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Diamond Ford - Service Center
Lancaster, CA
445 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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445 Reviews of Diamond Ford - Service Center
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September 27, 2021
Have had vehicle for almost a week for service. Kept asking for money for "diagnosis." Have people as service writers who have absolutely no idea what they are talking about and lack any experience what asking for money for "diagnosis." Have people as service writers who have absolutely no idea what they are talking about and lack any experience whatsoever. Had to consistently call and for information myself, not info from dealer. Also refused to perform recall notice which is required by law until I paid $3200 for other repairs. Run far away from this dealership. They are dishonest, their repair work is shoddy and will try to bleed you for every dime possible. More
by Jlitchfield
Employees Worked With
Jessica Maurin, Jessica D.
March 01, 2021
The service department was clean, friendly, and efficient. While your pricing structure is "dealership" level, I expected that as wasn't surprised. I did appreciate how hard the service tech worked efficient. While your pricing structure is "dealership" level, I expected that as wasn't surprised. I did appreciate how hard the service tech worked to help make sure my Ford Pass points could be used to pay for part of the service experience. More
by joecountry63
Employees Worked With
Don't remember his name. The guy on the left.
February 19, 2021
I am so happy to have Keri Spencer as my service advisor. She is so helpful, friendly and quick. She has a good relationship with the crew that really makes a difference for her customers. Thanks Keri, you’r She is so helpful, friendly and quick. She has a good relationship with the crew that really makes a difference for her customers. Thanks Keri, you’re the best! More
by terigordon
Employees Worked With
Keri Spencer
February 11, 2021
Keri Spencer in service was very attentive and values me as a customer every time I come in, she exceeds the standard of excellence and represents your company proudly. She is one of the reasons I come t as a customer every time I come in, she exceeds the standard of excellence and represents your company proudly. She is one of the reasons I come to you for my service, in regards to if you could do anything better, recognize employees like Keri she's an asset to your company. More
by rdstarr7
Employees Worked With
Keri Spencer
February 11, 2021
Great job. Keri Spencer is the best. She really looks out for her customers. Fast service too. As soon as I pulled up the porter was ready to take my car. I appreciate good fast service. for her customers. Fast service too. As soon as I pulled up the porter was ready to take my car. I appreciate good fast service. More
by terigordon
Employees Worked With
Keri Spencer
January 30, 2021
They provided an estimated time of one hour for service and they were spot on. Very friendly and professional. I purchased my truck here and it is good to know that the service department is as good as th and they were spot on. Very friendly and professional. I purchased my truck here and it is good to know that the service department is as good as their sales department. More
by phrogman1
Employees Worked With
Eric Reynolds, William Sidener
January 21, 2021
I get great service anytime I come here the guys in the service Department are not only the best for advice they give off wonderful service. I had a bmw before this and they blew the roof off. could never service Department are not only the best for advice they give off wonderful service. I had a bmw before this and they blew the roof off. could never wanna tale my car anywhere else. More
by jdbragg01
Employees Worked With
bill
January 19, 2021
Great service. Professional, polite and friendly staff who go out of their way to make you feel comfortable and welcome. I wouldn't trust my car to any place else. You're made to feel special from the ti who go out of their way to make you feel comfortable and welcome. I wouldn't trust my car to any place else. You're made to feel special from the time you make an appointment until the time they return your car back to you. More
by Tom H
Employees Worked With
Dan DiGiavanni
October 22, 2020
I called the 21st Oct because all my system were malfunctioning and was told to bring in my 2019 F-150. Arrived at service at about 0800. Keri Spencer is my service tech. I explained that it "might malfunctioning and was told to bring in my 2019 F-150. Arrived at service at about 0800. Keri Spencer is my service tech. I explained that it "might be" a rat problem. She got my truck in immediately and within two hours, it was confirmed that the rats had eaten through some of the wires, they had the parts to repair it but it wouldn't be covered under warranty and cost would be $500.00. I agreed and continued to wait, a hour or so later Keri called me in and showed me a bolt from the left front brake calipher. Keri said, "The tech had told her that someone had used to much lock-tight and that bolt stripped out while they were removing the calipher. A new calipher had to be ordered and would be on Friday, Oct. 23 but the tech that was working on my truck would be "Off" on Friday so it would be Monday before my truck would be ready. I would also have to pay an additional $281.00 for the new calipher because wasn't covered under the warranty. I live an hour away, there was no 'loaners' available and a rental wasn't offered because the warranty wasn't involved. The rental cost $138.00. If the dealership broke it, shouldn't THAT be covered under warranty? Auto manufacturers coat the wires with a soy based oil, so they bait the trap but then don't set it... So go figure, you break it you pay for it, they break it and you pay for that, too? More
by sfcpbailey
Employees Worked With
Keri Spencer
