Dick Dyer Mercedes-Benz

Great start to finish I truely cannot say enough good things about this dealership and the the employees. I was absolutely blown away by the way they took care of me from S I truely cannot say enough good things about this dealership and the the employees. I was absolutely blown away by the way they took care of me from Start to finish. Nice, courteous, professional and went above and beyond to make buying a car easy and uncomplicated. I live two hours away and was so disappointed in the service where I lived that I decided to try them instead. I was so satisfied I went there again about six months later and bought another vehicle. More

Overjoyed In my pursuit of a new car I visited 3 dealerships before pulling into Dick Dyer Mercedes-Benz on Two-Notch Rd. Within seconds of getting out my car In my pursuit of a new car I visited 3 dealerships before pulling into Dick Dyer Mercedes-Benz on Two-Notch Rd. Within seconds of getting out my car and walking over to a 2015 Mercedes-Benz coupe, Glenn came and greeted me a pleasant hello. We firmly shook hands and began to discuss what type of car I had in mind. As Glenn and I were looking at the features in the 2015 coupe, I noticed a beautiful Mercedes-Benzes drive by towards the back to Finance. I immediately asked Glenn about the car and he mentioned it was more than likely a CPO, a prior leased car. Glenn asked if I was interested in the car, I answered, "yes," he then stated he would find out more information about the car and get back with me the next day, as it was closing time. After Glenn and I said our goodbyes.. we will speak tomorrow, Glenn walked back into the office and I sat in my car for a couple of minutes texting before getting on the road. Less than 2 minutes later Glenn walked up to my window to let me know the car I had fallen in love with was a 2014 250, CPO. I felt that was too kind of Glenn to come back and provide that brief information to me. Customer Service at its FINEST! The next day Glenn emailed 7 pictures of the 2014 250 C along with the price. I was blown away and knew I needed to stop by Dick Dyer's that evening. Long story short I financed the 2014 250 C through MBF. I worked with Chris Hunter, who has such an awesome personality, he was made for that job! With the last minute change I requested, Glenn and Chris were extremely helpful and I am so appreciative that they were willing to work with them so I would drive from Dick Dyer today in the car of my choice. I am a happy customer and OVERJOYED with my new car. I knew my price point and was able to stick to it. Thank you Glenn and Chris!!!! -Stephanie Go Navy! More

Absolutely wonderful! We were interested in 3 cars...everyone at the dealership went the extra mile to be sure we tried all 3 so we could be confident in our choice. No pre We were interested in 3 cars...everyone at the dealership went the extra mile to be sure we tried all 3 so we could be confident in our choice. No pressure at all. The personal attention was awesome! More

Saved by the Service!!! We visited and had been working with another dealer for TWO DAYS only to get haggled and misled because of our credit. We were already settling for a We visited and had been working with another dealer for TWO DAYS only to get haggled and misled because of our credit. We were already settling for a vehicle we did not want, so the service were receiving only added insult to injury. We were exhausted, discouraged and LIVID, and so... we left. We were about to give up, until we found a photo of the car we wanted for the price we wanted. The only question was, were these people going to try and swindle us, too? Would they, being a luxury car dealer, deny us from "go", pointing and laughing at the audacity of our attempt against the atrocity that was our scores? No. Barbara Bethea was our sales rep, and she was amazing! She was upfront with us about where we were and what we would need to complete the deal. And, we did complete the deal! Chris, "the money guy", was a DREAM; and it was our amazing pleasure to do business with them, and interact with most of the staff... they were all very welcoming. That meant the most, because we left the other place feeling shunned and... helpless. The best part is that the payment was sooooo much less than we expected, while the car was so much MORE! I would ABSOLUTELY, and WITHOUT RESERVATION send my loved ones to this team to do business. They APPRECIATE their customers, and THAT makes a world of difference. More

Quality service on the best Dick Dyer had an excellent selection of new and pre-owned vehicles, serviced by class acts and attentive, genuine salespeople. I was in and out quickl Dick Dyer had an excellent selection of new and pre-owned vehicles, serviced by class acts and attentive, genuine salespeople. I was in and out quickly with a better deal than expected, and felt respected and prioritized every step of the way. Big-box offerings and amenities with that great easy, family-owned feel. Highly recommended. More

Disappointing experience, poor service Overall, greatly disappointed. An error message and check engine showed on my 2005 Volvo. Thinking I would get the most accurate diagnosis and bes Overall, greatly disappointed. An error message and check engine showed on my 2005 Volvo. Thinking I would get the most accurate diagnosis and best treatment, I chose to contact the local Volvo dealer. I had heard good things about Dick Dyer so I was looking forward to it. After calling the out-of-town number (866 area code) and speaking with 4 different people, I was finally given the opportunity to schedule an appointment, which I was told “would take 40 minutes usually, an hour maximum”. The person I spoke with said my model did not exist the in 2005 (which it did…) and said I was obviously mistaken. I was also advised to not change the transmission fluid because “Volvos ATF is made to last forever”. I just agreed made the appointment. I arrived at the dealership 5 minutes before my appointment time and spoke with the Volvo Service manager Richard Stevens. I was surprised to hear him say it would cost $120 to read the Volvo error message. Even more shocked to hear it would be $120 additional to read the Check Engine codes. He said the OBD I/II readers at chain auto stores weren’t as accurate (“not bullseye accurate” is still on the dart board) but I don’t understand how plugging in a machine to my vehicle can cost that much, not matter how fancy the equipment is. I asked for them just read the error message and checked with him again that it should just take less than an hour. The customer waiting area with free wifi and snacks was nice. Perhaps the only positive thing I can say about my experience. I had to enjoy it after waiting 2.5 hours for my car to come back out. I was told, as absurd as it sounds, that they couldn’t find a problem and my only two options were to have them flush the transmission fluid for $653 or replace the transmission for $7000. I was shocked. I can flush the fluid myself for $70 plus an hour of work (which I did this past weekend). On top of that, they still didn't clear the error message from the car. I spoke with Mr. Stevens in his office after and explained my frustrations. He said that location was more focused on Mercedes-Benz than Volvo, two new hires were making the appointments (therefore no credibility of what is said), and basically tough luck. Richard Stevens seemed like a likeable and nice guy but I still paid $120 for a diagnosis that diagnosed nothing, made outlandish suggestions, and wasted my time. I’m disappointed with Dick Dyer and Volvo. I will avoid this location and Volvo vehicles from now on. EDIT (Early June): John Madison claims to be trying to contact me to resolve this. I have called Dick Dyer and emailed him several times (called 6x and left voicemail plus 2 emails) and I have gotten no response. EDIT ( Early July): John Madison has still not gotten in touch with me. His attempts to "rectify" the situation have fallen very short. He has called twice, while I have called 24 times and left voicemails several. They don't seem to be interested in taking care of the customer. More