Diamond Ford - Service Center

Very poor service department. Does not keep you updated on your vehicle at all. When you call they don’t return phone calls at all. It’s crazy I have to drive down to this ford pl Does not keep you updated on your vehicle at all. When you call they don’t return phone calls at all. It’s crazy I have to drive down to this ford place to see what’s going on with my car. The repairs we’re supposed to be fix I drove the car a block and the same thing happened I returned the car haven’t heard back from them since if there was a 0 you guys would get that. More

Service Advisor Barrett was outstanding. . Since I was unable to be there, he worked with my son. Barrett was extremely Personable and helpful. Once my Bronco was dropped off, Barrett kept . Since I was unable to be there, he worked with my son. Barrett was extremely Personable and helpful. Once my Bronco was dropped off, Barrett kept me apprised of the status throughout the day via Phone. Once my car was ready for pick up, my son was allowed to get my car and I paid the Bill over the phone. Barrett is extremely proficient, great to talk with and has a wonderful personality. All of my experiences with Barrett and Diamond Ford are enjoyable, pleasant and professional. Barrett is to be commended for his superior job. More

Very good customer service. Happy with the turn out of my oil change and very fast no wait tome Happy with the turn out of my oil change and very fast no wait tome More

Excellent service on all four of my vehicles I highly recommend them for the service department recommend them for the service department More

Everybody is always courteous and friendly when I bring my car In for service. I was surprised it was done less time than I thought it would be. my car In for service. I was surprised it was done less time than I thought it would be. More

The staff was very friendly and the service was done quickly! I chose to wait and they finished earlier than the promised time!! quickly! I chose to wait and they finished earlier than the promised time!! More

Barrett awesome as always. Provides the best service anyone can ask for. Has always gone above and beyond Provides the best service anyone can ask for. Has always gone above and beyond More

Best service, friendly people, fast and efficient, all my questions were answered thoroughly and professionally questions were answered thoroughly and professionally More

Brought my car in for diagnostics, then my car did the same thing it was doing before. I called customer service and was told that this was a new issue despite what I had shared. The initial customer serv same thing it was doing before. I called customer service and was told that this was a new issue despite what I had shared. The initial customer service representative said that because it had been 30 days since I brought the car in, and the "car was working fine" they were dismissive about my claim. I paid over $1,000 to diagnose and repair my car. 30 days later, and less than 1k miles of driving my car it starts to do the same issue. I asked for a supervisor and got Donte. Donte seems to have zero skills in customer service and didn't even seem to care about what I said regarding my car having the same issue. Immediately he began stating that my car had been fine for 30 days and therefore he was sure it was a new issue. He talked over me as I was sharing, and interrupted me throughout the entire conversation to speak. Then I was forced to agree to a new diagnostic few in order to get my car inspected AGAIN. He initially stated that my car had been specifically brought into change a catalytic converter and that's what had been done. He said I did not bring it in for diagnostic and that he had the statement that I sign. I told him that I had all my receipts and did in fact bring it in for diagnostics. After what seemed to be an actual review to my account he said oh okay yes you did bring it in but we diagnosed and fixed the issues. He was dismissive, and condescending as he stated I did not know what I was talking about and the issue I was reporting was new (all before even having my car in for rediagnostics). In the end, my car ended up having carbon left overs ( which I confirmed with other mechanics that this was something they should have seen and the build up they found did not build as much considering the mileage and previous conditions that would have cause this problem). In the end, I was forced to pay more money to get my vehicle repaired. I'm deeply disappointed by this service and don't see myself ever bringing my car in to this location. Especially because of how Donte received and responded to my claims without even first looking at my car. He made me feel as if I had no idea what my car was doing because I'm a girl. His response to my claims was nothing less than condescending and dismissive. DIAMOND FORD you need a better service manager before I ever go back! More

Great service , Dan was pretty helpful , explained everything clearly above and beyond. Thanks for your support everything clearly above and beyond. Thanks for your support More