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Diamond Ford - Service Center

Lancaster, CA

4.4
445 Reviews

445 Reviews of Diamond Ford - Service Center

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August 23, 2023

Quick drop off. Jessica was a big help and really nice. Quick pick up. Good overall. More

by Tristahobson9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Aug 28, 2023 -

Diamond Ford responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 23, 2023

This is Mike Bunyan and I dread bringing my vehicle in for service or recalls. Nothing ever seems to go smoothly. Some issues not Ricks fault some are More

by cbunyan59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rick Bartlett
Report | Print
Aug 28, 2023 -

Diamond Ford responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and I want to learn more about what took place. Please contact me at your convenience. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 19, 2023

Jessica is always amazing. The work was completed fast and efficiently. Im a regular with Jessica and Ford. Always come away feeling better after bringing my truck in for serv More

by WFBINDERJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica in Service
Report | Print
Aug 23, 2023 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 19, 2023

After having so many horrible experiences at ford service centers, this Quicklane was a breath of fresh air! Reasonably priced and didn't take long at all! Definitely worth the drive! More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick Lane
Report | Print
Aug 23, 2023 -

Diamond Ford responded

I'm grateful for your kind words, Angela! Thank you for choosing us, and I can't wait to see you again in the future. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 18, 2023

It’s a shame that a replacement backup camera will cost nearly a thousand dollars. More

by 1GEESMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick
Report | Print
Aug 23, 2023 -

Diamond Ford responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about this situation with the backup camera. Please contact me at your convenience. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 17, 2023

I was impressed by the outstanding service. Courteous, professional and business-like. Pleasant experience! Thank you! More

by nhatoum0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Villalobos
Report | Print
Aug 22, 2023 -

Diamond Ford responded

Wow, your kind words took my breath away! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 17, 2023

They preform service not requested or approved I’m very disappointed -that’s very shady. More

by WMARC1203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
It was the service department
Report | Print
Aug 22, 2023 -

Diamond Ford responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

Aug 24, 2023 -

WMARC1203 responded

Not only did they do service not requested -the Rea at on that I took my car in was to get the visor replaced because it was broken Berret said he would order it and I would be contacted once part came in to install weeks keep going by I called today got hung up on server so times & given the round around because they don’t see anything on my record — come to find out by the parts department that the part was not even order !! Thus is unacceptable- you guys charged me almost 300)$ when I took my car in for the apt for the visor & then it was not even orders I’m requesting to be contacted asap by manager Your dealership is a joke & I believe it now why you guys have such low reviews I have had 4 ford cars & never been treated this way … fix this issue asap I will also be reporting you guys to the Better Businesses Bureau

August 16, 2023

Nice job. Got all the required maintenance service done. And right on time. Had time to grab breakfast, and when I got back, car was ready! More

by BCDAWSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Douglas
Report | Print
Aug 21, 2023 -

Diamond Ford responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 16, 2023

The wait time was reasonable. The customer agent was friendly, informative, and made good suggestions. More

by Lennie Fournier
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante
Report | Print
Aug 21, 2023 -

Diamond Ford responded

Lennie, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let me know. Take care! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 13, 2023

Asked for diagnosis of a rattle, was told it was the passenger side mirror, which cannot be true. Result was I paid for a diagnosis that did nothing. More

by BLECKR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan
Report | Print
Aug 16, 2023 -

Diamond Ford responded

Thank you for sharing this review regarding your experience with our service team. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

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