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Rally Hyundai - Service Center

Palmdale, CA

4.0
535 Reviews

535 Reviews of Rally Hyundai - Service Center

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January 12, 2024

Great customer service. I though $50 to install wiper blades was a little high. Great wash job! More

by GRUSSVONDORANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lopes
Jan 18, 2024 -

Diamond Hyundai Palmdale responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to contact me if you’d like to discuss anything in greater detail. Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

January 12, 2024

Jess was very helpful and responsive at every step. She was able to answer all questions. More

by sonjasquires
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jess
Jan 18, 2024 -

Diamond Hyundai Palmdale responded

Thanks for your outstanding review! I'm very happy to hear that Jess was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

January 12, 2024

Service Rep Raul was outstanding, couldn't ask for better! My only issue/complaint is 2+hrs for a simple oil change, tire rotation and basic inspection is pretty excessive (perhaps understandable i More

by dwfromca
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul
Jan 18, 2024 -

Diamond Hyundai Palmdale responded

Thank you for writing about your visit with us. I am happy to hear that Raul was able to provide you with the great customer service we strive to deliver to each of our guests. Feel free to contact me to discuss questions or concerns about your oil change. Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

January 11, 2024

Communication between the Service Advisor, mechanic and myself was horrible. I had an appointment for a regular oil change, nothing complicated. The oil change took 2 1/2 hours, while I waited inside. I as More

by Benny.baladez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Jan 16, 2024 -

Diamond Hyundai Palmdale responded

Benny, we appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

January 10, 2024

I have been using Diamond Hyundai since I bought my first Sonata in 2014 and have always been treated well. Raul my service advisor went out of his way to make sure I was taken care of. There was a problem More

by DOLLYBOB08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul, Ashley... both were terrific
Jan 16, 2024 -

Diamond Hyundai Palmdale responded

Dolly, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that I can learn more about your experience with the phone system. I hope to talk with you soon. Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

January 07, 2024

Drop off and pick up of my vehicle was quick and easy. Staff was very friendly and professional. The service did not take too long and was finished earlier than I expected. Very happy with the service at More

by roberthelfrich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adriana Alvarado-Ramirez
Jan 10, 2024 -

Diamond Hyundai Palmdale responded

Robert, thank you for your kind words. I feel our service department is what makes Diamond Hyundai Palmdale special, and reviews like yours help me to make sure that we're meeting the needs of our customers. Thank you again for the fantastic feedback and I look forward to seeing you for your next service appointment. Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

January 05, 2024

My appointment was scheduled for 130 my car was not taken back to be worked on until 300. I find the excuse of well 130 was the time it needed to be checked in then we put it in for the work to be done. I wa More

by cindyneedsone
Service Time
Recommend Dealer
No
Employees Worked With
unknown
Jan 09, 2024 -

Diamond Hyundai Palmdale responded

Cindy, we appreciate the opportunity to learn about your recent experience in our service department. If you are open to contacting me at your earliest convenience, I would like to further discuss what happened and do my best to address the timing issues. I look forward to speaking with you and regaining your trust in our business. Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

January 05, 2024

Always had a good experience with the sweetcorn center. The staff is really friendly and the servicing is prompt. More

by daniel.hairabedian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gess
Jan 08, 2024 -

Diamond Hyundai Palmdale responded

Thank you for this amazing review! I really appreciate your business, Daniel. Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

January 04, 2024

The repair work and customer service was top notch. Even though my car is electric, the service department was up for the challenge and made me feel taken care of and I was. More

by herlongkid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul Castillo
Jan 08, 2024 -

Diamond Hyundai Palmdale responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let me know if you have any concerns about your vehicle. Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

January 03, 2024

My car was kept for a week the advisor I had was hard to communicate with. Just all bad communication. I received better service once I picked up my car with Adriana More

by CHAVEZBRANDI77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gess and Adriana
Jan 05, 2024 -

Diamond Hyundai Palmdale responded

I’d like to thank you for sharing details of your recent experience at our dealership, Chavez. Above and beyond customer service is what we strive for daily with our customers. Please contact me at your earliest convenience so we can discuss your experience and learn more. I look forward to hearing from you. Ashley Miller - Service Manager amiller@daliaauto.com 661-274-7250

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