Dick Hannah Jeep

Was just looking but ended up buying. We were out on vacation and had thought about updating our old pickup. Looked on line and found a RAM 3500 at Dick Hannah Dealership at sounded inter We were out on vacation and had thought about updating our old pickup. Looked on line and found a RAM 3500 at Dick Hannah Dealership at sounded interesting and something that might fit our needs. Stopped by and was assisted by Joe Lackey. Joe was one of the best salesman we have had the pleasure of dealing with in a long time. We decided to purchased the used RAM 3500. It was a new trade-in and had been through the shop but had not been detailed yet. Because of this the whole process took a little longer then normal. But by the end of the day we drove off with our new purchase and was very pleased with the whole experience. Nice doing business with a dealership that has great customer service and friendly staff. Thanks again Joe Lackey for all your assistance. More

Best dealer experience of my life! After going to every dealership in and around the Seattle area where I live and having to deal with the typical car dealership experience (high pressu After going to every dealership in and around the Seattle area where I live and having to deal with the typical car dealership experience (high pressure, old school sales tactics, etc) I found Dick Hannah Jeep in Vancouver online and was amazed at their inventory. I quickly found 2 Jeeps I was interested in so I emailed the internet team and was amazed at their response time. I was able to negotiate a price on an amazing Mojito Wrangler Rubicon. The next day I hopped on the train from Renton to Vancouver and was greeted at the Train station by my sales associate Curtis who just happened to be driving the Mojito Jeep I was hoping to buy. After a test drive we headed inside and there were no surprises at all Curtis handled everything and in a very short period of time I was out the door and on my journey back home in my brand new Jeep. From the internet team (Marissa) to my sales associate Curtis and even Finance was the easiest car buying experience I have ever had. I would recommend them to anyone looking for an honest, straight forward buying experience, and they are defiantly worth the drive or train ride if your coming from a distance. I will be back and I will send everyone I know because these guys are legit and I don't normally write reviews like this but I am speechless and they deserve it. More

Friendly, helpful transaction Highly recommend Dick Hannah. Lelana, my salesperson, was very personable and great to work with. She was able to find me a car that had everything I Highly recommend Dick Hannah. Lelana, my salesperson, was very personable and great to work with. She was able to find me a car that had everything I was looking for without wasting my time showing me ones that didn’t. Bassam, the finance guy made the grueling part of buying a car quick and easy. When I’m ready to trade up, I’ll definitely go back there! More

Worst customer service, ever! Very disappointed with the lack of communication and the misinformation. The car was not ready when promised, they made no apologies, nor did they ev Very disappointed with the lack of communication and the misinformation. The car was not ready when promised, they made no apologies, nor did they even contact me to say it wouldn't be ready. After the second missed due date we spoke to a person on the phone that said they would get us a loaner. Went into the shop to be told they wouldn't, and the car might be ready as soon as that afternoon... even though they didn't have the part yet!? Cindy (who said she was the manager) said she would call us later that afternoon. We never heard from her. A week after that the car was ready. We were charged $950.00 over what we were quoted. We were told the quote did not include labor! Who doesn't include labor in the quote? Dick Hannah says they believe in "nice". If they think this is nice, What does terribe look like? More

Rare experience at a dealership. Ok, I know how dealerships work., I spend half my life working at them and still know a lot of people who do. I always dread going car shopping due Ok, I know how dealerships work., I spend half my life working at them and still know a lot of people who do. I always dread going car shopping due to the salesman and the whole process that takes WAY too much time and never turns out in your favor, or even how they promised up front. BUT! Curtis was a breath of fresh air. We were actually leaving the lot as we couldn't find what we wanted (or wanted to AFFORD), and he just hung out with us and chatted, and more importantly, LISTENED. by the time were were done, I got into what I thought was an impossible deal and drove home 2 new 2019 vehicles. WE really only came in to sit in a used 26k grand cherokee to see if the wife liked it or not, yet we drove home in a cherkoee trailhawk and a wrangler! how's that for finding the impossible deal! Thank you Curtis! Thank you to the finance teams and everybody else that made this happen. It still took long, but I am pleased to say this was the best dealership experience I have ever had. Now, to test their service department next, since I have had very bad luck with them in the past... More

Deceptive, ignorant, and complete lack of respect Bought 2 Jeeps here 3 years ago at the same time. My wrangler, 24k miles and needs a battery. Dropped it off last night for an appointment at 7...to c Bought 2 Jeeps here 3 years ago at the same time. My wrangler, 24k miles and needs a battery. Dropped it off last night for an appointment at 7...to change a battery. 10 hours later and it’s still not been looked at, received zero communication all day in spite of calling and emailing, all the while being promised to get updates. Nope, not a one. The person I’m supposed to deal with has been evasive, knows nothing about the status, has provided no communication and keeps telling me that just because I had an appointment at 7 A.M. doesn’t mean that’s when the car will be looked at. So, basically, ignorant of what the word appointment means. She literally told me that the word appointment has a different definition in the auto industry...um...no, it’s the same definition and expectation no matter what industry. This service dept shows a complete lack of respect for someone who spent over 75k. Also, can’t get a hold of the service Dept manager, Ken. I will NEVER return to this dealership and will advise anyone who will listen to avoid them like the plague. More

Upgrade Time to upgrade going to dick Hanna jeep at the Vancouver automall. I AM A REPEAT COSTUMER.I HAVE NEVER HAD A BAD EXPERIENCE THERE. I have recommended Time to upgrade going to dick Hanna jeep at the Vancouver automall. I AM A REPEAT COSTUMER.I HAVE NEVER HAD A BAD EXPERIENCE THERE. I have recommended this dealership to all my friends and family. Thanks Dan Finley More

I had an exceptional experience I purchased my new Jeep Cherokee from Dick Hannah and my salesperson was Rosa. I recently dropped off the jeep at the dealership to have heated seat I purchased my new Jeep Cherokee from Dick Hannah and my salesperson was Rosa. I recently dropped off the jeep at the dealership to have heated seats installed. From the minute I dropped off my jeep and then returned to pick it up, I had EXCELLENT customer service. The jeep was ready a little earlier than expected, Rosa went way out of her way to make sure it was a smooth transition for me. She was also very helpful in setting up my UConnect account for me and answering all my additional questions about the jeep. Thank you Rosa!!! I LOVE the heated seats, they are prefect. More

BUYER BEWARE!! PLEASE READ!! BUYER BEWARE ALERT! DO NOT BUY A CAR FROM ABRAHAM OR TITO! OR DICK HANNAH IN MY OPINION! I RECENTLY BOUGHT A 30,000 CAR FROM DICK HANNAH AND HAD TH BUYER BEWARE ALERT! DO NOT BUY A CAR FROM ABRAHAM OR TITO! OR DICK HANNAH IN MY OPINION! I RECENTLY BOUGHT A 30,000 CAR FROM DICK HANNAH AND HAD THE WORST CAR BUYING EXPERIENCE OF MY LIFE. I REALLY FEEL LIKE THIS NEEDS TO BE SHARED BECAUSE THERE ARE MANY OTHER DEALERSHIPS THAT WILL TREAT YOU RIGHT. MY EXPERIENCE STARTED BY WALKING IN AND ASKING FOR HELP ON TRADING IN MY CURRENT CAR AND GETTING A NEW ONE. IMMEDIATELY I WAS TOLD TO SIT DOWN AND WAIT TO SEE IF I QUALIFIED. ABOUT AN HOUR AND A HALF LATER I WAS TOLD I AM QUALIFIED AND THEY BROUGHT ME A CAR, THEY DIDN'T ASK ME WHAT I WANTED. I WAS TOLD THIS WAS ALL I COULD AFFORD. WHILE THAT DID THROW ME OFF A BIT, I ACTUALLY LIKED THE CAR, SO I WENT WITH IT. THEY KEPT BRINGING ME NUMBERS THAT WERE WAY OUTSIDE MY PRICE RANGE FOR A MONTHLY PAYMENT AND WE FINALLY SETTLED ON AN AMOUNT BECAUSE ABRAHAM SAID THAT HE WOULD TROW IN THE EXTENDED WARRANTY, AND I THOUGHT THAT WAS FAIR SINCE MY PAYMENT WAS ABOVE WHAT I WANTED TO PAY. SO, I SIGN THE PAPERWORK AFTER BEING IN THE DEALERSHIP FOR ALMOST 5 HOURS, EXTREMEMLY TIRED, I SIGNED IT ALL AND WALKED TO MY CAR. I IMMEDIATELY NOTICE A LARGE DENT IN THE PASSENGERS SIDE DOOR. THEY TRIED TO TELL ME THERE WASN'T ONE AND I WASN'T LEAVING WITH THIS DENT, SO THEY CALLED THE OWNERS OUT AND THEY SAID THEY WOULD FIX IT. THEY TOLD ME TO BRING THE CAR BACK THE NEXT MONDAY, A WEEK LATER AND THEY WOULD FIX THE EASY TO COME OUT DENT IN THE DOOR AND PROVIDE ME WITH A CAR TO DRIVE TO WORK. I DROPPED MY BRAND-NEW CAR OFF WITH 200 MILES ON IT. THEY SAID IT WOULD BE READY THE SAME DAY. I CALLED AND CALLED DAY AFTER DAY WITH NO UPDATES. FINALLY; THEY JUST STARTED IGNORING MY CALLS AND EVEN GETTING MAD AT ME WHEN I SHOWED UP TO THE LOT TO FIND OUT WHAT IS GOING ON. LIE AFTER LIE ABOUT WHERE MY CAR WAS. 6 DAYS LATER IN THE EVENING THEY SAID MY CAR WAS READY I WENT TO GET IT AND IT HAD 437 MILES ON IT. THEY DROVE MY CAR OVER 200 MILES I NEVER GAVE ANYONE PERMISSION TO DRIVE MY CAR ANYWHERE! THEIR EXCUSE WAS THAT THE MECHANIC WAS IN PORTLAND SO THEY HAD TO DRIVE THERE, IT IS NOT 200 MILES TO PORTLAND. I COMPLAINED TO THE HIGHEST MANAGER AND HE TOLD ME HE WOULD MAKE SURE I WAS HAPPY BY THE TIME I GOT MY CAR BACK. I HAVE NOT HEARD ANYTHING FROM HIM. AFER LOOKING AT MY PAPAREWORK I INDEED PAID 3000.00 FOR THE EXTENDED WARRANTY THAT ABRAHAM THREW IN FOR ME. THE TERMS WERE DIFFERENT THAN WHAT WE AGREED ON AND TALKED ABOUT. I ALSO FOUND OUT THEY PULLED MY CREDIT FROM 10 DIFFERENT CREDIT UNIONS AND MY SCORE WAS IMPACTED GREATLY. I WAS NOT TAUGHT ANYTHING ABOUT MY NEW CAR, THE CAR SHUT OFF AT THE LIGHT AND I GOT WORRIED BUT IT TURNES OUT THAT WAS A FEATURE OF MY CAR. TITO WAS THE MOST UNPROFESSIONAL PERSON I HAVE EVER WORKED WITH, WHEN I CAME TO DROP MY CAR OFF TO GET FIXED HE WOULDN'T EVEN AKNOWLEDGE THAT I WAS STANDING IN THE LOBBY WAITING FOR HELP. ABRAHAM KEPT MENTIONING ABOUT HOW PRETTY MY NAILS WERE (COMPLETELY UNPROFESSIONAL) AND WAS BEING REALLY NICE TO SELL THE CAR, BUT EVERYTHING THAT CAME OUT OF HIS MOUTH WAS A LIE. PLEASE DO YOU REASEARCH BEFORE BUYING FROM THIS DEALERSHIP. THEY ARE NOT GOOD PEOPLE AND WILL TAKE ADVANTAGE OF YOU IF YOUR ARE NOT COMPLETELY INFORMED. DON'T MAKE THE SAME MISTAKES I DID. I HOPE THIS HELPS EVEN 1 PERSON. THANK YOU HEATHER WRIGHT More

Great customer service and team work I purchased a new Jeep Cherokee over the weekend. My salesperson, Rosa, was so helpful and very knowledgeable about the jeep. I highly recommend her. I purchased a new Jeep Cherokee over the weekend. My salesperson, Rosa, was so helpful and very knowledgeable about the jeep. I highly recommend her. I was amazed at how the team in the finance department could put together the most amazing deal I could have ever hoped for. I really wanted heated seats, but the Jeep I purchased did not come with heated seats. No problem, heated seats was included and I'm getting them installed. I give Dick Hannah dealership the highest rating possible! I also love the Jeep. More