Diamond Hills Auto Group - Service Center

I took my vehicle in for a routine oil change and new windshield wipers and tire rotation. I dropped my vehicle off at 7:30 am, they provided a shuttle home. At 3:30 no one had called me to update me on windshield wipers and tire rotation. I dropped my vehicle off at 7:30 am, they provided a shuttle home. At 3:30 no one had called me to update me on my vehicle or to notify me if my car was ready. I called the dealership 5 times to check on my vehicle but I kept getting sent to my service reps (Ryan) voicemail. I left a message and 10 minutes later the Ryan called me back and said my vehicle was ready. I asked him why he had not called me sooner. Ryan flat out lied and said that he did call me earlier in the morning because my car was done a long time ago. I told him I have no phone calls from the dealership at all. I was picked up and when I spoke to Ryan at the service desk, I showed him my phone and asked which one of the 5 calls that were made (incoming and outgoing) belonged to him. He stated uuuuh well the one at 3:30, I responded yes that was him returning my call after trying to contact him 5 times. He said he would check his phone on "his end" to tell me exactly when he called. After 3 minutes or so waiting for him to find the proof that he called me. I said you didn't call me and he said "no I didn't I must've forgot". I received an invoice with no tire rotation and no windshield wipers, only an oil change. I had a coupon which was returned to me and I was instructed to schedule a return visit to have those services done. Needless to say I will not be returning. More

Always great and friendly service. Never had an problems getting in right away and a loaner when needed. Never had an problems getting in right away and a loaner when needed. More

Robert was so nice and Mario really worked hard for me to get the car I wanted great service. get the car I wanted great service. More

I was greeted upon arrival and my truck was taken in immediately for an oil change and was done within 45 minutes. Every employee I encountered were friendly and helpful. immediately for an oil change and was done within 45 minutes. Every employee I encountered were friendly and helpful. More

Excellent service great coupon too, what else is there to say you are the best. say you are the best. More

My appointment was for 8 o'clock. They took me in a little after seven thirty and I was finished a few minutes after eight period. ow that's nice service! They took me in a little after seven thirty and I was finished a few minutes after eight period. ow that's nice service! More

Would recommend this service dept to others in this area. Polite, respectful of customers. Service done @ time predicted Polite, respectful of customers. Service done @ time predicted More

Great communication and service. Highly recommend this service center. Service advisor went above and beyond Highly recommend this service center. Service advisor went above and beyond More

Always greeted promptly and taken care of cordially. My only regret is that for an oil change it takes two hours even with a 730 appointment! But it’s a clean facility. My only regret is that for an oil change it takes two hours even with a 730 appointment! But it’s a clean facility. More

Service and vehicle selection were great. Awesome place to buy a vehicle. Got a great deal Awesome place to buy a vehicle. Got a great deal More