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Diamond Ford - Service Center

Lancaster, CA

4.4
445 Reviews

445 Reviews of Diamond Ford - Service Center

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July 14, 2023

Barret Is great! ! Always keeps me well informed. Vehicles are always done on time!! Great service experience!! More

by nick.bader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret
Report | Print
Jul 19, 2023 -

Diamond Ford responded

It is wonderful to hear that Barret was able to provide you with a great experience! I really appreciate this feedback and I will share it with him. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 14, 2023

Barrett did an excellent job answering my questions and concerns. He accommodated my husband's needs when it came to a loaner and that was so appreciated. More

by lilliecruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett in service
Report | Print
Jul 19, 2023 -

Diamond Ford responded

Reviews like yours are truly a breath of fresh air! The member of the team you have mentioned is truly an invaluable asset and I appreciate everything that they do. I will be sure to pass on your very kind compliments and I encourage you to call or stop by if there is anything else that I can do for you. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 14, 2023

They did a very good job with my service . Will come back again for next oil change More

by antoniopelayo8487
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Report | Print
Jul 19, 2023 -

Diamond Ford responded

Thank you for leaving us this review. I am happy to hear that you were pleased with the service you received from Diamond Ford. If there is anything more that I can do, please come back and see us again. Take care! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 14, 2023

Barret set up the appointment time for me to come in to finish the issue I had and was told it would take anywhere from 2-2.5 hours but was completed in 1.5 hours which was perfect. Everything is working More

by JODAMAN63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howle
Report | Print
Jul 19, 2023 -

Diamond Ford responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 13, 2023

They did an amazing job! Thank you Dan! Service for a quick process and got my car right away. More

by MICHE_DELOSREYES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan and Dianna from service department , Ashley Shaw, Keith Kroger, Ramon Audea
Report | Print
Jul 18, 2023 -

Diamond Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 13, 2023

Dan in the service department has been great about keeping me posted on what was happening with my vehicle even though it was there 7 weeks. More

by SIERRASAINT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni
Report | Print
Jul 18, 2023 -

Diamond Ford responded

I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 12, 2023

attention is perfect the service I went to was fast, just their technicians are very dirty the interior ceiling all stained with grease More

by marionorona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Jul 14, 2023 -

Diamond Ford responded

Marion, I am not pleased to hear of the incident you've described in this review. I want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 12, 2023

Dan is great! I always have a great experience. Very friendly people. Definitely will come back More

by mastone1218
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan G.
Report | Print
Jul 17, 2023 -

Diamond Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 11, 2023

Barret is an excellent service advisor. Time after time he goes above and beyond to ensure we are happy with the service of our vehicles. More

by BRAULSTON2064
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret
Report | Print
Jul 14, 2023 -

Diamond Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 11, 2023

Great experience! Ford calls me to remind me of upcoming services and will help with making appointments. They are polite, helpful and responsive. Overall, great expe More

by luiscastro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Brian Miller, Ashley Shaw, Keith Kroger, Ramon Audea, Frank Villalobos, Ricky Palacios
Report | Print
Jul 14, 2023 -

Diamond Ford responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

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