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Diamond Ford - Service Center

Lancaster, CA

4.4
445 Reviews

445 Reviews of Diamond Ford - Service Center

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September 01, 2023

good costermer servce, receved my truck a day ahead plus the price was lower then stated More

by JETATUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dan diGIOVANNI
Report | Print
Sep 06, 2023 -

Diamond Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 01, 2023

Excellent work and advise. Sometimes hard to get a hold of but he is a busy guy- they appear understaffed sometimes. More

by TCSHREK42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett Howle
Report | Print
Sep 07, 2023 -

Diamond Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 01, 2023

Jessica is awesome! She ensured my vehicle was taken care of and kept us up to date on everything. More

by LANCE_TRISHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Desjardins
Report | Print
Sep 06, 2023 -

Diamond Ford responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Jessica does for Diamond Ford and our customers. Hope to see you again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 01, 2023

Always a pleasure even through stressful circumstances. I would highly recommend my friends at Diamond Ford. My Explorers forever mechanical doctors. More

by MONICACARDIEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante, Jessica
Report | Print
Sep 06, 2023 -

Diamond Ford responded

We truly appreciate you taking the time to write about your experience at our service department, Monica. We want to provide all of our customers with quick and efficient vehicle maintenance, and I'm thrilled to hear that you feel you had such a wonderful experience with our entire team. I'm happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

August 31, 2023

Was in and out of Quick Lane for oil change and service in less than one hour. More

by WALTER.BROTHERS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick Lane
Report | Print
Sep 06, 2023 -

Diamond Ford responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Diamond Ford. If there is anything more that I can do, please come back and see us again. Take care! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

August 31, 2023

Great service, very accommodating and very friendly. The work was completed in a timely matter. More

by LANDO032000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Sep 06, 2023 -

Diamond Ford responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

August 31, 2023

Dan in Service Department was awesome. Helped me out even though he was not the original service person I spoke with. Had to tow my car in and he was exceptionally helpful in getting it More

by BNSTOOL76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Sep 06, 2023 -

Diamond Ford responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Dan does for Diamond Ford and our customers. Hope to see you again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

August 31, 2023

Everything went well Barret gets me in and out Calls me with updates through out the day Always feel taken care of More

by JEFFREYROSSXIII
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret
Report | Print
Sep 05, 2023 -

Diamond Ford responded

Thanks for your awesome review, Jeffrey! I'm very happy to hear that Barrett has been of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

August 31, 2023

Big shout out to Jessica in service department, very easy to work with and communicates every step of the way. thank you Jessica, pleasure working with you More

by Daddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica desjardin
Report | Print
Sep 06, 2023 -

Diamond Ford responded

Thank you for your business and this review. I am happy to hear Jessica was able to serve you and demonstrate how we do business here. If there is anything I can assist you with in the future, please let me know. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

August 30, 2023

Great customer service by our service provider Jessica with the routine maintenance on our truck! More

by tiffanywelch1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Des Jardins
Report | Print
Sep 05, 2023 -

Diamond Ford responded

Tiffany, thank you for the awesome feedback! Jessica is an excellent service adviser and we appreciate all she does for us! I'm very happy to hear that she was there to provide you with great service. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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