Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Diamond Hills Auto Group - Service Center
Banning, CA
389 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
389 Reviews of Diamond Hills Auto Group - Service Center
Sort by
May 26, 2025
Horrible service by the tech. Tried to force a service that was done 30 days before. After refusing he tried to add it without authorization. I had to yell at him to remove the se Tried to force a service that was done 30 days before. After refusing he tried to add it without authorization. I had to yell at him to remove the service I did not want. I will never go there again and will continue to tell people how bad the service was. More
by DERYK459
Verified CustomerEmployees Worked With
Alan
May 25, 2025
Not very customer oriented. I made an appointment included shuttle service back home while I wait for service to be done but they said no service in Saturday. So I waited 2-hour I made an appointment included shuttle service back home while I wait for service to be done but they said no service in Saturday. So I waited 2-hours there at dealership. While waiting some of the sales team were loud, slapping the walls more than once and had conversations between themselves that should have been behind closed doors. Coffee area was dirty and trash can was overflowing. Restrooms were nice and clean. More
by maxspeed911
Employees Worked With
May 23, 2025
Simply amazing, as well as a commitment to excellence in all aspects of business strategies and techniques that are connected to the future all aspects of business strategies and techniques that are connected to the future More
by JENNINGSC971
May 22, 2025
I was in a panic because I never had a new car before, they handled it very calmly and put my mind at ease doing an inspection and all that stuff for me and making sure that I felt OK. I’m extremely grate they handled it very calmly and put my mind at ease doing an inspection and all that stuff for me and making sure that I felt OK. I’m extremely grateful for all the service and help that they provided More
by fiat2cryptoinvestments
Employees Worked With
Alan
April 25, 2025
This time around was MUCH better than the last, although they still kept my car for 4 days without any loaners available. Part not in stock and the extended warranty people slowing down the approval process they still kept my car for 4 days without any loaners available. Part not in stock and the extended warranty people slowing down the approval process, were the reasons given this time around. (I paid plenty for my extended warranty, so how annoying for them to drag out the approval.) On the bright side, Emilio was friendly, straightforward, and apologetic when he knew he was giving me info I wouldn’t love. Night and day from the service department staff handling my car the previous time I brought it in. The ability to call in and speak to a human immediately, including operator/reception and the service department, was also a big improvement. I hope this is a continuing trend for Diamond, but I won’t commit to recommending them wholeheartedly until I’m sure. More
by AINYARD
Employees Worked With
NA
