Diamond Ford - Service Center

Excellent customer cared Very clean environment and friendly staff. My warranty covered most of the cost, the timing was next day ready, so I really liked that, I didn't have Very clean environment and friendly staff. My warranty covered most of the cost, the timing was next day ready, so I really liked that, I didn't have appointment but they did get care of me. More

Carmelo, Dan and the team in service took really Good care of me...I would highly recommend them to anybody looking for good car care! care of me...I would highly recommend them to anybody looking for good car care! More

What I want to tell Doug is that Bill Sidener has been thee most engaging advisor we have ever dealt with. Bill should be the employee of the century. Bill takes care of everything and anything that comes thee most engaging advisor we have ever dealt with. Bill should be the employee of the century. Bill takes care of everything and anything that comes up. It's obvious that other departments lack their own "Bill". Since our first interactions with Carlos in 2015, introducing us to Bill, who in so many words "would take care of us"; we didn't realize what that truly meant. And every truck/car we bought and had serviced, Bill, took care of us. We, the Johnson Family, to you and the Johnson dealership, feel extremely blessed to have the pleasure of doing business with you. As this chapter in our lives changes, we can only hope we get a fraction of appreciation from the dealers in Washington state. Mike Johnson, Doug Killebrew and every associate at AV Ford, Thank You. Yours Truly, Max, Kim, Victoria, Michael, Hannah and Ryan The (other) Johnson's More

service I have never had a problem with this dealership when bring in any of my vehicles in for services always taken care the right way. I have a 2019 F-150 I have never had a problem with this dealership when bring in any of my vehicles in for services always taken care the right way. I have a 2019 F-150 More

I always receive prompt service even when I don't have an appointment. The entire staff is personable and aattentive, they are always upbeat and happy. appointment. The entire staff is personable and aattentive, they are always upbeat and happy. More

Quick, helpful and informative. I'm Glad I came., but then I'm always glad that I came. They thoroughly explained the service and what it means in the near, and distant future. I al I'm Glad I came., but then I'm always glad that I came. They thoroughly explained the service and what it means in the near, and distant future. I always know where I stand with my vehicle. .Thanks for what you do and thanks to your support members for making sure you can do it. More

Always an excellent customer experience. Appointment made online and followed up with a reminder call. No excessive waiting. Reasonable wait for service received. Sound advice given by Bill. Appointment made online and followed up with a reminder call. No excessive waiting. Reasonable wait for service received. Sound advice given by Bill. See you next service. More

In Early, Out Early! I'm retired with so much time to spare I could spend the day smoking cigars and watching grass grow, so waiting for my truck to get serviced isn't a b I'm retired with so much time to spare I could spend the day smoking cigars and watching grass grow, so waiting for my truck to get serviced isn't a big deal. I didn't have an appointment and I knew I could be sitting around for an hour or two, but I figured I'd just show up before 7 and see how it would work out. Bill Sidener got things rolling, and I settled in for a long wait; there were two other customers that arrived before me. Must've have been my lucky day. To my surprise, before I could get a good snore going in the waiting room, I get a call telling me the truck's ready. Wow! Bill really got things rolling. Thanks, Billy! More

Excellent Customer Service As always EXCELLENT CUSTOMER SERVICE!!! My vehicle was completed at the time promised even though there was additional service required. The additi As always EXCELLENT CUSTOMER SERVICE!!! My vehicle was completed at the time promised even though there was additional service required. The additional service was actually less than the quoted cost. More

Scheduled Maintenance When I showed up for my 1:00 Pm Appointment, I was told my appointment was for 8:00 Am! I would never have made such an early appointment!!! I was ver When I showed up for my 1:00 Pm Appointment, I was told my appointment was for 8:00 Am! I would never have made such an early appointment!!! I was very disappointed that your appointments scheduler could not get it right!!! But luckily for me, your service advisor was able to take my car in for the 6 month scheduled maintenance, on Wed., 08-28-2019! More