Dick Hannah Jeep

I went in to ask some questions about a current lease I was in and left with a new Jeep. These people are very nice and very helpful! I would recommend them to anyone! My only regret is not coming in soon was in and left with a new Jeep. These people are very nice and very helpful! I would recommend them to anyone! My only regret is not coming in sooner. More

I have spent the last twenty years at Dick Hannah purchasing various vehicles some disappointing service some good. Today Saturday November 13, 2021 I stopped by the dealership in the am Shawn approa purchasing various vehicles some disappointing service some good. Today Saturday November 13, 2021 I stopped by the dealership in the am Shawn approached my vehicle I mentioned that I did not have an appointment, however; my check engine light was on for two days and asked if they would have time to check the engine needed reassurance that there was no major problem for me to get back to Long Beach, WA. Shawn said he could get me in and the cost to look at it would mean a few hours and $175 for diagnosing plus costs for repair Shawn did mention it would be fine as long as the check engine light is not flashing. I did make it back to Warrenton, OR and stopped in at Lums Jeep dealership I spoke to the service department and explained about the check engine light they asked me to wait a moment then they can take a look to give me a diagnosis well guess what 15 minutes later I had the diagnosis and saw where the squirrels were eating my wires where #5 was misfiring made an appointment to bring the car back in for Lums to fix the vehicle there was no charge and no pressure in where I take my car to get it fixed. I live in Vancouver, WA, however; I will dive to Warrenton, Ir to have my car repairs done and purchase of my new vehicle. The difference? Dick Hannah’s moto is “Believe in Nice” Lum’s “Believe in service” This has not been the first time at Lums when I’m in town and needed to have one of my vehicles looked at they were always right there to help and at no charge. Lum’s you have a customer for life! More

A lot more expensive than any other dealer Jeep/ Dodge from portland . Need to change my exhausted filter. It was incredible over priced . Never will user their service in the future. Never .Ever . from portland . Need to change my exhausted filter. It was incredible over priced . Never will user their service in the future. Never .Ever . More

On November 4 I scheduled an appointment for new exhaust on challenger. I requested estimate as I seriously budget and hate surprises. I called and miss said that it could take a day and half for a two hour on challenger. I requested estimate as I seriously budget and hate surprises. I called and miss said that it could take a day and half for a two hour job. Five days later no estimate. Sent email and text asking if Lyft ride was extra and again for estimate. Nothing! I know they are far too busy to put aside their work to answer simple questions from the likes of me! I came to the conclusion that my money is not enough for the time it would take to answer my questions. I certainly did not want to spoil their day by adding to their work load. So I canceled my 7 am appointment for Wednesday to lighten the stress. Tim britches was my advisor per email. More

Our sales rep Steve was very helpful in finding us our new car. We were on the fence between the Grand Cherokee and the Palisade. After learning about all the functions of the Cherokee we went with a new new car. We were on the fence between the Grand Cherokee and the Palisade. After learning about all the functions of the Cherokee we went with a new “L” Overland. This by far was the best experience we have had with a car dealer. Steve showed us all the options on the Overland and Limited. What I really liked is he then let us make the choice on our own. I also really appreciated that Steve was very understanding that I have been busy with work and was more than willing to work around this. The financing and final sale was also very pleasant. Once again, I was shown all the options available and given the time to make the best choice for me on my own. This allowed me to walk out of the with a deal I was 100 % satisfied with! We are big fans of Steve and this dealership More

Very friend and knowledgeable staff. Dan Willyerd my sales an answer all of my questions and helped me get the car of my dreams. There were no high pressure sales the process was quick and easy. Tha sales an answer all of my questions and helped me get the car of my dreams. There were no high pressure sales the process was quick and easy. Thanks Dick Hannah Troy Harris More

Great service! Everyone was very friendly and helpful. Everyone answered all of our questions and was very enjoyable to work with. Would recommend to my family and friends. Everyone answered all of our questions and was very enjoyable to work with. Would recommend to my family and friends. More

After calculated research on the Rubicon 4xe, I attempted to find one in the Portland, Oregon area. The vehicle is like a unicorn, almost impossible to capture. However, there is gold at the end of the rainb to find one in the Portland, Oregon area. The vehicle is like a unicorn, almost impossible to capture. However, there is gold at the end of the rainbow. I was able to find one in transit and the dealership held it for me. The communication was spot on from Steve Walsh when the vehicle arrived. Additionally, the floor manager; David Ericcsen was great to work with as well. Some dealerships give you the bait and switch and the numbers don’t project what was originally stated. However, the dealership honored the MSRP price that was emailed to me vice the additional dealer markups that are becoming common in the industry. I am Active Duty Military and stationed in California, but I have an address in Oregon that allowed me to take advantage of “No Sales Tax”. By far one of the best experiences I’ve encountered leasing a vehicle and would definitely recommend Dick Hannah Jeep to anyone that is in the market. Thanks to everyone on the staff. CW More

I dropped off my truck to get the rear pinion seal replaced and wanted them to check out a clicking that I noticed in the steering wheel when turning sometimes. Was informed that the pinion seal would replaced and wanted them to check out a clicking that I noticed in the steering wheel when turning sometimes. Was informed that the pinion seal would cost $275 to replace and was told it needed a new front case assembly, for $4,102. I purchased it recently and the dealership that I bought it from agreed to pay for the repairs. A grand totaly of $4,766.70. Once the approval was given to start the repair they said they had to order the parts and should receive them by the 4th. A shipping delay caused the parts to be delivered over a week later on the 12th. I had the tracking number and was in contact with the shipping company throughout the process. Once delivered I contacted the dealership to get an updated timeline of when they would complete the work on my truck and was told they were waiting on the part and they would hopefully get it on the 13th and get the truck fixed by the end of the day. I informed them that I knew the parts were already delivered because I had tracked them. No explanation. I contacted them again today (14th) and asked when my truck would be ready and was told that it would now be ready Monday the 16th in the afternoon. I would think that after being delayed for over two weeks that this would be a high priority of theirs, but apparently not. Every step of the way I have had to initiate communication and ask what is going on with my truck. I rely on this vehicle for work and am extremely disappointed with the lack of communication and customer service. More

I came in with my family, looking for a family vehicle. I worked it Joe and Mikella and they really listened and made us happy. These two really care about their customers and aren’t pushy! worked it Joe and Mikella and they really listened and made us happy. These two really care about their customers and aren’t pushy! More