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Diamond Ford - Service Center

Lancaster, CA

4.4
445 Reviews

445 Reviews of Diamond Ford - Service Center

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August 13, 2023

Great service. Always a pleasure to deal with and the weekend service is a life saver. More

by RyanRallyX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Aug 16, 2023 -

Diamond Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 12, 2023

I took my Truck in for an oil change and recall inspection The service was done and set up appointment for the recall service .They were very friendly and nice , keep up the great service . More

by ELPMANES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni service dept
Aug 16, 2023 -

Diamond Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay to the team. Take care and have a great day. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 12, 2023

Excellent customer service definitely be back have a great day thank you very much keep it up More

by JOSEPHHUERTA48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance
Aug 16, 2023 -

Diamond Ford responded

Thank you for the wonderful review, Joseph! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 12, 2023

Fantastic service! ! I went in without an appointment and they worked on my car right away!! More

by Papa.bear11722
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
Aug 16, 2023 -

Diamond Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 12, 2023

Thank you Dan Di Giovanni, for your outstanding service , you take such good care of our cars and work trucks. we know we can count on you . which in the past has not been the case so thanks to Mr Dan we are More

by pipa1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Di Giovanni
Aug 16, 2023 -

Diamond Ford responded

I do apologize for the initial difficulties you experienced. I am glad to hear that things have been smoothed over. It is imperative to us that we make each experience painless and efficient. Please let me know if there is anything else you'd like to discuss. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 12, 2023

Dan did a great job getting my truck ready for my road trip. Very friendly and extremely professional. More

by UMPIRETOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni
Aug 16, 2023 -

Diamond Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 12, 2023

My last service we did was the works. Great value for the money. I have never really had a problem with Diamond Ford service. I did have a complaint once and Brook helped me out and the More

by JESSEVALADEZ2591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ruben Gonzalez
Aug 16, 2023 -

Diamond Ford responded

Reviews like yours are truly a breath of fresh air, Jesse! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 11, 2023

Jessica Des Jardin was great and I had a great experience with the service department. I would recommend the service department. More

by SALINASLANDSCAPING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Des Jardins
Aug 16, 2023 -

Diamond Ford responded

It’s great to know that Jessica provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 11, 2023

Dante and the staff of Diamond Ford are awesome! They took great care of my 2017 Mustang. The only thing that I wasn't happy with was the repair of the Safety Recall item, which was pushed to next More

by SHELTIDOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante
Aug 16, 2023 -

Diamond Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

August 10, 2023

Wasted my time saying they were ready with parts for repairs when they weren’t. Had to return twice before it was fixed, they only fixed it in part and left me driving my car for an month on a partial f More

by Ugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parts
Aug 15, 2023 -

Diamond Ford responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Diamond Ford does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

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