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Diamond GMC Cadillac Palmdale

Palmdale, CA

Overview
Employees
Reviews
Vehicles
4.1
440 Reviews
Our Commitment to You CUSTOMER FIRST, FAIR PRICE, DEDICATED TEAM Diamond GMC Palmdale believes in giving customers more choices, which is why we offer one of the largest GMC and Cadillac inventories in PALMDALE so that we can cater to each customer’s unique desires. We are passionate about the vehicles we sell and the customers we serve throughout PALMDALE. Our loyal customers come back repeatedly because they know they can trust us with their business. See for yourself what our customers say about us.
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39012 Carriage Way

Palmdale, CA

93551

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Showing 440 reviews

January 08, 2024

Everyone was really helpful, great service! Offer us great deals. Armando and Jesus Navarro helped us a lot! More

by mairamarlenv33
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armando Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arsen Mkhitaryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for your review, Maira. I'm happy to hear that Armando and Jesus were able to find a great deal on the car that you were looking for. We look forward to seeing you for your first oil change! Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

January 07, 2024

Easy and quick drop off and pick up. No hassle and the car was done and ready to be picked back up promptly. More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco in Sevice
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Jan 09, 2024 -

Diamond GMC Cadillac Palmdale responded

I appreciate you working with our service department to keep your vehicle in tip-top shape, Ashley. Please don't hesitate to call if I can help with anything at all. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

January 07, 2024

Robin was amazing, she took excellent care of my service and was such a joy to work with. We also took a walk out to look at the new cars on the lot and Mike was just as amazing. He answered all our questio More

by JGF8117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Cofield
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2024 -

Diamond GMC Cadillac Palmdale responded

Congratulations on your new purchase! Thank you for taking the time to write about your experience with us. I am determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. I would love to work with you again. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

January 05, 2024

Service Advisor Francisco Gomez was great. Very upbeat, super knowledgeable and quick to help. He had my truck written up and on its way for service fast, and called me when he said he would w More

by huggieco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Gomez
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Jan 08, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for the awesome feedback! You're right, Francisco is an excellent service adviser and I appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

January 05, 2024

Parts took longer than expected but Philip was very helpful and my car was up and running as requested More

by ANIMULOVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Salas
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Jan 08, 2024 -

Diamond GMC Cadillac Palmdale responded

Thanks for your great review. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

January 03, 2024

Dishonest sales manager, sales rep who did not present all the numbers, and finance manager who went against what was on our contract all led to very poor experience. More

by skburr
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
David Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Niko Rodriguez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ladjevardi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edwin
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Jan 04, 2024 -

Diamond GMC Cadillac Palmdale responded

I appreciate you sharing your feedback with us. I strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

January 02, 2024

Q was the name of the Lady Salesman and Bob the Manager, whom made our purchase of our new 2023 GMC Yukon XL Denali one of the best and easiest transactions of a vehicle ever made !!! Thank you very much g More

by doldenburgh
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Q Stanford
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ladjevardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Diamond GMC Cadillac Palmdale responded

I sincerely thank you for going out of your way to write this review about Diamond Buick GMC Palmdale. We try to create a comfortable and stress-free environment for each and every customer. I hope you enjoy your new GMC Yukon XL Denali. If you have any further needs, please come back to see us. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

January 02, 2024

My service advisor Theresa was very disengaged. This was disappointing because my first experience at this dealership was great! Francisco Gomez was my service advisor, and he was very helpful and More

by Gina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Theresa
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Jan 04, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for your honest feedback about your recent experience with us, Gina. I understand your concerns and would like to learn more about your experience. Please give me a call if you would like to further discuss your visit so we can continue moving forward in a positive direction. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

December 29, 2023

They treat me very nice Armando and he’s brother are good salesman they should get a raise More

by manuelc.mc61
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Armando Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesus Navarro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2024 -

Diamond GMC Cadillac Palmdale responded

Your review brightened my day! Thank you for sharing your positive experience, and I'd love to have you back at our dealership. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

December 28, 2023

We were very pleased! thanks to Miguel for delivering the car directly to the house More

by VMK987
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Miguel Betrado
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raul Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ladjevardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 29, 2023 -

Diamond GMC Cadillac Palmdale responded

Congratulations on your new vehicle. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Miguel was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Saher Mohamed - GM smohamed@daliaauto.com (661) 947-6000 ext 5005

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