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Diamond Ford - Service Center
Lancaster, CA
445 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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445 Reviews of Diamond Ford - Service Center
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July 27, 2019
Great service! Everything was done fast and done at the time that I was told. Bill was very knowledgable, courteous and professional Thanks alot for everything Bill! Everything was done fast and done at the time that I was told. Bill was very knowledgable, courteous and professional Thanks alot for everything Bill! More
by davidgmil
Employees Worked With
Bill
June 29, 2019
Professional, timely, and courteous. The service to my car was done in a professional, timely, and courteous manner from making the appointment, to dropping it off, to picking it up. Gre The service to my car was done in a professional, timely, and courteous manner from making the appointment, to dropping it off, to picking it up. Great job! Thank you! More
by rkruzner
Employees Worked With
Dan Di........
April 21, 2019
great service every thing was set for my appointment in and out within a hour great service. My car disappeared and reappeared fixed. It was too bad the recall part every thing was set for my appointment in and out within a hour great service. My car disappeared and reappeared fixed. It was too bad the recall part was not in stock need to return in a week to have it installed More
by Johnheck17
Employees Worked With
Mr, Dan DiGovanni
December 17, 2018
70 yrs old and this is the BEST experience ever. The sales person gave me ALL the options that he could and I seriously feel that I got my moneys worth. They worked with every problem I threw at them The sales person gave me ALL the options that he could and I seriously feel that I got my moneys worth. They worked with every problem I threw at them and in my 50 years of auto buying I have never been treated this good. More
by silverpugs
Employees Worked With
Bill
December 11, 2018
Satisfied Was very satisfied with my past visit as they all have been very good. Everyone is friendly and willing to help.Thank you all very much. Was very satisfied with my past visit as they all have been very good. Everyone is friendly and willing to help.Thank you all very much. More
by chuck789
Employees Worked With
Bill Sidener
October 30, 2018
35000 mile check up over and beyond The service was over and beyond of other dealers. It was done way before I expected it to be done. I definitely will be coming back. The service was over and beyond of other dealers. It was done way before I expected it to be done. I definitely will be coming back. More
by Gary
Employees Worked With
Bill
August 16, 2018
Excellent Customer Service! Each and every time I bring my Ford F150 in for service it's always completed at the promised time and I receive a text message letting me know the ve Each and every time I bring my Ford F150 in for service it's always completed at the promised time and I receive a text message letting me know the vehicle is ready for pick up. Excellent Customer Service! More
by shaner502
Employees Worked With
Dan DiGiovanni
August 08, 2018
Service to vehicle I brought my 2017 Lincoln Continental back t the dealership for some paint touch on the body, and upholstery repair to the driver's seat. I am satisfi I brought my 2017 Lincoln Continental back t the dealership for some paint touch on the body, and upholstery repair to the driver's seat. I am satisfied with both results. More
by 17lincoln
Employees Worked With
Bill Sidener in Service Department.
August 07, 2018
Service They worked hard to complete service quickly and efficiently. Much better experience than I have ever had. Much appreciated. Will go for my next servi They worked hard to complete service quickly and efficiently. Much better experience than I have ever had. Much appreciated. Will go for my next service. More
by Ford
Employees Worked With
Adrian
March 21, 2018
Bad customer service I had a recall on my vehicle that I was not supposed to drive according to a letter from Ford headquarters. I contacted the dealership and was given t I had a recall on my vehicle that I was not supposed to drive according to a letter from Ford headquarters. I contacted the dealership and was given the run around and told it's just a letter and it's fine to drive.then said they'll contact me in a month or so when they have the parts. So I called Ford headquarters and talked to customer support and they said I should be given a rental vehicle so they three way called to antelope valley Ford and the customer service manager said yes I will get you a rental tomorrow because it's to late today. So days pass and no call back. So I call back to the dealership and they say they lost my paperwork so they couldn't call back. But when I was on the phone I was supposedly entered into the computer. But once again no rental car needed. So back to calling headquarters again a three way call and again the same thing it'll be tomorrow. Big surprise no call back. For days going back and forth. So finally they get my parts and and the customer service manager Jessica desjardins (who I had been in contact with since the beginning) says your parts are in when would you like your vehicle towed in because you're not supposed to drive it. I said really you didn't care weeks ago when I contacted you. So I ask for some kind of compensation and of course nothing. I guess it all comes out of my pocket. More
by Ranger
Employees Worked With
Jessica desjardins
