Diamond Chevrolet Buick GMC Cadillac

Buyers beware this dealership uses bait and switch tactics and will not honor their website pricing. Within 30 minutes of the Massachusetts laws holding them to their advertised pricing being mentione tactics and will not honor their website pricing. Within 30 minutes of the Massachusetts laws holding them to their advertised pricing being mentioned the vehicle was magically sold. Sale manager was rude. More

We had a great experience we had Aimee take care of us she is great to deal with she is great to deal with More

Absolutely worst dealership hands down The owner Massad just as bad or even worse 1st I bought a vehicle paid cash 48,000 signed everything it was mine , waited 3 days because they where supposed to get m just as bad or even worse 1st I bought a vehicle paid cash 48,000 signed everything it was mine , waited 3 days because they where supposed to get me plates well never did a thing instead when I called guy Mike says oh ya we need another 5,000 if u want that truck the owner was aware of all this needless say I told them pound sand bought another vehicle. xxxxxxxx 2nd I order touch up paint and the idiots at parts messed that up wrong color seriously and of course just like the xxxx they are denied it 3rd I bring it in for an issue 3 weeks they couldn’t figure out issue they brought so called professional in well they couldn’t figure out idiots 4th get it home pissing oil brought back they messed up 5th since they touched it I get a bad smell no from engine Oh an my parents car they did oil change never put plug back in clowns lol it’s here So ya diamond can pound sand be carful More

Today was my 3rd visit and 3rd bad experience. Appointments do not mean a thing and taking hours to do the work is followed by excuses that do not help the customers who expect to go in and be ou Appointments do not mean a thing and taking hours to do the work is followed by excuses that do not help the customers who expect to go in and be out in 30 minutes for an oil change. Today I pulled in for mu APPPOINTMENT and they said someone would be right with me, in the mean time 2 other cars came in and were moved right in for service - AGAIN I HAD AN APPOINTMENT. Someone in the pull in service area apologized and asked if there was something they could do and I said I would like to speak to a manager. 5 or 10 minutes later (I am still sitting in my car) the manager came out and said yeah. At his point I was very upset and he tried to blame it on COVID to which I replied - you have technology you do not use. If you were running behind perhaps a text like when excepting the appointment or remind me about the appointment. A tech came over to speak to me and this manager BRIGGS(last name) told him I was upset for waiting 15 minutes. I then told him it was not about 15 minutes it was 2 other people pulled in after me and they were taken in for service. He then started about his 43 years in service department. This gentlemen had the worst service oriented attitude I have encounter at Diamond yet, and the others where not gold star winners. I have been in IT support(customer service) for 38 years and if I had acted the way he did it would not have been 38 years. My lease is up this December and I have started to look for other dealers because it should not hurt to have someone work on your car And you would not have to wait 2 1/2 hours FOR AN OIL CHANGE AND TIRE ROTATION Last January experience. More

These guys are very reliable. You can count on them to These guys are very reliable. You can count on them to lowball you on your trade-in so that they can keep the difference. Rely on them to appl These guys are very reliable. You can count on them to lowball you on your trade-in so that they can keep the difference. Rely on them to apply 'market markup' (AKA price-gouging) to cars because, hey, they know you're gonna pay it. Count on them to conceal and obscure options in finance, even if you come in with a pre-qualification letter. Rely on them to not give you the time of day once they have your money. Buyer beware. More