Diamond Ford - Service Center

Had my ruck in for services also had a taillight replace Dan always takes good care of me when I come in. I have never had any problems with the services department Dan always takes good care of me when I come in. I have never had any problems with the services department More

I enjoyed working with the service representative Barret Howie. He’s friendly and professional. I feel like I’ve made a new friend. Howie. He’s friendly and professional. I feel like I’ve made a new friend. More

I originally would have given a 5, however, the service advisor NEVER kept his word. He was supposed to call me the following Tuesday to tell me if my extended warranty would cover my windshield wiper. N advisor NEVER kept his word. He was supposed to call me the following Tuesday to tell me if my extended warranty would cover my windshield wiper. NEVER did.... Also, I oil change reminder sticker says I need to replace my oil at 72065 miles when my mileage is at 34k lol So now I need to come all the way back to get that corrected. smh More

Communication: I consider is a primary, key requirement in maintaining a good “service” department. Diamond Ford Lancaster fails at this immensely. If your vehicle is in for repair, it should not take ove in maintaining a good “service” department. Diamond Ford Lancaster fails at this immensely. If your vehicle is in for repair, it should not take over 78 days without initiating any kind of correspondence or reaching out to provide some kind of an update. The other frustrating experience was their phone system. Constantly having dropped calls or put on hold and being forgotten. Or never returning calls after leaving a message. When picking up the vehicle, it was totally filthy dirty inside and out, primarily from sitting outside waiting for parts that took forever to arrive and finding scratches on the sides from where it was parked. Overall, a very frustrating experience with little to no apology or concern on their part. More

Barret takes excellent care of my cars. Would not take them anywhere else for service. Would not take them anywhere else for service. More

Called in for appointment The wait wasn’t long and, they do what they say there gonna do do what they say there gonna do More

the service department was nice and clean and the employee was very helpful to me employee was very helpful to me More

Barret Howle was great, Don't change anything about the dealership or the service department. Thank you dealership or the service department. Thank you More

The staff at the Diamond Ford Quick Lane were very helpful. They were thorough with my vehicle and it was a smooth experience. helpful. They were thorough with my vehicle and it was a smooth experience. More

Work was completed on time Service writer contacted and informed me of cost and ask if I wanted to proceed before starting repairs . informed me of cost and ask if I wanted to proceed before starting repairs . More