Dick Hannah Dick Says Yes

From the time that I got out of my car, I was satisfied. Nick approached me and was very friendly, and not overbearing. He allowed me to tell him what I was looking for before telling me what he could offer Nick approached me and was very friendly, and not overbearing. He allowed me to tell him what I was looking for before telling me what he could offer. The dealership did everything in their power to give me exactly what I wanted. For reasons beyond their control we were there for four and a half hours, which got very tiring. But my wife and I walked away with a smile on our faces. More

After giving this dealer a great rating I have since changed my opinion. Originally we did the online "pre-approval". Within minutes we received a call from the dealership. He told us we were pre-approv changed my opinion. Originally we did the online "pre-approval". Within minutes we received a call from the dealership. He told us we were pre-approved so we set up an appt. on the one day off we had. Once we got there it changed from being approved to "let's see if we can get you approved". We were under the impression we were approved for a certain vehicle we had looked at on the website. The salesman ran the numbers and told us we couldn't do the car we wanted but we were approved for a more expensive car with more miles. So after 5 hours at the dealership we left the lot with a car we really liked, even if the pmt. wasnt exactly what we were hoping for, after trading in our old car. After owning the car for 2 days and going to DEQ as we were required to do, we get a phone call from the dealer and the bank saying there are still some things they need to do to "finalize the approval". Correct me if I'm wrong, but isn't that something they should "finalize" before they take someone's trade-in and let them drive off the lot? After all of the latest issues we've been having I would recommend that people go anywhere BUT Dick Hannah. More

Robert was GREAT! he was polite, courteous and actually listened when we told him what we wanted but more importantly, he listened when we told him what we didn't want. He was never pushy or tried to sell listened when we told him what we wanted but more importantly, he listened when we told him what we didn't want. He was never pushy or tried to sell us something we couldnt afford. We were very pressed with how unstressful the whole experience was. Rachel was also a lot of fun to work with. She was on top of everything and had us in and out very quickly. I will highly recommend Dick Hannah to others and make sure they ask for Robert!! More

We received, fast and friendly service. We found the car online at the Vancouver store and she brought it up to longview for us to look at. She had a wonderful personality, great customer service. All aroun online at the Vancouver store and she brought it up to longview for us to look at. She had a wonderful personality, great customer service. All around good experience for us. We love the car we chose. More

Had been looking for a Dodge truck for a while. Found the one I liked and Nick was a very pleasant person to work with. When I need another car I will rember Nick. All the employees were friendly and offere one I liked and Nick was a very pleasant person to work with. When I need another car I will rember Nick. All the employees were friendly and offered us a drink and also let us bring our little dog in. More

I highly recomend Dick Says Yes and more specificly salesman Jake Adams. My wife and I went to the lot just to look at a vehicle and ended up going home with a great new Acura. The biggest reason we pu salesman Jake Adams. My wife and I went to the lot just to look at a vehicle and ended up going home with a great new Acura. The biggest reason we purchased a car that day was because of Jake. He was laid back, knowledgable, and very patient. Thanks again for the great vehicle Jake! More

I recently had the pleasure of purchasing a new vehicle at Dick Says Yes, and for the first time my car buying experience was GREAT!! I didn't go into the lot to buy a car at that moment, but after test dr at Dick Says Yes, and for the first time my car buying experience was GREAT!! I didn't go into the lot to buy a car at that moment, but after test driving and talking with the car salesmen I decided to go inside and crunch some numbers. I had the pleasure of purchasing my car from Jacob Adams, and if it hadn't been him, I doubt that I would be driving my new Acura!! He was very knowlegable, helpful, and not pushy at all. It was a pleasure working with and meeting him! Thanks Jacob!!! More

The best car buying experience I have ever had! I will buy my next car or truck from Robert Garrett and I will recommend to anyone looking to buy a car to go to Dick Says Yes!!! They are fabulous! This pu buy my next car or truck from Robert Garrett and I will recommend to anyone looking to buy a car to go to Dick Says Yes!!! They are fabulous! This purchase was a surprise graduation gift for our daughter. They made her dreams come true! We will be customers for life no doubt about it! More

They made this very easy and got me a car I could afford to make the monthly payments on without over extending me....they are a great place to shop. I will deff be back to get my next car from Robert. He w to make the monthly payments on without over extending me....they are a great place to shop. I will deff be back to get my next car from Robert. He was a great friendly sales person and made us feel welcome. More

The bottom line is the people at Dick Says Yes are the most human car salespeople I've ever dealt with. I drove off the lot with a great car, great customer service, and a fair price. However, the offer most human car salespeople I've ever dealt with. I drove off the lot with a great car, great customer service, and a fair price. However, the offer for "free tires for life" on their website is misleading (there is no fine print posted until you get into the showroom). Be sure you get the full details of their mandatory scheduled service at their network of dealerships to qualify for the tires before you weigh that into your decision to buy there. They said I'd lose the "tires for life" even if I changed my own oil!!! BUT the car I bought did have 4 brand new all weather tires (580 A B--good quality rating) installed. They replaced the rear brakes that needed to be done before it could be sold, but they also went ahead and replaced the front brakes that many other sellers would have left alone at 60% left. On the flip side, they didn't flush the transmission fluid even though one of their service techs re-checked and admitted he'd flush the fluid if it was his personal car, but might wait since it would cost so much. Hmmmmm. (They reported that they checked and replaced any necessary fluids) Be sure to ask for their internal service records and a CarFax--not an AutoCheck, this won't show service history! They provided both, but you have keep on them about it. They also had no problem with getting the manufacturer's dealership to inspect the car. They confirmed it was in great shape, besides the transmission fluid. Also got a better financing rate through Dick Says Yes' channels than I could through my credit union and the best private bank rates at the time. Again, their website advertised "3.99% APR" quickly changed to 4.25% when it came down to business because of the year/milage of the car even after they quoted the lower rate knowing what the car's year/milage was. No big deal on the monthly payments, but still wish they were more forthright with the criteria of their special offers. Even still, I feel good about giving Dick Says Yes my business and will look there first the next time I buy a used car. There's always surprises when you are buying a car, but I feel that this dealership was far and above any other that I've experienced and offered the best all around deal on the west coast. More