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Diamond Ford

Lancaster, CA

3.7
641 Reviews

1155 Auto Mall Dr

Lancaster, CA

93534

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641 Reviews of Diamond Ford

August 10, 2023

I know I can trust my vehicle when Diamond Ford is taking care of it. More

by PAWS413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Aug 15, 2023 -

Diamond Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 10, 2023

Wasted my time saying they were ready with parts for repairs when they weren’t. Had to return twice before it was fixed, they only fixed it in part and left me driving my car for an month on a partial f More

by Ugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parts
Aug 15, 2023 -

Diamond Ford responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Diamond Ford does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 10, 2023

Purchasing my new Explorer from Diamond Ford has been a pleasure from our Sales personnel and now to our Service personnel Keeping us on top of what they were doing and when we can expect the car to be re More

by cheryl38
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Shaw, Ramon Audea, Thomas J Pabon
Aug 15, 2023 -

Diamond Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to both the sales and service teams. Take care and have a great day. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 10, 2023

If you are going to charge me for something, do the work, no matter how small or simple the job. More

by KSCHELSKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writers Daniel and Barret were helpful and professional
Aug 16, 2023 -

Diamond Ford responded

I appreciate the time you took out of your day to provide this feedback. At Diamond Ford, our goal is to provide nothing short of a 5-star experience for all our customers and we apologize for falling short in this instance. Please get in touch with me at your earliest convenience so I can learn more about your visit and hopefully make things right. Thank you! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 09, 2023

My new truck was clean and ready to go when I was; a nice change from some other dealers More

by WTARLETON92
Recommend Dealer
Yes
Employees Worked With
Brian Miller, Ashley Shaw
Aug 14, 2023 -

Diamond Ford responded

Your review brightened my day! Thank you for sharing your positive experience, and I'd love to have you back at our dealership. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 09, 2023

Fast and efficient great people Dan is the best. Very convenient and great value , awesome More

by JAJR57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Aug 14, 2023 -

Diamond Ford responded

I'm grateful for your kind words! Thank you for choosing us, and I can't wait to see you again in the future. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 09, 2023

Wonderful work. They was excellent at the time it will take for my car to be ready for pick up. More

by earals
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Aug 14, 2023 -

Diamond Ford responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 08, 2023

I felt the person I was dealing with for my truck issues went out of his way to "make it work". I would deal with Daniel again ! More

by MICHAEL.MCFARLAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Aug 11, 2023 -

Diamond Ford responded

Thank you for taking the time to write about your experience with us, Michael. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I’m so happy to hear we were able to help get your truck all fixed up for you. We would love to work with you again. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 07, 2023

They just opened one in Palmdale but I go to Lancaster because I feel like I know and trust them they are so helpful and take care of what ever I need. More

by JAYJAY6791
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dente
Aug 09, 2023 -

Diamond Ford responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 05, 2023

Went to the dealer to have my wife’s dashboard reviewed and have our windshield wipers replaced. They are still researching what to do for the dashboard they replace the windshield wipers however, the back More

by WAYNEHOEFT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unable to remember the name of the nice young lady at the counter, and her cohort who helped with the dashboard very cooperative.
Aug 09, 2023 -

Diamond Ford responded

Thank you for the positive feedback. We're very happy to hear that you enjoyed your visit here with us at Diamond Ford. We are driven to offer great customer care and we strive to provide the best service experience. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

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