Diamond Ford - Service Center

We have been bringing all our vehicles for over 10 years to this location. The thorough inspection saves us money so we can tackle items before it becomes more expensive. Like any business, we have had a to this location. The thorough inspection saves us money so we can tackle items before it becomes more expensive. Like any business, we have had a few issues but staff was able to quickly get it taken care of. There is a-lot of choices for service but this one is easy. More

Excellent customer service from Dante, Quick Lane Service Advisor, he took care of three of my vehicles in a span of a coupe of days. I was a walk-in customer for all the service performed on my vehicles. Tw Advisor, he took care of three of my vehicles in a span of a coupe of days. I was a walk-in customer for all the service performed on my vehicles. Two of my cars were serviced on the same day, and the other a couple of days later. I got a complete detail of all the service recommendations for each vehicle, one as the vehicle was being worked on and others when I picked the vehicles. He went over the Vehicle Check Up form on each vehicle highlighting each inspection category and explaining each one. He gave me an accurate quote on repair service recommended for one of the vehicles. I now have a Diamond Ford Quick Lane Service in Palmdale, closer to my residence, which I will try the next time I need service. I'm sure they will be just as professional, as Dante. He told me he oversaw the service advisors training prior to their grand opening. More

The man at the service counter was super helpful. The wait was not long. And I app The wait was not long. And I app More

Work was done competently and delivered when promised at quoted price. Service advisor is excellent. quoted price. Service advisor is excellent. More

Excellent service good for recommendations professionalism and the staff who took care of me is knowledgable professionalism and the staff who took care of me is knowledgable More

Great service and experience. Jessica has been a great pleasure to work with in getting my car maintenance needs. Jessica has been a great pleasure to work with in getting my car maintenance needs. More

Communication with the service department at this dealership is very poor. Ive called and ive texted, i also sent emails to the general manager and i still havent gotten a response. I had to go in pe dealership is very poor. Ive called and ive texted, i also sent emails to the general manager and i still havent gotten a response. I had to go in person to get any answers about my vehicle and i also called ford corporate and the BAR to leave a complaint. Its been about a month and the GM did not get back to me at all and he hasnt been to work so i couldn't speak with him in person. His answering machine is full, so i couldnt even leave a message. Ive contacted brook the service manager and left a message to give me a call and never recieved one. I am very upset and disappointed about this dealership and its one of the worst experiences i have ever had. I suggest new management. More

Very friendly and keeps car running smoothly and keeps me updated on future needed scheduling updated on future needed scheduling More

Jessica D is my favorite service rep. Always a pleasure to deal with super friendly Always a pleasure to deal with super friendly More

The service department is a friendly and professional department. The waiting area is comfortable and spacious. Most of all the staff explains the service and any recommendations from the service staf department. The waiting area is comfortable and spacious. Most of all the staff explains the service and any recommendations from the service staff. More