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Dick Hannah Jeep
Vancouver, WA
736 Reviews
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September 22, 2021
After calculated research on the Rubicon 4xe, I attempted to find one in the Portland, Oregon area. The vehicle is like a unicorn, almost impossible to capture. However, there is gold at the end of the rainb to find one in the Portland, Oregon area. The vehicle is like a unicorn, almost impossible to capture. However, there is gold at the end of the rainbow. I was able to find one in transit and the dealership held it for me. The communication was spot on from Steve Walsh when the vehicle arrived. Additionally, the floor manager; David Ericcsen was great to work with as well. Some dealerships give you the bait and switch and the numbers don’t project what was originally stated. However, the dealership honored the MSRP price that was emailed to me vice the additional dealer markups that are becoming common in the industry. I am Active Duty Military and stationed in California, but I have an address in Oregon that allowed me to take advantage of “No Sales Tax”. By far one of the best experiences I’ve encountered leasing a vehicle and would definitely recommend Dick Hannah Jeep to anyone that is in the market. Thanks to everyone on the staff. CW More
by Chris Worthy
Employees Worked With
David Ericcsen, Steve Walsh
August 13, 2021
I dropped off my truck to get the rear pinion seal replaced and wanted them to check out a clicking that I noticed in the steering wheel when turning sometimes. Was informed that the pinion seal would replaced and wanted them to check out a clicking that I noticed in the steering wheel when turning sometimes. Was informed that the pinion seal would cost $275 to replace and was told it needed a new front case assembly, for $4,102. I purchased it recently and the dealership that I bought it from agreed to pay for the repairs. A grand totaly of $4,766.70. Once the approval was given to start the repair they said they had to order the parts and should receive them by the 4th. A shipping delay caused the parts to be delivered over a week later on the 12th. I had the tracking number and was in contact with the shipping company throughout the process. Once delivered I contacted the dealership to get an updated timeline of when they would complete the work on my truck and was told they were waiting on the part and they would hopefully get it on the 13th and get the truck fixed by the end of the day. I informed them that I knew the parts were already delivered because I had tracked them. No explanation. I contacted them again today (14th) and asked when my truck would be ready and was told that it would now be ready Monday the 16th in the afternoon. I would think that after being delayed for over two weeks that this would be a high priority of theirs, but apparently not. Every step of the way I have had to initiate communication and ask what is going on with my truck. I rely on this vehicle for work and am extremely disappointed with the lack of communication and customer service. More
by masonshirts1991
Employees Worked With
Gabe
July 31, 2021
I came in with my family, looking for a family vehicle. I worked it Joe and Mikella and they really listened and made us happy. These two really care about their customers and aren’t pushy! worked it Joe and Mikella and they really listened and made us happy. These two really care about their customers and aren’t pushy! More
by Junior
Employees Worked With
Joe Lackey, Mikella Ojeda
April 30, 2021
Our salesman Steve did a fantastic job of keeping us informed about the truck we were looking at. He was great at helping us get into the right vehicle for our family. He was friendly and very informati informed about the truck we were looking at. He was great at helping us get into the right vehicle for our family. He was friendly and very informative. More
by geanderson
Employees Worked With
Steve Walsh
July 30, 2020
I worked with Chandler and Chris. I was a first time buyer and was worried I wouldn't be able to get what I want but I left happy with a great looking car. Super happy buyer and was worried I wouldn't be able to get what I want but I left happy with a great looking car. Super happy More
by Vic
Employees Worked With
Chandler Forbes
October 07, 2019
Completely satisfied. Joe Lackey was very easy to work with. He showed us everything that we wanted to see and we never felt pressured. He is straight forward and honest. Joe Lackey was very easy to work with. He showed us everything that we wanted to see and we never felt pressured. He is straight forward and honest. I would definitely use his services again. When it came time to sign, Hamid made it easy and smooth. More
by Jim R.
Employees Worked With
Hamid Safavi, Joe Lackey
September 17, 2019
Lied to ignored and threatened Bought a 2010 Chevy Silverado from the dick Hannah Chrysler Jeep in Vancouver. At which time I was promised that “ if you have any problems with it an Bought a 2010 Chevy Silverado from the dick Hannah Chrysler Jeep in Vancouver. At which time I was promised that “ if you have any problems with it and you bring it back we will take care of it, and if you take it to your auto repair shop there might be 100.00 deductible which could be waived” great because being a used truck ( only 60000) it was covered for any problems. So I did everything I had to to comply with service contract. Jump ahead to July 22, 2019 brought into service for a rattle under dash, burnt out head light, and oil change, which being told as customer appreciation oil changes, lights, wiper blades 50% off, free washes. The first words out of service reps mouth was there would be a 145.00 diagnostic charge and if parts not covered I would be responsible to pay. What happened to you bring it here we will take care of it!!! So I told them just change bulb and oil, if air filter was dirty to put in a new one. I got wash free but bulb and oil change was 110.00. On 9/4/2019 check engine light came on, brought in 9/5/2019 and Darin the service manager met me and the first words were 145.00 diagnostic charge and parts may not be covered. So I told them the plan I was sold at date of purchase would cover any problem as long as I brought to them. Was told you need to take that up with sales. So I went to the sales manager Chris kiouftis ( floor manager) told he would look into it. Then after 3 hrs in waiting room, Darin came to me and said my air flow sensor was contaminated by oil being sucked in because who ever did my oil change had over oiled my kan- am air filter bath and it caused the problem and of course not covered parts and I needed to replace them. When I told him that they changed my oil and I specifically told them to service air filter that they need to fix at no charge to me. Darin left came back 10 minutes later and Ubered me home told 3 more hrs. I called them at 530 pm and told they would stay late and fix it. Darin called me 730 am and told me it was done at no charge. When I arrived I was met by Darin with my receipt and was told we removed sensor wiped it off cleaned air filter and reset light. I asked why when I was responsible it had to be replaced when it’s them they just wiped it off and re installed. I then went into Chris and his response was didn’t finance call you, and I told him no. Waited all day nothing..... I called Chris at 550 pm and was told by Chris” I am trying to help you if I wasn’t I would just ignore you and ban you from property” and he would call me back. I have called every day since and now we are at 9/17 and have tried moving up chain of command to question why? Went to Chris, Garret Graham and Sydney lamar and have sent emails to all and included Kent Dent who I have called never there, To this day I am promised a call back that all info was sent to him and he knows about me. NOTHING!!!!! I bet if I went to lot I am banned. I tried calling corporate offices and found I was just being bounced back to dealership. All I want now is of course replace parts like they expected of me and just a phone call back even just to lie to me.. stay away from this place they just want your name on dotted line and then you mean nothing,.... THATS NOT NICE or anyway to do business!!!!!! More
by JeffArbon
Employees Worked With
Garret graham sydney lamar, Chris Kiouftis
August 15, 2019
Great Customer Service! Brian Cortez introduced himself as soon as we got out of my husbands truck and was very polite! My jeep had not worked for over 2 months and he showed Brian Cortez introduced himself as soon as we got out of my husbands truck and was very polite! My jeep had not worked for over 2 months and he showed us around the lot to find my new car. He was very patient with me while trying to find the perfect car. When we finally did, he got us the price we were looking for and could afford. My first dealership experience was a good one thanks to him! More
by cassiepayne
Employees Worked With
Brian Cortez
July 08, 2019
Best buying experience ever! Awesome experience. LaLena and Hamid were super friendly and I felt like family the whole time! Was the best buying experience I’ve ever had! Awesome experience. LaLena and Hamid were super friendly and I felt like family the whole time! Was the best buying experience I’ve ever had! More
by doogie
Employees Worked With
Nabel , Hamid Safavi, LaLena Stewart
June 30, 2019
Excellent Customer Service So happy with my beautiful new Jeep Cherokee! LaLena and Nabel were wonderful to work with! Thank you for all your help. I got a great deal and had a So happy with my beautiful new Jeep Cherokee! LaLena and Nabel were wonderful to work with! Thank you for all your help. I got a great deal and had a good experience. More
by Sky1
Employees Worked With
Nabel, LaLena Stewart
