Diamond Ford - Service Center

Carlos is a breath of fresh air. He is knowledgeable and friendly. The information he gives doesn't change when it comes time to pay which is nice!! He really took the time to explai He is knowledgeable and friendly. The information he gives doesn't change when it comes time to pay which is nice!! He really took the time to explain the services needed and why they were needed. Alma is also so friendly and welcoming. Both of them really made my service visit a pleasant one. I usually go to the Service center at Ford and deal with bad information and lengthy wait times on a regular basis. I will continue to use the Quick lane simply because of Carlos and Alma making the visit so amazing. I appreciate you both and look forward to working with you again. More

Excellent customer service. Very attentive and detail oriented. Smooth process in a fast pace environment. Very attentive and detail oriented. Smooth process in a fast pace environment. More

Great customer service fixed my car just like it was brand new all over again brand new all over again More

I really like the people at Diamond Ford service. They are very friendly and do the best at getting you best service and parts at the most reasonable price. I won't go into names, however, if they ha They are very friendly and do the best at getting you best service and parts at the most reasonable price. I won't go into names, however, if they have provided any assistance they know who they are. More

The service department was professional and friendly. They communicated the problem and the car was serviced within promised time. They communicated the problem and the car was serviced within promised time. More

The Service center went above and beyond, found issues I didn’t k ow about. I will recommend Ford Service to anyone didn’t k ow about. I will recommend Ford Service to anyone More

Barret is an incredible service advisor. I definitely will utilize him in the future. He’s friendly and very knowledgeable. He gets you all the information that you need. I definitely will utilize him in the future. He’s friendly and very knowledgeable. He gets you all the information that you need. More

If I could put 0 stars I would, poor customer service! Worst experience at a dealership! Worst experience at a dealership! More

Lack of communication with service. Calls were not returned. I live in Littlerock and had to drive to Lancaster on 2 occasions to get information regarding my car. Calls were not returned. I live in Littlerock and had to drive to Lancaster on 2 occasions to get information regarding my car. More