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Diamond Ford

Lancaster, CA

3.7
641 Reviews
Call Dealership (661) 206-2612

1155 Auto Mall Dr

Lancaster, CA

93534

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641 Reviews of Diamond Ford

September 09, 2023

Jess in the service department is awesome, she went over what was gonna be done and also checked on a recall I had on my 2017 Edge, she contacted me during the repair and made recommendations on parts neede More

by RTRANGE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess
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Sep 12, 2023 -

Diamond Ford responded

We are truly grateful for this awesome review! I am thrilled that Jess was able to take care of you. She is a great asset to our team and we appreciate her for providing you with the service that you deserve. Thank you again and we look forward to the opportunity to work with you again in the future. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 09, 2023

Service was quick and they throughly checked my vehicle for any potential problems. Barett is a great service advocate. More

by anickaphillips
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barett
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Sep 12, 2023 -

Diamond Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Barett does for Diamond Ford and our customers. Hope to see you again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 09, 2023

Great customer service and communication along with good turn around time to return my vehicle. More

by tilforddickson
Recommend Dealer
Yes
Employees Worked With
Brian Miller
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Sep 12, 2023 -

Diamond Ford responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 09, 2023

Very professional and courteous and I didn't have to wait long to have my vehicle returned to me. More

by KELLYEGIRL79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ramon Audea
Report | Print
Sep 12, 2023 -

Diamond Ford responded

Thanks for the kudos. It is gratifying to hear that you were received quickly for the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 09, 2023

The Sales Dept was very easy to work with. No high pressure sales pitch. Would buy from them again. Nice to do business with More

by db24130
Recommend Dealer
Yes
Employees Worked With
Brian Miller
Report | Print
Sep 12, 2023 -

Diamond Ford responded

It is very kind of you to write us such a nice review. We're proud to offer our customers a pressure-free experience, and I'm glad to hear that was the case for you on your recent visit to Diamond Ford. Thank you so much for your business and please let us know if there's anything else we can do for you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 07, 2023

In and out with no issues. Truck was completed ahead of the promised time. service advisor kept me informed about truck brake service progress. More

by CLEVIND18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
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Sep 12, 2023 -

Diamond Ford responded

Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and I am proud that this was received during your time spent with us. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 05, 2023

I felt no pressure from the sales. Everything went smooth, and this is from someone that hates car shopping. Thank you for the great service More

by dawnna16
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric Reynolds, Rene Flores, Travis Owens
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Sep 07, 2023 -

Diamond Ford responded

I'm pleased to hear that our team took care of you and that everything went very smoothly. I hope to see you again in the future. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 04, 2023

I waited three weeks for they to do nothing on my recall it was terrible More

by Minifieldd0101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parts
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Sep 07, 2023 -

Diamond Ford responded

Hello, according to our records, the recall issue on your vehicle was completed. If you would like to continue our conversation regarding the other concerns you expressed about your vehicle, we would be happy to have you back and complete those additional repairs for you. In the meantime, take care. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 03, 2023

Every thing was done professionally and perfectly All work was completed right and on time Also was delivered to home by a very nice young man More

by CAMSMA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Repair department
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Sep 07, 2023 -

Diamond Ford responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 03, 2023

The service department is great, the sales department is horrible. Bought a used truck and sold it to me with 13 year old tires. Great truck but come on people. More

by MARCTOWERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sales was some new guy, had no clue, the manager did some shady crap with my down payment, and finance packed the deal so much she probably made her monthly commission just off my deal.
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Sep 11, 2023 -

Diamond Ford responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that we can learn more about your visit. I hope to talk with you soon. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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