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Rally Hyundai - Service Center

Palmdale, CA

4.0
519 Reviews

520 Reviews of Rally Hyundai - Service Center

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December 18, 2023

Customer service , assistance and support was great, also everyone was helpful with all customer services More

by lady_eloise
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not good with names saying lady assisted with drop off and pick up and two men assisted with ordering liners for inside my truck and with grip rail and unfortunately I don’t remember the correct name for what I ordered
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Dec 19, 2023 -

Diamond Hyundai Palmdale responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

December 16, 2023

All of the employees there were excellent! They made us feel like we were part of the family. Raul gave us excellent service and great advice. More

by MONICARONNIEVARGAS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raul
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Dec 19, 2023 -

Diamond Hyundai Palmdale responded

Thank you for recognizing your experience at Diamond Hyundai Palmdale. I consider customers as part of our family, and as an extended part of our family, I want you to receive the kind of treatment each of us would want and expect. I look forward to working with you in the future and hope you keep us in mind the next time you are car shopping. Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

December 14, 2023

Good service left the car for a week to repair 2 recalls she offer me a car loaner and always updates me on the car. More

by mikaye13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gess lopez
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Dec 15, 2023 -

Diamond Hyundai Palmdale responded

It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

December 13, 2023

Moe was excellent. He found me a car that fit my budget. He even brought it to my house for me to see. More

by SROSS91171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moe
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Dec 13, 2023 -

Diamond Hyundai Palmdale responded

Thank you for your review. I'm happy to hear that Moe was able to find a great deal on the car that you were looking for. We look forward to seeing you for your first oil change! Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

December 12, 2023

The personal that works for is nice but the answer that I got from one of the service desk about the problem my car have was not the one I spect from him More

by MOCHOQUELA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't remember
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Dec 13, 2023 -

Diamond Hyundai Palmdale responded

Thank you for taking the time to provide our dealership with feedback about your experience. I would like the chance to further understand what happened. Please contact me directly at your earliest convenience so I can resolve your concerns. Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

December 11, 2023

No communication from staff, no willingness to acknowledge the lack of communication or accept responsibility for the inability of the customer to contact More

by DELTARHO_US
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Look at the work schedule and determine
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Dec 13, 2023 -

Diamond Hyundai Palmdale responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

December 09, 2023

Jessica was very helpful keeping me updated on everything. They saw me asap and got my car back to me as quick as they could as well. More

by MGAVA104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Dec 12, 2023 -

Diamond Hyundai Palmdale responded

It’s great to know that Jessica provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

December 04, 2023

Took it in for my first routine service. Service intake person was very nice and helpful. I picked it up and noticed when I got home that the windshield wiper fluid had not been refilled and More

by DEBORAHHOROWITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gess Lopez
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Dec 06, 2023 -

Diamond Hyundai Palmdale responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. If there is anything else you would like to discuss further, please feel free to contact me at your earliest convenience. Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

November 30, 2023

Worked with a sense of urgency and my sister had no problems getting my car maintenance. More

by Pinoy318
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Dec 01, 2023 -

Diamond Hyundai Palmdale responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

November 30, 2023

The whole process was quick and easy. I recommend anyone looking to service or buy a car to come check out Diamond Hyundai. More

by NATHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley
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Dec 01, 2023 -

Diamond Hyundai Palmdale responded

Nathan, thank you and congratulations on your purchase! I am so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business and for your recommendation! Sammy Kobeissi - GM Diamond Hyundai Palmdale skobeissi@daliaauto.com (760) 567-0743

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