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Diamond Ford - Service Center

Lancaster, CA

4.4
445 Reviews

445 Reviews of Diamond Ford - Service Center

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July 01, 2023

there is no communication with the clients you have to be calling when they tell you to call or send you an email this does not happen More

by marionorona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Brian Miller, Ashley Shaw, Keith Kroger, Ramon Audea, Frank Villalobos, Ricky Palacios
Jul 06, 2023 -

Diamond Ford responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

Jul 06, 2023 -

marionorona responded

When they tell you that the supervisor will contact you and that never happens until you call and the same thing happens, you show up twice to the counters and they tell you that they will be in contact with you and it never happens, it is your obligation and if by they can't fix my truck there are more dealers

June 30, 2023

barret howle was very helpful what a great guy i hope hes always gonna be my s/a More

by AHGTHBBQ
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
barret howle
Jul 06, 2023 -

Diamond Ford responded

It’s great to know that Barret provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 29, 2023

Everything went well for me Barret was very accommodating He took my truck right in Had it back to drive home I will take my truck back when need Thank you Diamond Ford More

by JEFFREYROSSXIII
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Barret in service was very professional
Jul 05, 2023 -

Diamond Ford responded

Thank you for the great feedback! I am so happy to hear that you have enjoyed your visit here at our dealership! Barret is a great asset and I'm thankful to have him on our team. I appreciate your business! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 27, 2023

Jessica helped me get my truck in and get a leaky axle looked at and fixed under warranty without any hassle. While I was there two outstanding recalls were also taken care of along with an Emissions fix More

by Moore
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jessica in Service
Jun 30, 2023 -

Diamond Ford responded

Moore, I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 27, 2023

Service was good, car was fixed right the first time. Only thing I can add is that a loaner would have been great since the car was at the shop for over a month. More

by ernestoponce365
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jessica
Jul 03, 2023 -

Diamond Ford responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your visit. I hope to talk with you soon. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 27, 2023

Service was excellent as usual. Dan DiGiovanni has been my service advisor for years. I lost my husband a couple years ago and trust Dan to take care and give me good advice on my More

by ROCNCHER3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni
Jun 30, 2023 -

Diamond Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 27, 2023

Full synthetic oil change service, June 26, 2023. I checked the oil level this morning, Jun 27, 2023, to find it was way above the maximum. I will call the service advisor, Barret Howe to let him kno More

by Germanentila
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Barret Howle
Jul 03, 2023 -

Diamond Ford responded

Thank you for the feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 25, 2023

Thanks for the swift and speedy service, we’ll see you soon thanks again to everyone More

by Charles.nesby
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Berrit
Jun 28, 2023 -

Diamond Ford responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and I'm ecstatic to hear that you enjoyed your experience. I appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 25, 2023

Very professional and recommend highly and respectfull personal . Had my 2018 fusion energy oil change tire rotation More

by PERRYPEFFER
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Service dept
Jun 28, 2023 -

Diamond Ford responded

Wow, your kind words took my breath away! I am so glad your recent visit was such a success, and I hope you won’t hesitate to reach out again in the future. Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

June 25, 2023

We have been bringing all our vehicles for over 10 years to this location. The thorough inspection saves us money so we can tackle items before it becomes more expensive. Like any business, we have had a More

by TECHSUPPORT0
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ricky at Quicklane
Jun 28, 2023 -

Diamond Ford responded

Thank you! I can't tell you how much I appreciate your customer loyalty! Sincerely, Sam Kassis - GM skassis@daliaauto.com (661) 949-3586

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