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Diamond Ford - Service Center

Lancaster, CA

4.4
445 Reviews

445 Reviews of Diamond Ford - Service Center

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July 06, 2023

Overall excellent customer service I believe his name was Barrett who helped me and he made the whole experience and absolute pleasure I was in and out in no time definitely would recommend for any service n More

by Ryanizquierdo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret
Jul 11, 2023 -

Diamond Ford responded

Thank you for your wonderful review! I greatly appreciate your feedback and hope to welcome you back to our dealership soon. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 06, 2023

I've been going to this dealership for more then 12-13 years. And have found the serice to be exceptional . More

by BARBARA.DETTLOFF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Cuevas
Jul 11, 2023 -

Diamond Ford responded

Thank you so much Barbara for taking the time to share your feedback with us! I will share your comments with our team and I look forward to working with you again down the road. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 05, 2023

Had to wait a bit longer than I expected I found a rag in my engine compartment All in all it was a average experience More

by OMANOHLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante Aragon
Jul 11, 2023 -

Diamond Ford responded

Thank you for the feedback. I appreciate hearing all comments so I can provide the best service to our customers. Please reach out to me if you have any questions or concerns. Sincerely, Dustin Lawler - GM dlawler@daliaauto.com (661) 949-3586

July 02, 2023

Barret and the techs did a great job in making sure my car was serviced correctly and is still in excellent condition. While it took a little longer than I expected, it was okay as I was kept up to date More

by JODAMAN63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howle
Jul 06, 2023 -

Diamond Ford responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

July 01, 2023

Very prompt in servicing my vehicle and getting it back the same day. Customer service was very good. More

by Mountainsnow
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
We worked with Barett in the service department
Jul 06, 2023 -

Diamond Ford responded

I appreciate your amazing review and I am glad to hear that you enjoyed the service you received from us. I will certainly share your feedback with our entire team, and encourage you to contact me or stop by for a visit again if you need any further assistance. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

July 01, 2023

They take care of your cars servicing in a professional and courteous manner every time I've brought it down. More

by BOBANDSUE470
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rick Barlett
Jul 06, 2023 -

Diamond Ford responded

I appreciate your input. I'm glad to hear that you are consistently impressed with the service we offer here at Diamond Ford. If there is anything more I can do for you please come back and see us any time! Take care! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

July 01, 2023

Truck was fixed on time even with the part delays. Barret kept me informed of the progress More

by Ron’s superduty
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howell
Jul 06, 2023 -

Diamond Ford responded

Thank you for leaving us this great review! I am glad we could get your truck all fixed up and back on the road in no time. If there is anything else I can do for you please feel free to pay us another visit. Take care! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

July 01, 2023

Amazing service as always! Jessica D is amazing and always takes care of our vehicles needs! More

by BARB.HILL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica D
Jul 06, 2023 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

July 01, 2023

The customer service was just kind of ok. The work done on my car seems to be great from the naked eye. Thank you. More

by TYREE_KIMBERLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Durante was kind of nice, the blonde receptionist was not so friendly?
Jul 06, 2023 -

Diamond Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

July 01, 2023

Was a great experience and I was happy with the way you completed the job . More

by RANDYNESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Jul 06, 2023 -

Diamond Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! I really appreciate this feedback and I will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact me. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

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