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Diamond Chevrolet Buick GMC Cadillac

Name: Diamond Chevrolet Buick GMC Cadillac
Address: 768 Washington Street, Auburn, MA, 01501, US
Telephone: (951) 875-6292
Rating: 3.6

3.6

262 Reviews

768 Washington Street, Auburn, Massachusetts 01501

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Sales: (951) 875-6292

Call (951) 875-6292

Diamond Chevrolet Buick GMC Cadillac

Auburn, MA

3.6

262 Reviews

Call Dealership (951) 875-6292

768 Washington Street

Auburn, MA

01501

Directions

3.6

262 Reviews

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This rating includes all dealership reviews, with more weight given to recent reviews.

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Trade-in Experience

Purchase Time

Finance Experience

Workmanship

Service Time

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262 Reviews of Diamond Chevrolet Buick GMC Cadillac

November 30, 2021

SALES VISIT - NEW

These guys are very reliable. You can count on them to These guys are very reliable. You can count on them to lowball you on your trade-in so that they can keep the difference. Rely on them to appl These guys are very reliable. You can count on them to lowball you on your trade-in so that they can keep the difference. Rely on them to apply 'market markup' (AKA price-gouging) to cars because, hey, they know you're gonna pay it. Count on them to conceal and obscure options in finance, even if you come in with a pre-qualification letter. Rely on them to not give you the time of day once they have your money. Buyer beware. More

by Bob

Customer Service

Friendliness

Price

Recommend Dealer

Employees Worked With

Jadon

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Dec 01, 2021 -

Diamond Chevrolet Buick GMC Cadillac responded

Hi Bob, thank you for reviewing us. We will be responding to all of the reviews you posted with the same response. It is a difficult time in the auto industry right now with inventory shortages that have never been seen before. We understand that we unfortunately will not be able to come to agreements with every single one of our prospective clients (unfortunately). We put our best foot forward as far as pricing on trade ins, new vehicles, service, and interest rates OTHER banks provide us to give to you based on your application and loan structure. We hope you understand. No one "HAS" to pay anything... we find that hundreds of customers every single month and thousands per year have a wonderful experience and come back to us time after time to get a good deal. and a good experience. If you feel differently, we regretfully understand.

November 16, 2021

SERVICE VISIT

My service person was very detailed and helpful with description of my requested oil change and engine coolant flush. Serice was conducted in timely manner. description of my requested oil change and engine coolant flush. Serice was conducted in timely manner. More

by Galen Beaupre

Customer Service

Recommend Dealer

Yes

Employees Worked With

John Monahan

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October 26, 2021

SERVICE VISIT

$65.00 bucks for oil change and tire rotation, not too bad, but it used to be free to me. I have bought several vehicles from you guys. It also took two hours bad, but it used to be free to me. I have bought several vehicles from you guys. It also took two hours More

by don

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Bert Curtin

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October 22, 2021

SERVICE VISIT

Very friendly, fast and professional service. Aimee was awesome to make sure everything was taken care of! awesome to make sure everything was taken care of! More

by shcody

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Aimee Barnes

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October 13, 2021

SERVICE VISIT

Aimee Barnes Was pleasure to work with! My brand new truck broke down. She was very informative and responsive. Best service i have had at a dealership yet! truck broke down. She was very informative and responsive. Best service i have had at a dealership yet! More

by r.gauvin

Customer Service

Friendliness

Recommend Dealer

Yes

Employees Worked With

Arthur Behrman

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October 11, 2021

SERVICE VISIT

My mechanic found leaking fuel pump and discovered there was a recall. Contacted Diamond Chevrolet and made appointment. After ten days finally got someone to get back to me and they said $1200 to install was a recall. Contacted Diamond Chevrolet and made appointment. After ten days finally got someone to get back to me and they said $1200 to install this "free" part. That was insane as there was nothing wrong around the gas tank. My mechanic bought the part and installed it for $600 total. Dealership was trying to gouge me and I feel bad for the people they do rip off. More

by bsullivan0545

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Employees Worked With

mitch

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Oct 11, 2021 -

Diamond Chevrolet Buick GMC Cadillac responded

Hello thank you for reviewing us. We would rather not get into details publicly, but this is not an accurate description of your visit with us. We would be more than happy to review it again with you. Please contact Chuck in our service department. 508-832-0400 ext. 356 or email at cbriggs@choosediamond.com . Thank you!

Oct 12, 2021 -

bsullivan0545 responded

My review outlined exactly what happened. You had my car for 10 days before you even looked at it and came up with that outrageous price. Trying to get some one to call back was a supreme effort, also. How would you like to go without your car for 10 days? I am very disappointed and angry how this dealership treated me and am not interested in any further contact

October 10, 2021

SERVICE VISIT

Aimee Barnes In the service department was awesome she took care of my wife’s Avalanche shout out thank you so much Rick took care of my wife’s Avalanche shout out thank you so much Rick More

by Rick

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Aimee Barnes

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September 13, 2021

SALES VISIT - USED

We Just purchased a Truck with Diamond Chevrolet and we were extremely pleased with the Customer Service and Professionalism from all involved in our purchase...Especially Our Salesman Mike Rivera, he was were extremely pleased with the Customer Service and Professionalism from all involved in our purchase...Especially Our Salesman Mike Rivera, he was a pleasure to do business with...He was very helpful in negotiating our deal as well as working working with our Insurance company to make sure all the correct paperwork was received...He followed through after the runner had returned with the registration to let us know the vehicle was ready for pick up.. Upon arrival to pick up the Truck he was there to hand us the key and make sure everything was all set! It was a great experience and I would highly recommend to go see him if you are in the market for a new vehicle....Would buy from here again! More

by Mspinkice

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Michael Rivera

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August 14, 2021

SERVICE VISIT

Only reason I purchased cars from this dealership was for the Service Department Now that has gone into the toilet Waited early to get car serviced on Saturday as I have for past 6 years Was told to le the Service Department Now that has gone into the toilet Waited early to get car serviced on Saturday as I have for past 6 years Was told to leave No appointment could Not help me. More

by Tim_nutile

Customer Service

Quality Of Work

Friendliness

Recommend Dealer

Employees Worked With

Butch Latino

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Sep 01, 2021 -

Diamond Chevrolet Buick GMC Cadillac responded

Tim, we responded to the other reviews you left on other platforms. To reiterate, we moved to a appointment only schedule for oil changes to ensure better wait times and an overall better customer experience. It's not fair to customers that make an appointment if their service is delayed due to a vehicle ahead of them that did not have an appointment. We are sorry you were inconvenienced, but we hope you understand it's to make your visits into our service department BETTER! Thank

Sep 01, 2021 -

Tim_nutile responded

For Six years no appointment was necessary. You could have posted your sudden change to your web site! Not everyone can be held to a schedule do to there work and life demands Don’t worry there are PLENTY of other dealerships that understand that. Thank

August 02, 2021

SALES VISIT - NEW

Diamond Chevrolet has been my go to since they were on Park Ave, I met a new salesman this time named Braeden and he was great from start to finish. Thank you for the good work young man. Park Ave, I met a new salesman this time named Braeden and he was great from start to finish. Thank you for the good work young man. More

by Derek

Customer Service

Friendliness

Price

Recommend Dealer

Yes

Employees Worked With

Braeden Kane

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Diamond Chevrolet Buick GMC Cadillac

262 Reviews of Diamond Chevrolet Buick GMC Cadillac

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