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Diamond GMC Cadillac Palmdale
Palmdale, CA
442 Reviews
Our Commitment to You
CUSTOMER FIRST, FAIR PRICE, DEDICATED TEAM
Diamond GMC Palmdale believes in giving customers more choices, which is why we offer one of the largest GMC and Cadillac inventories in PALMDALE so that we can cater to each customer’s unique desires. We are passionate about the vehicles we sell and the customers we serve throughout PALMDALE. Our loyal customers come back repeatedly because they know they can trust us with their business. See for yourself what our customers say about us.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 10:00 AM - 7:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 442 reviews
August 07, 2004
The dealership is dishonest by agreeing to a sales price and interest rate than quoting a false 60 month payment $25 higher than the true payment. The person in the finance department than attempted to sel and interest rate than quoting a false 60 month payment $25 higher than the true payment. The person in the finance department than attempted to sell a $1995 warranty for $8 more per month. The true cost of the warranty would have rave raised the payment by $32. In the automobile business this is called packing the payment for the finance department to roll the $25 dollars into after market products, like warranty or gap insurance etc. When unable to sell any products the finance department rolled the $25 dollars into the interest rate raising it 3 ½ percentage higher than the agreed interest rate quoted. The illegality is the finance department fails to disclose the federal Truth in lending disclosures by manipulating the fact you have three or more hours invested at the dealership, having you sign all the numerous required documents first with the least required attention last so you are just signing paper after paper. The finance person places the contract in front of you making the top portion of the contract that displays the changed interest rate difficult to see and points out the payment section which is easier to read than the Truth in lending box above the payment area. Seeing the payments and months are correct, you are ask quickly to sign in required area’s. The contract is quickly withdrawn and folded in with the stack of papers you are anxious to leave with. Once you sign and leave the dealership there is nothing you can do, unless you have an option contract. This was part of my agreement but not filed in on the contract. The industry standard is seven days to acquire your own financing, Rally Chevrolet offered three days. If you do not bring in the money in three days they can cash the contract with there lender at an estimated 5% interest rate lower than the percentage on contract which is profit added to the sale. On average this is about $1,500. More
by Magni
June 04, 2004
Over charged us after what was quoted. Employee refused to return<br>our phone calls, we had to contact Cadillac to get a refund.<br>Because of this poor service, we will not buy another GM car.<br>My busi to return<br>our phone calls, we had to contact Cadillac to get a refund.<br>Because of this poor service, we will not buy another GM car.<br>My business will go to Toyota or Honda next time. More
by valsgran
Employees Worked With
Robin on the Red Team
