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Diamond Ford

Lancaster, CA

3.7
641 Reviews
Call Dealership (661) 206-2612

1155 Auto Mall Dr

Lancaster, CA

93534

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641 Reviews of Diamond Ford

December 07, 2023

Great service all around but I have not received my second key I was promised. The second key controls a lot of things on the vehicle. I wish they would provide me with the key like I was promised More

by Cwmay1212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Miller, Eric Douglas
Report | Print
Dec 11, 2023 -

Diamond Ford responded

Hello, I am concerned about this issue with the key and committed to promptly resolving it. Please contact me directly as soon as you can and we can work on a resolution together. I look forward to talking with you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 07, 2023

Carlos in the quick change lanes has excellent customer service. He was helpful and explained everything everything that needs to be done in detail More

by NACICHERI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Report | Print
Dec 08, 2023 -

Diamond Ford responded

Thank you for your kind words. We are very happy to hear that Carlos was so attentive during your visit to our dealership and that he gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 07, 2023

Barrett always performs above and beyond to support me with all my service needs everytime More

by Chris Paschall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Miller
Report | Print
Dec 08, 2023 -

Diamond Ford responded

Congratulations on your new vehicle, Chris. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Barrett was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 06, 2023

Carlos in the quick change lanes was great. Ordered a new tire for us and replaced it very quickly. ` More

by ctoth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos in Quick Change Lanes
Report | Print
Dec 07, 2023 -

Diamond Ford responded

Thank you so much for your review! I really appreciate your business and are so happy that Carlos could provide great service to you and your vehicle. I look forward to seeing you again! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 06, 2023

Jessica is the absolute best. My truck was serviced and I received a detailed report. More

by SFCPBAILEY12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Dec 07, 2023 -

Diamond Ford responded

Thank you for the excellent review! It is great to know that Jessica was able to provide you with a pressure-free and knowledgeable service experience. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 05, 2023

My last experience was more efficient than prior visits. This time the appointment time scheduled and waiting counted More

by MARYANNWALDMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Name not listed, nice young man at service desk quick lane
Report | Print
Dec 06, 2023 -

Diamond Ford responded

Thank you for your wonderful feedback, Maryann. We always strive to meet the needs of our customers no matter the situation and are always working to improve our services. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 05, 2023

THANKS! !! Big Mike. Great salesman representative. The best. definitely I will recommend it thank you. More

by Everb0101
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Big Mike
Report | Print
December 05, 2023

Everything was great. The front desk workers were quick, helpful and explained everything to be done in detail. More

by SVALBEDESIGNS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Kroger, Ramon Audea
Report | Print
Dec 06, 2023 -

Diamond Ford responded

Thank you for leaving us this great review! I am very happy to hear that we could be so helpful during your recent visit to our service department. We look forward to seeing you back again in the future. Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 05, 2023

Thank you guys for everything I'm proud of you guys for the good job. More

by edesiri_edema
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Brian Miller
Report | Print
Dec 06, 2023 -

Diamond Ford responded

Wow, your kind words took my breath away, Edema! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

December 04, 2023

Carlos is a breath of fresh air. He is knowledgeable and friendly. The information he gives doesn't change when it comes time to pay which is nice!! He really took the time to explai More

by Jennifer V
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos and Alma
Report | Print
Dec 06, 2023 -

Diamond Ford responded

Jennifer, thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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