Dick Dyer Mercedes-Benz

Sara was very prompt in diagnosing my problem and quickly responded with an appointment for the service that I needed. While we waited for the battery to be changed she kept us informed of the progress She responded with an appointment for the service that I needed. While we waited for the battery to be changed she kept us informed of the progress She also immediately came to the service waiting area to tell us everything was completed. More

Service was well done in a timely manner. All services were provided assured. Service representative answered all questions. All services were provided assured. Service representative answered all questions. More

3 visits to the dealership to get A3 service check. Total over 175 miles total. The A3 completed, arrived home a light in the automobile stated check coolant low. That was supposed to be corrected by t Total over 175 miles total. The A3 completed, arrived home a light in the automobile stated check coolant low. That was supposed to be corrected by the 2nd trip. Auto not driving as good as it was when I took it there for the check up. 3rd trip I am told everything but a solution. Tires , animals in the car and my car is over 2000 miles. I didn't say I lived in Europe and many, many people drive Mercedes with over 200 ,000 miles. That's why I want efficient car service. I listened to one excuse after another. I was simply requesting the service I paid for. More

We only buy our vehicles at Dick Dyer because of the personal expert service and friendly people we can count on. Ryan takes care of me and my Mercedes, and we count on him. personal expert service and friendly people we can count on. Ryan takes care of me and my Mercedes, and we count on him. More

Everyone who greeted me was by name. Ryan in service is always extremely very helpful Ryan in service is always extremely very helpful More

Sarah is great. She really strives to take care of business professionally. I recommend any customer to her. Really had a great experience. Thank you so much. !! She really strives to take care of business professionally. I recommend any customer to her. Really had a great experience. Thank you so much. !! More

Always an amazing experience. The team takes great care of me and my car. Ryan and Sarah are my favorites. The team takes great care of me and my car. Ryan and Sarah are my favorites. More

Service is good, however, it is expensive. I feel one reason is labor is always charged as an hour no matter how long any repair or service takes. I think this is a misconception to the cust I feel one reason is labor is always charged as an hour no matter how long any repair or service takes. I think this is a misconception to the customer. If a service of an item takes 0.50 hour than the labor should be charged for 0.50 hour. Thats why most people avoid taking their vehicles back to the dealership, because they feel they are getting ripped off, even though they may be the most qualified and trained. I have two Mercedes vehicles, a 2011 GL450 and a 2015 C300 that i purchased from Dick Dyer and i spend quite a bit there having service and repairs performed due to technicians are the most trained and qualified, however, it comes at a expensive cost, with a current labor rate of $287 per hour. My service advisor Boyce always keeps me well informed of everything, and applies discounts when approved. More

“They have me covered. ” Appreciate their high attention to detail and and excellent in customer service. ” Appreciate their high attention to detail and and excellent in customer service. More

I have purchased several vehicles from Dick Dyer and it’s always been a pleasant experience and very reliable vehicles always been a pleasant experience and very reliable vehicles More