Dick Hannah Jeep

I don’t normally write reviews yet I thought one was warranted in this situation. I called Dick Hannah dealership due to a vehicle on Cars.com. I spoke with the sales rep that went by Ozzy. I told him t warranted in this situation. I called Dick Hannah dealership due to a vehicle on Cars.com. I spoke with the sales rep that went by Ozzy. I told him the car we worked out a deal for me to buy the vehicle with several calls, texts and emails. On Wednesday, July 10th I told him I would take off Friday and make the 3 hour drive to his location. I would drop my truck at the detail shop, buy the vehicle and return on Sunday to pick up my truck. I just needed him to send me the price and I would bring a check. He text me Thursday morning and said I sent it. I text back and said I didn’t get it and that’s when he went dark, ghosted me no more messages. I called the dealer and explained my situation, they said we’ll get back to you. No call back, I called again and asked to speak to a manager, they would not put me through, and then told me the vehicle had been sold the night before. This is the way they treat their customers. I called due to the distance, I set a deal, and would have even put down money on the vehicle, but I was told the vehicle would be held for me. Ozzy told me they couldn’t hold it until Sunday when could make it, so I took the day off work to make sure the deal went through. HORRIBLE CUSTOMER SERVICE! More

HORRIBLE EXPERIENCE! ! They lost a repeat customer for life!! I went in to buy a 2023 Jeep Renegade on July 3,2024. I was there five to Six hours and started the financi ! They lost a repeat customer for life!! I went in to buy a 2023 Jeep Renegade on July 3,2024. I was there five to Six hours and started the financing process. I had to take grandkids to swimming lessons we agreed that I would bring the trade in vechicle on july4th. I got a call from Bill the salesman that same evening on July 3rd. The first thing that came out of his mouth is we have a white jeep I.can sell you. I was like Wait? What? they sold the black jeep that I was in the process of buying? he said yes. I was pissed after calming down and talking to my wife she was still interested in the white jeep so he said ok and would start working on it. Then two days later never heard back. Called to talk to the GM they said they didnt have one but Amanda is floor manger acting GM. I asked them to have her call me. Amanda and I finally connected I asked her if she knew the situation and she said she was told by Bill that I had to go home and talk to my wife more about the jeep. I said thats a lie we already started the process on that jeep by trying to get financing and that I was suppose to bring the trade in on july 4th. She explained to me that Bill didnt hold on to the jeep keys that he put them back and someone else came in looked at the jeep and the keys were in the lock box which ment it was available and they sold it. She told me that when someone is securing financing that they are suppose to keep the keys so it was his fault it was sold from underneath me but she wanted those jeeps gone so she asked me how she could turn this situation around? I said by making us a better deal on this one and she said she would she was gonna go get stock number and grab keys.. So the more I thought about this whole situation the more I got mad.I was so pissed from this whole situation that I was trying to look for a ex manger who sold me my jeep at Dick Hannah. I found him at TIME Chrysler,Jeep,Ram in Portland. Guess what we went there and we were treated like royalty the saleswoman Roxanne was Awesome and Dave Erriccsen (manager) Awesome. No pressure, wasn't there for endless hours and we went home with a beautiful willy's wrangler with $11,000 miles. Time Got new members of there jeep family. They will get my repeat business and service. I highly recommend TIME dealership they believe in there customers. Oh by the way!! Dick Hanaah NEVER got back to me they could have at least called me and let me know they didn't forget about us. But nope GHOSTED again.. They need to change there slogan "Belive in Nice." Tjey don't care about customers or repeat customers it's all about the "SALE." I will NEVER buy anything from that dealership and I Will steer anyone away from them that I know that is looking. I belong to a lot of jeep groups here in Vancouver/Portland as well as online and the only place I will refer to.is TIME Chrysler, Jeep, Ram. Ask for saleswoman Roxanne and Manager Dave. They want your business and will treat you right. Here is a pic below of the jeep we got from TIME We had the best experience!! More

Karim helped us out a lot. He has excellent service and walked us through the whole process of purchasing a vehicle and we were able to leave today with a vehicle. He was an am He has excellent service and walked us through the whole process of purchasing a vehicle and we were able to leave today with a vehicle. He was an amazing sales person and I will definitely be back in the future to dick Hannah keep. Thank you for helping us today! More

Bill Ferra is the absolute man. Highly recommend for new or used car purchases. This guy knows what he’s doing! A+++ Highly recommend for new or used car purchases. This guy knows what he’s doing! A+++ More

Very appreciative of the personalized service provided by Brett with the purchase of our Jeep Compass!! Our previous car was totaled by an uninsured motorist, so finding a comparable replacement was difficul Brett with the purchase of our Jeep Compass!! Our previous car was totaled by an uninsured motorist, so finding a comparable replacement was difficult. Brett went above and beyond to find a car with all the bells and whistles within our budget. Great car buying experience at Dick Hannah Jeep!!! More

Our buying experience was great! Steve was very knowledgeable, personable and made the experience fun and exciting. Steve was very knowledgeable, personable and made the experience fun and exciting. More

One of the best experiences I have ever had buying a car. Bill was my consultant and now friend, working with someone who actually listened to what I wanted and did everything they could to fulfill that requ Bill was my consultant and now friend, working with someone who actually listened to what I wanted and did everything they could to fulfill that request, was an unforgettable experience. Legendary customer service! The whole team was like this!! Thank you so much again! Couldn’t be happier with my purchase. More

Bill made the experience easy and as quick as possible. Was easy to get along with, and very personable. Was easy to get along with, and very personable. More

Great buying experience with Steve at Dick Hanna Jeep, he and the team went above and beyond my expectations. and the team went above and beyond my expectations. More

I'm so happy with my VW Tiguan I purchased from Dick Hannah Jeep by Van Mall. I was unsure what I wanted in a new vehicle. Bill Farra helped me find what I needed by asking me a lot of questions of what Hannah Jeep by Van Mall. I was unsure what I wanted in a new vehicle. Bill Farra helped me find what I needed by asking me a lot of questions of what I wanted in my new vehicle. While we test drove it, he knew all the features already. He pointed out the newest upgrades, I didn't know were possible. He was very knowledgeable about the engine and overall driving experience. A few days after my purchase I was contacted to make sure I was still satisfied and happy with my new vehicle. I had a few qurstions and Bill had me return so he could help me learn and understand how certain features worked. If I purchase another vehicle, I will definitely contact Bill. Thank you so much! More