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Diamond Hills Auto Group - Service Center
Banning, CA
383 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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383 Reviews of Diamond Hills Auto Group - Service Center
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August 24, 2024
The part department Josh was amazing. He kept us informed on every step of the way to get our car back in a timely manner. Thank you He kept us informed on every step of the way to get our car back in a timely manner. Thank you More
by MARSCHERRIES
Verified CustomerEmployees Worked With
Josh (Parts Department)
August 22, 2024
Money hungry, lack of accountability for mistakes they made. Never buying a car here again. made. Never buying a car here again. More
by Oop.
Employees Worked With
August 21, 2024
Poor service and poor quality from all staff never thought I would be one to complain but here we are check my truck in numerous times to have it fixed countless times they told me it was repaired. It thought I would be one to complain but here we are check my truck in numerous times to have it fixed countless times they told me it was repaired. It’s still under warranty. They fired the whole dealership and now the new staff tells me they don’t want to touch the truck even though it’s under warranty and tried to pass it off Sand damage when it is a motor and tranny problem, even though I have proof of all work done at Their dealership More
by JAYSENBERRIER
August 18, 2024
All new staff? Service tech was very polite and helpful. Would have been a minimum five day delay if someone hadn’t cancelled. $60 parts, $730 labor seems very e Service tech was very polite and helpful. Would have been a minimum five day delay if someone hadn’t cancelled. $60 parts, $730 labor seems very excessive. Did receive 10% military discount. More
by DOLPHMASON299
Employees Worked With
Wasn’t sales
August 18, 2024
They changed their management and drastically increased prices. When I asked for my vehicle back because I didn’t want to pay such a high price they were very passive and unpleasant. The previous service a prices. When I asked for my vehicle back because I didn’t want to pay such a high price they were very passive and unpleasant. The previous service advisors were friendly. More
by epeach1
Employees Worked With
None
August 15, 2024
I took my truck in for a preventive maintenance and it came out doing everything i wanted to prevent by doing a tranny flush. Some days its almost un-drive-able. When you slow down and going from 2nd to 1 came out doing everything i wanted to prevent by doing a tranny flush. Some days its almost un-drive-able. When you slow down and going from 2nd to 1st it jerks really bad. I swear my driveshaft is going to break off. Ive even had drivers next to me ask if everything was OK. I only experienced a couple of shuttering issues every now and then. And i had one weird hard stop about 2 weeks before i took my truck in. Now i'm afraid to get stuck in traffic because no matter how i drive it. When it goes from 2nd to 1st, it jumps forward and feels like someone just ran into the back of the truck. it didn't do any of this before i took the truck in. And when I called and asked if this was normal to happen right after this service. i was told to bring it in and they can diagnose the issue, for a charge of course. perfectly good truck is basically destroyed now, afraid to drive it. More
by desertcooling
Employees Worked With
Service
August 14, 2024
I am a very mad about how they speak with the customers. they never answer the questions .the say "we do not know " that my 3 time with the same car they never answer the questions .the say "we do not know " that my 3 time with the same car More
by JOMACAMA
Employees Worked With
August 12, 2024
Very professional yet personable. Timely work done in a timely manner. I would strongly recommend this dealership to family and friends. Timely work done in a timely manner. I would strongly recommend this dealership to family and friends. More
by JOHNBELTONLAWYER
