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Diamond Hills Auto Group - Service Center

Banning, CA

4.1
383 Reviews

383 Reviews of Diamond Hills Auto Group - Service Center

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January 09, 2024

This is my second attempt bringing my new car in for squeaking brakes and the dealership refuses to do anything material about it. More

by Not good service
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Mendes
Jan 11, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for sharing the details of your experience with us. At Diamond Chevrolet Buick GMC we pride ourselves on providing top-notch service, and you are no exception. Please contact me directly at your earliest convenience so we can work on a solution together. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

January 06, 2024

It was a good experience. The service advisors were great especially Ryan. Wish the warranty was longer though. More

by WATKINS048
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Mendes
Jan 09, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for your feedback and your business. We take customer satisfaction very seriously, and your feedback will be reviewed with our team. Please reach out to me if you would like to discuss your experience in greater detail. Thank you. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

January 05, 2024

3 hours for Oil and Filter. Did not get requested tire rotation in that time frame. I had appointment for 7:00AM. More

by MBLEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Mendes
Jan 08, 2024 -

Diamond Chevrolet GMC of Banning responded

I appreciate this feedback about your experience with us. Your time is valuable to me and I strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

January 04, 2024

This is the second time I used the service department. The first time my car broke down and Ricky (service writer) got my car in fast and the service technician made the repairs and got me back on the ro More

by rickvargas58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky, Service Writer
Jan 05, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for leaving us this great review, Rick! I am glad we could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

January 03, 2024

best service out here. Very prompt and caring. asked me if needed a ride home while waiting and offered to get me lunch More

by zbird23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SHELBY
Jan 04, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for writing this amazing review for our team! At Diamond Chevrolet Buick GMC, we always appreciate customer feedback, and we are pleased to hear that our team provided a comfortable and welcoming visit. We hope to earn the opportunity to work with you again in the future. Please let us know if you have any questions. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

December 31, 2023

Diamond has always treated me like a VIP, they are courteous and attentive, shelby explained the service cost. More

by FMORALESJRINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
shelby mcgargill
Jan 03, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

December 30, 2023

I made an appointment for an oil change. I brought the car in, I was asked by the advisor if I was going to wait. I said no I’m going to be picked up I made my way to the lobby of dealer shi More

by HEXTENT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Mendes
Jan 02, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for reviewing your service experience! I aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

December 30, 2023

Ricky was awsome! !!! He had great customer service and knew pretty quickly what the issue was. More

by scottkimball1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky
Jan 02, 2024 -

Diamond Chevrolet GMC of Banning responded

Hi Scott, and thank you for this great review! I'm very happy that Ricky was here to help you and treated you with the customer service I know you deserve. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

December 29, 2023

Service was great and expedient. My wait time was as promised. Communication from the service dept could have been much better, in Ricky's absence. More

by WILDTROUT4JV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Mendes
Jan 02, 2024 -

Diamond Chevrolet GMC of Banning responded

Thank you for the great feedback. I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

December 28, 2023

Diamond Hill Chevrolet has the best service department in Southern California. In the best mechanics in the world. More

by LARRYKAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Ramirez is the best service writer you haperiod
Dec 29, 2023 -

Diamond Chevrolet GMC of Banning responded

Hello Larry, and thank you for your feedback. I'm very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Sincerely, Aman Tahir, atahir@daliaauto.com, (951) 849-7861

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