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Dick Hannah Jeep

Vancouver, WA

4.8
736 Reviews

3517 NE Auto Mall Dr

Vancouver, WA

98662

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Showing 736 reviews

November 30, 2021

I came in to look at Jeeps. My girlfriend and I are in the market and wanted to start our search. Mikella helped us while we were there. They are short on inventory but Ben then still showed us all the op More

by 49ners are #1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikella Ojeda
Nov 30, 2021 -

49ners are #1 responded

I plan on sending everyone to mikella.

November 30, 2021

I came into Dick Hannah Jeep and worked with Mikella and Joe. We came looking for a special vehicle and Mikella found it for us right away. She went over all the features and it was an enjoyable experience. More

by PNW all day
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe Lackey, Mikella Ojeda
Dec 03, 2021 -

Dick Hannah Jeep responded

Hi. Thank you for your kind review; we are happy to pass along your comments to the team here at Dick Hannah Jeep! We hope to see you soon!

November 26, 2021

Steve was wonderful. He helped me find just the right vehicle for me. He even walked over and got a subaru for me to test drive. He was knowledgeable about the vehicles that I drove. More

by Weef68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arman, Chris Kiouftis, Steve Walsh
Nov 30, 2021 -

Dick Hannah Jeep responded

Hi, thank you for your kind review; we are happy to pass along your comments to Steve here at Dick Hannah Jeep! Please let us know if there is anything else we can do for you; we are more than happy to help! Take care!

November 19, 2021

I went in to ask some questions about a current lease I was in and left with a new Jeep. These people are very nice and very helpful! I would recommend them to anyone! My only regret is not coming in soon More

by cannon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Walsh
Nov 22, 2021 -

Dick Hannah Jeep responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

November 13, 2021

I have spent the last twenty years at Dick Hannah purchasing various vehicles some disappointing service some good. Today Saturday November 13, 2021 I stopped by the dealership in the am Shawn approa More

by Sheila.B
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawn
Nov 15, 2021 -

Dick Hannah Jeep responded

Hi Sheila, thank you for taking the time to share your experience with us. We are sorry to hear we missed the mark during your most recent visit. We are always working to improve our work and do better to help you out, and we regret you did not get the service you deserve! If you are willing to give us another chance, we would appreciate the opportunity to make things right. Ken Dent Parts and Service Director Dick Hannah Chrysler Jeep 360-397-4627

Nov 15, 2021 -

Sheila.B responded

Thank you Mr. Dent for reaching out, however; I’m now questioning the service department at Dick Hannah as the service department recently had repaired cylinder #3 no explanation as why it was misfiring cost $1300 according to Lum’s dealership and looking at the engine after the cover was removed it was obvious the squirrels had been chewing on those wires and foam for a while and now #5 is misfiring. (Lum’s suggested to check with homeowner’s see if they would cover the damage)The other question is service work on my vehicle just after the cylinder #3 work was done there was a chance to have the insurance company cover the replacement of my drive shaft, however; when asked for photos or actual part the service personnel said the part was already thrown out and they could not take picture’s as they change there tune as to actually what was done so another $1800. So I’m not sure what could be done to make things right? Currently I have my appointment with Lum’s to have the service work done

November 12, 2021

A lot more expensive than any other dealer Jeep/ Dodge from portland . Need to change my exhausted filter. It was incredible over priced . Never will user their service in the future. Never .Ever . More

by cirlenesantana
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jeff
Nov 18, 2021 -

Dick Hannah Jeep responded

We truly appreciate your honest feedback. We aim to provide the best possible experience and fair prices as well. We will be sure to take a look into costs and if there is anything we can be doing better to improve your experience. Ken Dent Parts and Service Director Dick Hannah Chrysler Jeep 360-397-4627

November 09, 2021

On November 4 I scheduled an appointment for new exhaust on challenger. I requested estimate as I seriously budget and hate surprises. I called and miss said that it could take a day and half for a two hour More

by Theodisjr1
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Tim britches was advisor per email., Ken Dent
Nov 15, 2021 -

Dick Hannah Jeep responded

It's upsetting to hear that you did not receive the top-notch service we strive to provide. We apologize for the lack of communication and quick answers to your questions. We would appreciate the chance to make things right and learn more about what went wrong. If you are willing to give us another chance, please reach out to go over how we can turn things around! Ken Dent Parts and Service Director Dick Hannah Chrysler Jeep 360-397-4627

Nov 15, 2021 -

Theodisjr1 responded

Your reply is so laughable I spit my coffee out reading your response. My post was made a week ago! I don’t have another week waiting on you. Have a good day! Lmao!

November 04, 2021

Our sales rep Steve was very helpful in finding us our new car. We were on the fence between the Grand Cherokee and the Palisade. After learning about all the functions of the Cherokee we went with a new More

by derek.pridgeon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ammar Njoum, Steve Walsh
Nov 07, 2021 -

Dick Hannah Jeep responded

Hello, Thank you for your kind review; we are happy to pass along your comments to Steve here at Dick Hannah Jeep! We are always more than happy to assist you if anything else comes up. Take care!

November 02, 2021

Very friend and knowledgeable staff. Dan Willyerd my sales an answer all of my questions and helped me get the car of my dreams. There were no high pressure sales the process was quick and easy. Tha More

by Troyhharris
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rich Anderson
Nov 04, 2021 -

Dick Hannah Jeep responded

Hi, we're happy you found our staff to be so supportive during your experience here at Dick Hannah Jeep. We look forward to your next visit! Take care!

October 30, 2021

Great service! Everyone was very friendly and helpful. Everyone answered all of our questions and was very enjoyable to work with. Would recommend to my family and friends. More

by Tjhiggins80
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan in sales. Don’t remember financing name but he was great too
Nov 01, 2021 -

Dick Hannah Jeep responded

Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!

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