Diamond GMC Cadillac Palmdale

5 Star service completed by the service advisor Francisco Gomez from start to finish on my requested service. Gomez from start to finish on my requested service. More

Listed price is not actual price. Will not accept options for dealer add ons. Interest rates are double what your bank will qualify you for, literally double. Finance elseware Will not accept options for dealer add ons. Interest rates are double what your bank will qualify you for, literally double. Finance elseware More

Francisco Gomez did a great job in handling my needs. Checked and followed through on my warranty questions. All went well. Thanks to Francisco. Checked and followed through on my warranty questions. All went well. Thanks to Francisco. More

Very easy to walk in a talk with a service writer. Made an appointment and brought in our car repair and was done so fast I was able to wait for it. Oil change and inspection at the dealer is less e Made an appointment and brought in our car repair and was done so fast I was able to wait for it. Oil change and inspection at the dealer is less expensive than the local drive through joints! More

Francisco Gomez did an exemplary job of handling multiple customers simultaneously as he was the only service writer on duty that Saturday. He made everyone feel importqnt and well taken care of. Very profe customers simultaneously as he was the only service writer on duty that Saturday. He made everyone feel importqnt and well taken care of. Very professional. On an unrelated topic: I missed not having the courtesy shuttle available that Saturday, as I did not want ot spend two and a half hours waiting in the waiting room (and it was raining!) More

Thank you to everyone for helping me out of me get into a car I can enjoy! car I can enjoy! More

Did not check that was asked and concluded okay only checked three buttons on CD player checked three buttons on CD player More

Very personal service. Easy to deal with and made the whole process enjoyable. Would highly recommend this dealership if you are in the market for a vehicle. Easy to deal with and made the whole process enjoyable. Would highly recommend this dealership if you are in the market for a vehicle. More

Purchased a truck and and has a lot of issue been back 3 times already times already More

It's tough to give honest feedback when you see folks who are working very hard, yet the service experience is poor despite their best efforts. For example, Terri fights hard to help get customer needs met, are working very hard, yet the service experience is poor despite their best efforts. For example, Terri fights hard to help get customer needs met, but everything, systematically, from computer systems to department policies is working against her, her teammates, and the customer. Example: I have a warranty that should absolutely cover the part and repair procedure in question, yet somehow I end up paying $700 to repair a slow coolant leak. Worse, service has gotten so poor that if your vehicle requires *ANY* diagnostic work, you have to commit to dropping the vehicle off for *72 hours MINIMUM*. If, like me, you do not have a second vehicle, you're stuck finding yourself a rental (unless your insurance somehow lets you cover rentals for vehicle in the shop when it's not an actual collision, mine does not), and you won't know if you will get any rental reimbursement until *after* the diagnostic work is done and then if, and only if, there was any warranty coverage for the part and procedure in question. As my previous experience with warranty coverage suggests... probably not, regardless of what the warranty states, somehow the service becomes out-of-pocket anyway. It's basically become absolutely impractical to bring the vehicle in for anything except routine service, and even then, the upsell game has become a bit overwhelming. More