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Diamond GMC Cadillac Palmdale - Service Center

Palmdale, CA

4.0
353 Reviews

353 Reviews of Diamond GMC Cadillac Palmdale - Service Center

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January 25, 2024

Great service my service advisor. Francisco was very helpful. He was very patient and kept me updated on my vehicle More

by vd1922
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arsen Mkhitaryan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Francisco
Jan 26, 2024 -

Diamond GMC Cadillac Palmdale responded

Thanks for your awesome review! We're very happy to hear that Francisco was of such great help to you. He takes pride in his customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Diamond Buick GMC Palmdale Team

January 21, 2024

I am leery doing services at the dealer. They are historically more expensive than an independent owner. But, I must admit, the past 2 times I have had my service done at Diamond, it was c More

by SARGE26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I dont remember
Jan 23, 2024 -

Diamond GMC Cadillac Palmdale responded

Thanks for leaving this wonderful feedback! Customer satisfaction is our top priority and we’re ecstatic to hear that you enjoyed your experience. We appreciate your business and look forward to seeing you again in the future. Have a great day! Sincerely, The Diamond Buick GMC Palmdale Team

January 20, 2024

Excelente customer service provided by Philip in the Service Department. Philip was very helpful and knowledgeable. More

by MCDERMOTT.MERCEDES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip
Jan 23, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for the awesome feedback! Philip is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, The Diamond Buick GMC Palmdale Team

January 20, 2024

The service advisor, Francisco Gomez, was very helpful and accommodating. He made every effort to ensure that the process was as seamless as possible. More

by CEICEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Francisco Gomez
Jan 23, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for this feedback! It's wonderful to know you feel confident in your decision to choose Diamond Buick GMC Palmdale as your dealer as it is imperative we make the service experience as seamless and efficient as possible. Take care! Sincerely, The Diamond Buick GMC Palmdale Team

January 20, 2024

Service tech, Robin, was knowledgeable and professional, she knows her stuff, very friendly. Great person, car was ready when she said it would be. More

by HAVENSDF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin, service advisor.
Jan 23, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Robin does for Diamond Buick GMC Palmdale and our customers. Hope to see you again soon! Sincerely, The Diamond Buick GMC Palmdale Team

January 20, 2024

Friendly and informative staff. Mechanical experts, and return time very good. Recommending all colleagues to this location for their mechanical needs and Purchases. A five star op More

by MIKEHOGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Ladjevardi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 23, 2024 -

Diamond GMC Cadillac Palmdale responded

Mike, thank you for your kind words. We feel our service department is what makes Diamond Buick GMC Palmdale special, and reviews like yours help us to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and we look forward to seeing you for your next service appointment. Sincerely, The Diamond Buick GMC Palmdale Team

January 19, 2024

Excellent service,super friendly people,clean restrooms,coffee ready to go couches and tv ready for the news… More

by ROMEROVICTOR550
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin Servino
Jan 21, 2024 -

Diamond GMC Cadillac Palmdale responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Diamond Buick GMC Palmdale Team

January 17, 2024

Iris was great! Very helpful. She took the time to explain in detail what needed to be done and how she would get me back in to do a more complete check. More

by tammyjhinds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Iris
Jan 21, 2024 -

Diamond GMC Cadillac Palmdale responded

Thanks for your outstanding review, Tammy! I'm very happy to hear that Iris was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Diamond Buick GMC Palmdale Team

January 16, 2024

Since ownership changed the service is declining. Very frustrating that the hood of my truck was not closed completely, major safety hazard. I had to pull.over in the freeway to close it. More

by CDGONZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Francisco
Jan 19, 2024 -

Diamond GMC Cadillac Palmdale responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, The Diamond Buick GMC Palmdale Team

January 13, 2024

Outstanding customer service and kept me up to date on my vehicle which came in for an oil change More

by BULLDOGMOM1965
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robin in service
Jan 16, 2024 -

Diamond GMC Cadillac Palmdale responded

Thanks for your awesome review! We're very happy to hear that our team was of such great help to you. They take pride in their customer service and always makes sure our customers know everything that is going on! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Diamond Buick GMC Palmdale Team

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