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Diamond Ford - Service Center

Lancaster, CA

4.4
445 Reviews

445 Reviews of Diamond Ford - Service Center

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August 30, 2023

I am not always happy when I have to wait a long time for routine service, but because I like to know that my car is being serviced by trained service mechanics it is worth the wait to insure that it is prop More

by TSTORY0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Didn't work with any of those listed, I was there for service.
Sep 01, 2023 -

Diamond Ford responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Diamond Ford special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we’re glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

August 27, 2023

My service writer Barret makes me feel confident I am getting what I need and nothing more. I stay with Diamond Ford because I can trust them! I have had repair and regular vehicle service done with the More

by JennaJay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howel
Aug 30, 2023 -

Diamond Ford responded

I appreciate your input, Jenna. I'm glad to hear that you are consistently impressed with the service we offer here at Diamond Ford. If there is anything more I can do for you please come back and see us any time! Take care! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 26, 2023

My advisor is very knowledgeable regarding what I need to get done. The team there always gives great service More

by JOHN Paiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret
Aug 30, 2023 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 26, 2023

Very glad to take my Explorer to Diamond Ford for them to take care of any mechanical issues. More

by JODAMAN63
Recommend Dealer
Yes
Employees Worked With
Barret Howle
Aug 30, 2023 -

Diamond Ford responded

I am so glad we could take care of all of your needs at Diamond Ford. Thank you for giving this feedback; I will be sure to share it with the team! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 25, 2023

Work done for me while I was at work. Got the tires I wanted at a better price than quoted. More

by A.DAVIS5876
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benton Kailey
Aug 30, 2023 -

Diamond Ford responded

I appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if I can help with anything at all. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 25, 2023

appreciate the service advisors. Brought my truck in for a sunroof issue and they ordered the part and i need to come back to get it installed. Hope to make the return trip to be f More

by RIDEAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
dan
Aug 30, 2023 -

Diamond Ford responded

I appreciate your kind words about our service team. Thank you for choosing Diamond Ford for your vehicle needs. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 24, 2023

My service advisor Barret Howell is fantastic. My problem is getting return phone calls from anybody at the dealership when I leave a message or an email as nobody ever returns. Those calls howeve More

by WAYNEHOEFT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howle, great service advisor
Aug 30, 2023 -

Diamond Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and I value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 24, 2023

The service department was Great! The repair was outstanding! Keep up the good work! You Guys are the best! More

by ZELLIETONY99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Douglas
Aug 29, 2023 -

Diamond Ford responded

Thank you for your outstanding rating about our service department. I appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 23, 2023

Dan DiGiovanni did a great job. Above and beyond what I expected. I'm a retired wholesale supply branch manager who was in charge of all service personnel. He's very adept at what h More

by ray c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni
Aug 28, 2023 -

Diamond Ford responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 23, 2023

MY took my truck in for a recall repair . The work was completed in just a few hours I was contacted via phone. When I arrived to pick up my vehicle the paper work was ready/completed. The More

by ELPMANES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni service dept
Aug 28, 2023 -

Diamond Ford responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

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