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Diamond Ford - Service Center

Lancaster, CA

4.4
445 Reviews

445 Reviews of Diamond Ford - Service Center

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December 02, 2023

Excellent customer service. Very attentive and detail oriented. Smooth process in a fast pace environment. More

by ASHLEY.STAFFORD4444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica, Dan, Barret
Report | Print
Dec 05, 2023 -

Diamond Ford responded

I'm pleased to hear that our team took care of you and that everything went very smoothly. I hope to see you again in the future. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 30, 2023

Great customer service fixed my car just like it was brand new all over again More

by SHERICECARES4U
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Dec 01, 2023 -

Diamond Ford responded

I appreciate your kind words. I am glad that we could get your car fixed up and back in good running order. If there is anything more I can do please come back and see us again any time! I look forward to your next visit. Take care. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 29, 2023

I really like the people at Diamond Ford service. They are very friendly and do the best at getting you best service and parts at the most reasonable price. I won't go into names, however, if they ha More

by BMW X3-28i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howle, Jessica, Daniel
Report | Print
Dec 01, 2023 -

Diamond Ford responded

I appreciate your kind words about our service team. Thank you for choosing Diamond Ford for your vehicle needs. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 28, 2023

The service department was professional and friendly. They communicated the problem and the car was serviced within promised time. More

by RACHELROSENMAIL
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Report | Print
Nov 29, 2023 -

Diamond Ford responded

Thank you for this amazing review! We really appreciate your business. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 27, 2023

The Service center went above and beyond, found issues I didn’t k ow about. I will recommend Ford Service to anyone More

by POWDERCOAT777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Nov 29, 2023 -

Diamond Ford responded

Thank you for your kind words. I am very happy to hear that our team was so attentive during your visit to our dealership and that they gave you some insight on your issue! You learn something new every day! Thank you again and we look forward to working with you again in the future! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 24, 2023

If I could put 0 stars I would, poor customer service! Worst experience at a dealership! More

by Rodtheboss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Eric Reynolds
Report | Print
Nov 29, 2023 -

Diamond Ford responded

Thank you for taking the time to leave us your review, Rod. It seems that we came up short in meeting your expectations, and that is not the customer service that we seek to provide. I would appreciate hearing more about this issue so that we may work together to make amends. Please contact me at your earliest convenience. I hope to hear from you soon. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 24, 2023

Barret is an incredible service advisor. I definitely will utilize him in the future. He’s friendly and very knowledgeable. He gets you all the information that you need. More

by Hrman835
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service Advisor Barret H
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Nov 28, 2023 -

Diamond Ford responded

Thank you for taking the time to write about your experience with us! At Diamond Ford, we work very hard to provide each of our customers with a personalized and hassle-free experience. I am happy Barret was able to exceed your expectations. Don't hesitate to contact us if there is anything else we can do for you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 23, 2023

Lack of communication with service. Calls were not returned. I live in Littlerock and had to drive to Lancaster on 2 occasions to get information regarding my car. More

by GROB533
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
Report | Print
Nov 29, 2023 -

Diamond Ford responded

Hello, we take your feedback seriously and would appreciate the opportunity to discuss your experience at our Service Center. Please contact me at your earliest convenience. I look forward to speaking with you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 22, 2023

Your service agent Dan DiGiovanni is always well versed on the recall status of my car. He does a great job of communicating. More

by ray c
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni
Report | Print
November 22, 2023

I just wanted an oil change. The bill was over 300.00 when I picked up the car...never again! More

by MUN0ZZZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ramon Audea, Ricky Palacios
Report | Print
Nov 29, 2023 -

Diamond Ford responded

Hello, I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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