruce9873
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darren Barnes and jonathan
November 30, 2021

These guys are very reliable. You can count on them to These guys are very reliable. You can count on them to lowball you on your trade-in so that they can keep the difference. Rely on them to appl More

by Bob
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jadon
Dec 01, 2021 -

Diamond Chevrolet Buick GMC Cadillac responded

Hi Bob, thank you for reviewing us. We will be responding to all of the reviews you posted with the same response. It is a difficult time in the auto industry right now with inventory shortages that have never been seen before. We understand that we unfortunately will not be able to come to agreements with every single one of our prospective clients (unfortunately). We put our best foot forward as far as pricing on trade ins, new vehicles, service, and interest rates OTHER banks provide us to give to you based on your application and loan structure. We hope you understand. No one "HAS" to pay anything... we find that hundreds of customers every single month and thousands per year have a wonderful experience and come back to us time after time to get a good deal. and a good experience. If you feel differently, we regretfully understand.