Diamond Ford - Service Center

Jessica, service manager at Diamond Ford was great to work with. She also avoided damage to my motorhome when the technician, not paying attention, almost drove under a roof that was too shallow for the work with. She also avoided damage to my motorhome when the technician, not paying attention, almost drove under a roof that was too shallow for the vehicle height. She ran out of her office and physically stopped him by banging on the window. Thank you Jessica! More

Always ask for Barret he is very knowledgeable & goes above & beyond to help, Thanks Barret above & beyond to help, Thanks Barret More

Ive never been screwed this bad in my life. I brought my Ford 450 in to have the bolts in my exhaust manifold replaced. No other repairs were authorized. Mr. Di Giovani took it upon his self to I brought my Ford 450 in to have the bolts in my exhaust manifold replaced. No other repairs were authorized. Mr. Di Giovani took it upon his self to replace my turbos. I knew one was leaking and went along with it. 5 months go by and no turbos available. So I call him and tell him to do nothing more and button up my truck because I'm having heart issues and have to go back to Washington state to my doctor. So he doesn't listen and takes the head off and gives me some xxxxxxxx about he has to send it out.. What a useless bunch of people and useless business. I've never seen anything like this. I'll be writing to the state attorney general of California, the BBB and Ford Motor Company. there seems to be a lot of peoplewith the same opinions. Maybe we can get together and do something about this. Chuck McDonald More

Our Ford F550 has been to this dealer 3 Times for the same Computer issue- This time it has sat on the lot untouched for 16 days as of today- We have Stargard on the truck and it tells me if the truck ha same Computer issue- This time it has sat on the lot untouched for 16 days as of today- We have Stargard on the truck and it tells me if the truck has been moved or started. No response to calls or emails- Left a message for General manager - No call back- I am at my wits end. -5 stars is what i want to rate this dealership- HORRIBLE More

2017 Lincoln MKC w/22,000 miles in shop under warranty for 5 months, Dan states no tansmission available and dealer will not pursue a Re-Manufacture replacement which is available, VERY DIS-SATIFIED . for 5 months, Dan states no tansmission available and dealer will not pursue a Re-Manufacture replacement which is available, VERY DIS-SATIFIED . More

Would not recommend this dealer for any work. Have been trying since March to fix a problem and all I get is stories. Your service advisor Dan has no integrity at all. Phone service sucks .. very Have been trying since March to fix a problem and all I get is stories. Your service advisor Dan has no integrity at all. Phone service sucks .. very rare to get a call back after you leave a message More

Worst plaice ever. Don’t come here for service don’t get any thing from them. Don’t come here for service don’t get any thing from them. More

Terrible Had spring seat recall and Diamond Ford cleared it without doing the welding that was necessary for the safety of the vehicle. Had it done at Auto Nation Ford in Valencia. it without doing the welding that was necessary for the safety of the vehicle. Had it done at Auto Nation Ford in Valencia. More

I have brought my truck in now 3 times and yet has to be fixed, all I keep hearing is we have tried everything and there is nothing more we can do. For some reason there is no way for a tech to check and se fixed, all I keep hearing is we have tried everything and there is nothing more we can do. For some reason there is no way for a tech to check and see if he has fixed your vehicle correctly More

Disappointing. Vehicle in shop over two weeks and no call from Diamond Ford. They’ve forgotten all about me and I believe lost my vehicle. Vehicle in shop over two weeks and no call from Diamond Ford. They’ve forgotten all about me and I believe lost my vehicle. More