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Diamond Ford

Lancaster, CA

3.7
641 Reviews

1155 Auto Mall Dr

Lancaster, CA

93534

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641 Reviews of Diamond Ford

August 26, 2023

Second time I buy a truck really happy with the service and the friendly people that work there More

by Dannyacetree
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Brian Miller, Rene Flores
Aug 30, 2023 -

Diamond Ford responded

Thank you for leaving us this great review. I am very happy to hear that we could provide you with a second truck buying experience that was just as good or better as the first! Please come back and see us again in the future with anything else you might need. Take care! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 25, 2023

Work done for me while I was at work. Got the tires I wanted at a better price than quoted. More

by A.DAVIS5876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benton Kailey
Aug 30, 2023 -

Diamond Ford responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 25, 2023

appreciate the service advisors. Brought my truck in for a sunroof issue and they ordered the part and i need to come back to get it installed. Hope to make the return trip to be f More

by RIDEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dan
Aug 30, 2023 -

Diamond Ford responded

I appreciate your kind words about our service team. Thank you for choosing Diamond Ford for your vehicle needs. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 24, 2023

My service advisor Barret Howell is fantastic. My problem is getting return phone calls from anybody at the dealership when I leave a message or an email as nobody ever returns. Those calls howeve More

by WAYNEHOEFT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howle, great service advisor
Aug 30, 2023 -

Diamond Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 24, 2023

The service department was Great! The repair was outstanding! Keep up the good work! You Guys are the best! More

by ZELLIETONY99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Douglas
Aug 29, 2023 -

Diamond Ford responded

Thank you for your outstanding rating about our service department. I appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 23, 2023

MY took my truck in for a recall repair . The work was completed in just a few hours I was contacted via phone. When I arrived to pick up my vehicle the paper work was ready/completed. The More

by ELPMANES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni service dept
Aug 28, 2023 -

Diamond Ford responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 23, 2023

This is Mike Bunyan and I dread bringing my vehicle in for service or recalls. Nothing ever seems to go smoothly. Some issues not Ricks fault some are More

by cbunyan59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Bartlett
Aug 28, 2023 -

Diamond Ford responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and I want to learn more about what took place. Please contact me at your convenience. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 23, 2023

Quick drop off. Jessica was a big help and really nice. Quick pick up. Good overall. More

by Tristahobson9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Aug 28, 2023 -

Diamond Ford responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 23, 2023

Dan DiGiovanni did a great job. Above and beyond what I expected. I'm a retired wholesale supply branch manager who was in charge of all service personnel. He's very adept at what h More

by ray c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni
Aug 28, 2023 -

Diamond Ford responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 19, 2023

Jessica is always amazing. The work was completed fast and efficiently. Im a regular with Jessica and Ford. Always come away feeling better after bringing my truck in for serv More

by WFBINDERJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica in Service
Aug 23, 2023 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

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