Diamond Ford - Service Center

Service office reps are not female customer focused I had an appointment with the Service dept at this Ford dealership. I arrived a few minutes early and two male reps were on the phone. Another male cu I had an appointment with the Service dept at this Ford dealership. I arrived a few minutes early and two male reps were on the phone. Another male customer walked in behind me a few minutes later. When the first rep got off of the phone, he immediately started speaking to the gentleman behind me, completely ignoring the fact that I was standing there. I was about to say something when a young woman walked up to the cashier's window. I approached her and explained that it was my first time at that location and I wanted to make sure I was in the right place. She looked up my information and verified that I was, she told me my service advisor was the rep who was still on the phone and stated the he would be with me momentarily. When he got off the phone, he asked how he could help me. I described my car issue, he looked it up in his computer and then told me I was in the wrong location. He directed me to the Quick Lane service department next door. I drove to the secondary service location and the lady at the desk told me the first location I had gone to was correct but that she would help me anyway since her service center was able to handle my car's repair. I described what occurred earlier at the other service office and she responded "I get that feedback a lot". She gave me her card and told me in the future, to bring my car to her Quick Lane service site. She said they can handle almost all repairs. More

I was out of state and needed a service on my Ford F350 dually 1 ton pickup. (diesel) The mechanic accidentally broke my radiator and they replaced it at their cost. A week later I started having a leaking dually 1 ton pickup. (diesel) The mechanic accidentally broke my radiator and they replaced it at their cost. A week later I started having a leaking problem. T went to my usual Ford Dealership and upon inspection they found Antelope Valley Ford had put in the wrong radiator plus the radiator had a faulty valve and was leaking transmission fluid. The radiator was actually half the size of my radiator and was for a Ford F150 (not 350) and for a gas engine (not diesel)! The new and proper radiator I had to have installed cost me $587.00. I called AVF and reported the problem asking for my expenses to be reimbursed. It is now a week later and I finally find out after many unanswered phone calls that AVF did not replace the radiator, they sent it out to a radiator shop. The radiator shop says the radiator they installed was sufficient for the pickup. So AVF and their preferred radiator shop can't seem to decide who is responsible. I pull travel trailers and 5th wheels all over the western US and Canada delivering them to the dealerships. Some are very heavy. The radiator shop claiming the radiator they installed was sufficient...I doubt they knew my profession? I feel that AVF is ultimately responsible. They had my vehicle which they broke, with out my knowledge they sent it to someone else to fix and did it improperly..Now i have had to pay the price. Although I thought the people in the Quick Service Lane were very nice..I will never ever stop at Antelope Valley Ford again! More

I have been going to AV Ford for years. Since my first time back in 1998 till now I have always been treated very very well. Whether it's from the 7 cars I have purchased there, or all of my oil changes a time back in 1998 till now I have always been treated very very well. Whether it's from the 7 cars I have purchased there, or all of my oil changes and tire rotations i get the best service in town. Whether you have a Ford or another make they can service you car or truck with a smile. More

On Thursday June 30, 2011 my truck blew a high pressure fuel line. In a panic for the part I called your dealership (late in the day) and talked to John Rondou. John was very professional on the phone with fuel line. In a panic for the part I called your dealership (late in the day) and talked to John Rondou. John was very professional on the phone with me and explained that indeed the part would have to be ordered. Mr. Rondou took the time to explain that if I ordered the part on line and had it dropped at dealership then it would be ready for pick up early the next day (Friday.) My family and I were preparing for a vacation get-A-way on the 4th, so this was extremely good news!!! The part came early Friday morning and John called me in a very timely manner. I picked the part up and made the repairs. John basically saved the day for us! He was very Knowledgeable, patient and helpful. Well done John, well done!! From my wife and two children and I : THANK YOU!! More

I am rating Quick Lane at AV Ford. This place is I am rating Quick Lane at AV Ford. This place is wonderful for service. I have a 99 Taurus and it is kept running in tip top condition. Keri Webb I am rating Quick Lane at AV Ford. This place is wonderful for service. I have a 99 Taurus and it is kept running in tip top condition. Keri Webber & Kathy Peterson are just both spectacular people to deal with and always willing to try to help me with a ride or financing a repair. Very friendly and it feels like family going there. My car has been running great since I started going to Quick Lane for service. I have been going to Quick Lane for 5 or 6 years now. If I buy another car it will be from AV Ford. More

Every time I go I am well taken care of by the service advisors of the year KERI & KATHY. I would really recommend this service department to all of my family and friends. They know just what I am reques advisors of the year KERI & KATHY. I would really recommend this service department to all of my family and friends. They know just what I am requesting when I arrive. Thank you Keri and Kathy More

Every time I visit the service dept I'm teated with the up most respect, the staff here are kind friendly & very informative/knowledgeable.here at the service dept the customers come first and thats whats up most respect, the staff here are kind friendly & very informative/knowledgeable.here at the service dept the customers come first and thats whats make me come back to do business.service dept keep up the work. More

The experience upon buying my 2006 ford truck with the The experience upon buying my 2006 ford truck with the salesmen was not that great, but I liked the truck.I did not get the best price I could get The experience upon buying my 2006 ford truck with the salesmen was not that great, but I liked the truck.I did not get the best price I could get after making three trips. They did offer good financing and good service. After taking the truck for the first service Kathy and Carrie more than made up for the orginal sales experience. More